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Client Account Support Analyst Jobs in Indiana (NOW HIRING)

Matchnode

Account Manager

Westfield, IN · On-site

The role involves collaborating with internal marketing and analytics teams, ensuring campaigns are optimized for ROI and aligned with client objectives. The Account Manager will also handle regular ...

DAZN

Account Executive

Indianapolis, IN · On-site

$55 - $75/hr

... to client objectives and commercial opportunities. * Coordinate with Account Management and Ad Operations teams to support campaign delivery, reporting, and performance analysis. * Monitor ...

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Client Account Support Analyst information

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are popular job titles related to Client Account Support Analyst jobs in Indiana?

For Client Account Support Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Client Account Support Analyst jobs in Indiana look for?

The top searched job categories for Client Account Support Analyst jobs in Indiana are:

What cities in Indiana are hiring for Client Account Support Analyst jobs?

Cities in Indiana with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Sr Support, Builder Account Services

MasterBrand Cabinets LLC

Jasper, IN • On-site

Full-time

Posted 17 days ago

MasterBrand Cabinets rating

6.7

Company rating: 6.7 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

31st of 52 rated furniture manufacturers

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.
Job Description:
This is an individual contributor role that is responsible for the accountabilities of a Builder Channel Account Support Specialist. Additionally, this role is a non-supervisory leader who provides training and expertise for other members of the team. Responsible for documenting and developing training materials as well as assisting with escalated issues. This person is expected to provide peer mentoring to less experienced associates and assist in project management.
Organizational Relationship:
Reports directly to the Builder Channel Supervisor-Account Support
YOUR ROLE:
  • Provide back up support to Supervisor and Manager
  • Provide back up support for semi-custom management
  • Understanding of OTM (Oracle Transportation Management) and effectively resolve load concerns
  • Manage and understand IT Programming specific to BCS Enhancements and research
  • Input and review weekly KPI's (Key Performance Indicators) for the Customer Service team
  • Mentor and train new team members on product, systems, and delivery methods associated with Aristokraft brand
  • Provide support to MasterBrand Operations team.
  • Manage Service Order/3rd Party payment process
  • Answer calls from multiple customers according to department standards and provides appropriate and prompt feedback- both internal and external
  • Manage the invoicing functions for all completed orders
  • Calculate figures and amounts, such as, prices, discounts, proportions, percentages, and 3rd party service margins (countertop, installation, and misc. 3rd party items) based on established rates
  • Be proactive with communication to customers and team members
  • Manage warranty calls-both homeowner and builder related
  • Provide order entry support
  • Effectively optimize loads by proper load balancing
  • Liaison between plant and customer regarding quality issues
  • Address logistic/carrier issues as they arise and develop resolutions
  • Facilitate verbal, electronic, and/or hard copy communications with builders regarding the phase of construction, order cabinet dates, selection information, purchase orders, etc.
  • Collect purchase order information and prepare accurate contract pricing on orders
  • Lead Investigation and question no charge replacement orders to resolve customer issues.
  • Process and authorizes product returns, credits, bills, and payments to 3rd party service agents
  • Provide customers with order status documents, including, acknowledgements, service orders, and delivery notifications
  • Lead investigation, make decisions, and resolve customer issues, and modify process to prevent future recurrence
  • Maintain knowledge of engineering changes, manufacturing process, production scheduling releases, and customer service concepts, practices and procedures and the systems that support them
  • Build relationships and positively interact and communicate with customers, both internal and external
  • Ability to read, analyze, and interpret general business information, documents, and regulations
  • Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist.
  • Must possess decision making skills to determine when exceptions are needed to provide resolution to the situation
  • Understand customer requirements and analyze requests for potential obstacles before implementing systematic changes
  • Understand logic of Builder price matrices and schedules as it pertains to the ordering function
  • Understand kitchen/bath layouts and interpret cabinet SKU and trim list
  • Research & Answer installation questions from installers, customer, and Service Agents
  • Promotes change, assisting with implementation of changes to process/procedures
  • Advanced understanding of cross-functional roles (design, pricing, customer service) and the impacts to systems and processes
  • In depth understanding of customer needs, elevating issues to supervisor when appropriate
  • Monitor daily phone coverage
  • Utilize reporting tools to troubleshoot potential issues and manage daily workload
  • Provide back-up support to other members of the team (may include cross-functional roles)
  • Other duties as may be assigned at management's discretion

