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Client Account Support Analyst Jobs in Indiana (NOW HIRING)

Unison Risk Advisors

Client Executive, P&C

South Bend, IN · On-site

$75K - $102K/yr

... Account Managers. This role combines strategic advisory and hands-on execution, analyzing risk ... The role supports growth through client retention, cross-selling, and proactive risk management ...

Unison Risk Advisors

Client Executive, P&C

Indianapolis, IN · On-site

$72K - $98K/yr

... Account Managers. This role combines strategic advisory and hands-on execution, analyzing risk ... The role supports growth through client retention, cross-selling, and proactive risk management ...

Netpace

Services Support Rep

Indianapolis, IN · On-site

Client Facility Indianapolis, IN (Training on-site then possible option to work remotely after ... Serving as the initial point of contact via email for access issues, you will gather and analyze ...

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All JobsClient Account Support Analyst JobsClient Account Support Analyst Jobs in Indiana

Client Account Support Analyst information

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.
What are popular job titles related to Client Account Support Analyst jobs in Indiana? For Client Account Support Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Account Support Analyst jobs in Indiana look for? The top searched job categories for Client Account Support Analyst jobs in Indiana are:
What cities in Indiana are hiring for Client Account Support Analyst jobs? Cities in Indiana with the most Client Account Support Analyst job openings:
Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

IT Support and Account Management

Premier Systems

Indianapolis, IN • On-site

$45K - $52K/yr

Full-time, Part-time

PTO

Posted 25 days ago

Job description

Description

IT Support and Account Management

Indianapolis, IN

External Client Tier 1 support and account management


Full-Time (Salaried) and Part-Time (Hourly) openings

Paid vacation offered for FT role

Salary: $50-$52k (based on experience)

Hourly: $22-$25/hour (based on experience)


We are seeking a customer-focused Tier 1 IT Support and Account Management Specialist to provide technical support while serving as the primary point of contact for assigned client accounts. This role combines hands-on technical troubleshooting with relationship management, requiring strong communication, organization, and customer service skills. The ideal candidate enjoys working directly with clients, resolving technical issues, and ensuring an exceptional support experience.


Key Responsibilities:

  • Serve as the primary IT support contact for assigned external clients, onsite.
  • Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
  • Log, prioritize, document, and resolve support requests using a ticketing system.
  • Manage client relationships by providing timely updates, setting expectations, and ensuring high customer satisfaction.
  • Escalate complex technical issues when necessary while maintaining ownership of client communication.
  • Document troubleshooting steps, resolutions, and client interactions accurately.
  • Assist with workstation setup, software installations, account provisioning, and basic system administration.

Qualifications:

  • 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role.
  • Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask, etc.).
  • Strong hardware and software troubleshooting skills.
  • Excellent verbal and written communication skills with a customer-first mindset.
  • Highly organized with strong documentation and time management abilities.
  • Ability to manage multiple client requests and prioritize effectively.
  • Experience providing onsite support to business clients is a plus.

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