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Client Account Support Analyst Jobs in Highland, IN

Ripple

Client Support Analyst

Chicago, IL

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$92K - $110K/yr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$63 - $76/hr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the ... Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ...

Ogletree Deakins

Client Account Manager

Chicago, IL · On-site

$113K - $132K/yr

Job Summary (basic description) The Client Account Manager (CAM) supports billing partners in ... Strong analytical and problem-solving skills with an ability to interpret financial data and ...

Philips

Client Account Representative

Chicago, IL · On-site

$19 - $29/hr

... support and updates on patient-related activities. * Coordinate communication between internal ... Track, analyze, and document inquiries, feedback, and service trends, maintain accurate records and ...

Philips

Client Account Representative

Chicago, IL

$19 - $29/hr

... support and updates on patient-related activities. * Coordinate communication between internal ... Track, analyze, and document inquiries, feedback, and service trends, maintain accurate records and ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Communicate about client feedback to technology teams to improve deliverables and meet business ... Health Savings Account (HSA)* * Flexible Spending Accounts (FSAs)* * Health Lifestyle Programs*

Caterpillar Brazil

Digital Tech Support Analyst

Chicago, IL · On-site

$99.84 - $133.81/hr

Communicate about client feedback to technology teams to improve deliverables and meet business ... Health Savings Account (HSA)\** Flexible Spending Accounts (FSAs)\** Health Lifestyle Programs\

New

Marex

Trading Support Analyst (VN3038)

Chicago, IL · On-site

$105K - $115K/yr

Role Summary A Trading Systems Support Analyst is a part of the Marex Trade Support team and is the ... client base. * Handle user and account administration to include limits adjustments upon Risk team ...

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

Respond to client inquiries via phone, chat, and support tickets in a timely and professional ... Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs) * Quarterly fitness ...

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All JobsClient Account Support Analyst JobsClient Account Support Analyst Jobs in Highland, IN

Client Account Support Analyst information

See Highland, IN salary details

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How much do client account support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client account support analyst in Highland, IN is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $20.62 per hour, depending on experience, location, and employer.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What cities near Highland, IN are hiring for Client Account Support Analyst jobs?

Cities near Highland, IN with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Highland, IN as of June 2026, with employment types broken down into 59% Full Time, 24% Part Time, and 17% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,650 per year, or $22.4 per hour.

Client Support Analyst

Ripple

Chicago, IL

Full-time

Posted 14 days ago

Job description

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.

WHAT YOU'LL DO: 

Own the Client Experience

Be the first line of support and a trusted partner to our clients-internally and externally. You'll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.

  • Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused
  • Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way
  • Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations

Dive Into Technical Operations

Get hands-on with the systems and workflows that power our platform and client success. You'll play a key role in keeping operations running smoothly while continuously improving how we support and scale.

  • Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2
  • Manage RSA and Symantec credentials

Collaborate and Influence

Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.

  • Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support
  • Escalate to Development with clear, well-documented insights when deeper investigation is needed
  • Identify trends in client issues and provide actionable feedback to drive product and process improvements

WHAT YOU'LL BRING: 

You're curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.

  • Experience in B2B technical support, ideally in a SaaS environment
  • Comfort working with APIs, bank connectivity, and payment formats
  • Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment
  • Familiarity with treasury, banking, or accounting concepts (a big advantage)
  • Confidence operating in ambiguity-especially when documentation is limited
  • A proactive mindset with a passion for continuous learning and improvement
  • Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset
What sets you apart:
  • You think critically and communicate clearly, breaking down complex issues into actionable solutions
  • You're highly organized and can juggle competing priorities without dropping the ball
  • You build trust easily and know how to balance client advocacy with sound judgment
  • You sweat the details and take pride in getting things right

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