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:
  • Ability to influence cross-functional teams without formal authority.
  • Ability to prioritize and manage competing customer requests.
  • Affinity for numbers and investigation; demonstrated aptitude for mathematics and statistics. Experience in basic accounting procedures, exceptional math skills, ability to analyze numerical data and identify trends.
  • Strong ability for data visualization and cost/effective analysis.
  • Strong problem-solving skills with a "listen first approach," to translate gathered data into solutions.
  • Strong analytical, organizational, and execution skills required. Proficiency in advancing assignments with high-quality execution and minimal supervision. Attention to detail and follow-through must be strong. Capable of successfully driving the execution of strategic plans.
  • Positive, self-motivated, and team-oriented attitude and approach.
  • Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management.
  • Strong skills in Microsoft Office, including PowerPoint, Word, and Excel.
  • Experience with IBM AS400 software program.
  • Ability to travel 2%- 5% annually (domestically & internationally).

CHARACTERISTICS AND ATTRIBUTES:
  • Extensive knowledge of product and channel processes
  • Analyze data and understand how data relates to business
  • Promote positive team environment and take leadership role when needed
  • Audit output for new team members
  • Ability to communicate with people in varying levels of skilled trades
  • Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once
  • Demonstrates energy, enthusiasm, and a "customer first" attitude to both internal and external customers
  • Strong organizational and leadership skills
  • Strong attention to detail and accuracy in work produced
  • Ability to define problems, collect data, establish facts, and draw conclusions
  • Ability to follow existing guidelines and improve established procedures
  • Ability to handle multiple tasks, and function in a team-oriented, fast-paced environment
  • Ability to prioritize workload and hand-off to team members in order to meet deadlines
  • Must be able to adapt to continual change and competing priorities
  • Self-motivated, Team oriented
  • Strong problem solving skills
  • Strong written and verbal communication skills - Communication with Customer, Account Managers, and other MasterBrand associates
  • Software knowledge: Intermediate skills in Microsoft Office (Excel, Word, Outlook,PowerPoint)
  • Mathematical knowledge: Experience in basic accounting procedures, exceptional math skills, ability to analyze numerical data and identify trends
  • Ability to travel as business needs require - Estimated at 2-5% for the purpose of customer visits

Make the team better
  • Celebrate success; give feedback to improve
  • Get actively involved and share your perspective

Be bold
  • Make big commitments to deliver big results
  • Fail fast

Champion improvement
  • Trust the tools to drive results
  • Don't wait for someone else to find a better way

Education & Experience:
  • A 2-year or 4-year degree is highly preferred
  • Previous Customer Service experience preferred

PHYSICAL REQUIREMENTS:
The individual must be able to remain in a stationary position for 90% of the time and constantly operate a computer and other office productivity machinery such as a calculator, copy machine, and computer printer. This includes typing, clicking, and writing. Frequently positions self to maintain information in drawers and shelving. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. Ability to read documents, emails, and computer screens, as well as see details on printed materials and presentations. Consistently works in an indoor setting. While traveling, the individual in this position needs to occasionally move about on the plant floor when going on plant tours and engage face to face with process and control owners. Occasionally moves items weighing up to fifteen pounds across plant floor for various needs.
WORK ENVIRONMENT:
This is a remote position with the ideal candidate capable of working efficiently and independently from their home office to fulfill assigned tasks and meet deadlines. As a remote employee the candidate will need internet connectivity capable of supporting virtual communication tools that allow for collaboration with team members, attendance of meetings, and participation in company activities. The ideal candidate will be required to set up and maintain a suitable home office environment conducive to productivity. This includes having a dedicated workspace with a comfortable chair, desk, and adequate lighting. The candidate is expected to travel 2%-5% of their time to meet with process and control owners, go on plant tours, attend conferences, etc. This travel will require overnight stays and may be multiple days in duration.
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

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