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Claims Unit Manager Jobs in Minnesota (NOW HIRING)

CSAA

Job Title Process Manager, Commercial Casualty Claims - Remote Requisition Number R7810 Process ... business unit and CSAA. * Experience working with operational measures and models, business ...

Lockton, Inc.

Account Manager

Minneapolis, MN · On-site

Services designated book of business as relating to marketing, claims, and administration ... Binds coverage under direction of the Unit Manager/Account Executive * Informs Client of any and ...

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Claims Unit Manager information

See Minnesota salary details

$34.3K

$86.1K

$136.1K

How much do claims unit manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for claims unit manager in Minnesota is $86,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $102,800.00 per year, depending on experience, location, and employer.

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.
What are popular job titles related to Claims Unit Manager jobs in Minnesota? For Claims Unit Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Claims Unit Manager jobs in Minnesota look for? The top searched job categories for Claims Unit Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Claims Unit Manager jobs? Cities in Minnesota with the most Claims Unit Manager job openings:
Claims Unit Manager jobs near you

Liability Claims Consultant

Lockton, Inc.

Minneapolis, MN • On-site

Full-time

Re-posted 22 days ago

Lockton rating

9.0

Company rating: 9.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

36th of 304 rated insurance

Job description

Job Summary:
RESPONSIBILITIES:
  • Serves as an advocate for Lockton clients through the claim process, while respecting the client's and Lockton's relationship with the insurance carrier. Claim issues subject to advocacy may include:
    • Coverage
    • Investigation
    • Loss valuation
    • Reserving
    • Settlement
    • Communication
  • Serves as a consultant to assigned clients in managing all aspects of their liability claims program to include but not limited to:
    • Managing the claims relationship with the client and Lockton.
    • Assisting client in developing the structure and procedures for their internal claim management processes.
    • Evaluating and managing the quality of claim services provided by the insurance carrier or third party administrator (TPA).
    • Coordinating the TPA RFP process including the written and oral presentation process, transition from incumbent to newly selected TPA, assisting in creating claim handling instructions, and advocating on behalf of the client with any service issues that may arise.
    • Evaluating claim trends through loss history and use of data.
    • Coordinating, participating, and presenting in client meetings.
    • Coordinates and participates in client/insurance carrier claim reviews.
    • Coordinates and participates in client claim quality audits.
    • Develops service plans as appropriate.
  • Attends staff meetings, unit meetings, educational workshops, carrier functions, and social functions as needed.
  • Plans and administers peer coaching.

Requirements:
REQUIREMENTS:
  • Bachelor's degree in business-related field or equivalent education and/or work experience.
  • Proficiency in the evaluation, interpretation and communication to the client casualty insurance coverage.
  • Property claims experience and medical malpractice claims experience coverage knowledge a plus.
  • Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
  • Substantial knowledge of the practices and procedures of insurance carriers and third party administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.
  • Proven experience in the evaluation of the accuracy of claim reserving practices.
  • Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines.
  • Ability to work with current technology including Lockton proprietary software, claims and risk management information systems, Microsoft - Word, Excel, & PowerPoint products, with little instruction.
  • Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues.
  • A keen ability to negotiate with all parties involved in the claim management process, and effectively influence positive outcomes.
  • Compliance with established Lockton ethical business standards.

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