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Claims Representative Trainee Jobs in Rochester, NY

... prospective trainees and candidates for open training classes and positions across the HCR ... Manage and process to resolution any Unemployment claims that are submitted by terminated employees.

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Claims Representative Trainee information

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$11

$23

$41

How much do claims representative trainee jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for claims representative trainee in Rochester, NY is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $27.02 per hour, depending on experience, location, and employer.

What is a claims representative trainee?

A Claims Representative Trainee is an entry-level professional who learns how to investigate, evaluate, and process insurance claims under supervision. They assist experienced claims representatives in handling claims related to property, auto, or other types of insurance. Trainees receive on-the-job training to understand company procedures, policy coverage, and customer service best practices. Over time, they develop the skills needed to independently manage their own caseloads and make decisions about claim settlements.

What are the key skills and qualifications needed to thrive as a claims representative trainee?

To thrive as a Claims Representative Trainee, you need strong analytical skills, attention to detail, and a high school diploma or bachelor’s degree, depending on employer requirements. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are often beneficial. Outstanding customer service abilities, effective communication, and problem-solving skills help you excel in client interactions and negotiations. These skills and qualifications are vital for efficiently evaluating claims, ensuring customer satisfaction, and minimizing errors or losses for the organization.

What are some common challenges faced by claims representative trainees, and how can they effectively overcome them?

Claims Representative Trainees often encounter challenges such as learning complex insurance policies, managing high caseloads, and dealing with customers who may be upset or distressed. To overcome these, it's important to develop strong organizational skills, seek guidance from experienced team members, and actively participate in training sessions. Building good communication skills and maintaining empathy with claimants can also help trainees navigate difficult conversations and foster positive outcomes. Support from supervisors and collaborative teamwork can make the transition into the role smoother and set the stage for long-term success.

What is the difference between Claims Representative Trainee vs Claims Adjuster?

AspectClaims Representative TraineeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; often requires licensing or certification
Work EnvironmentTraining environment, supervised, office or remoteField and office, investigating claims
Employer & Industry UsageInsurance companies, training rolesInsurance companies, claims handling

The Claims Representative Trainee is an entry-level position focused on training and learning claims processes, while a Claims Adjuster handles claims independently after training. The trainee role prepares individuals for the adjuster position, which requires more experience and often licensing.

How do I become a claims representative trainee?

To become a claims representative trainee, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers may prefer or require a bachelor's degree and relevant customer service or insurance experience; training is often provided on the job to develop industry-specific knowledge and skills.

Is a claims representative trainee a good job?

A claims representative trainee is an entry-level position in insurance claims processing that offers opportunities to develop skills in customer service, investigation, and documentation. The role often involves training periods, and advancement can lead to higher-level claims or underwriting positions, with some roles requiring certification or ongoing education.

What are popular job titles related to Claims Representative Trainee jobs in Rochester, NY?

For Claims Representative Trainee jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Claims Representative Trainee jobs in Rochester, NY look for?

The top searched job categories for Claims Representative Trainee jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Claims Representative Trainee jobs?

Cities near Rochester, NY with the most Claims Representative Trainee job openings:

Infographic showing various Claims Representative Trainee job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $49,511 per year, or $23.8 per hour.

Auditor 1 (Tax)/Auditor Trainee 1 (Tax)/Auditor Trainee 2 (Tax) (NY HELPS) Criminal Investigation...

New York State

Rochester, NY • On-site

$53K - $85K/yr

Full-time

Posted 14 days ago


New York State rating

7.7

Company rating: 7.7 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

26th of 50 rated states


Job description

Duties Description Conduct audits and examinations of taxpayer's books and records to determine compliance with the various articles of the NYS Tax Law; Develop and maintain working knowledge of the Tax Law, Criminal Tax and Penal Law as well as Department and Criminal Investigations Division (CID) procedures and policies, including the Code of Conduct, Ethics practices and security and confidentiality rules; Communicate effectively, both verbally and in writing, with supervisors and other Department staff, taxpayers and/or their representatives, and prosecutor offices; Develop and maintain skills in computer technology including operation of laptop computers, PCs, and various software and job-related applications; Travel frequently, including both local and overnight within and outside New York State and to locations not accessible by public transportation; and be able to perform field work in non-business hours if necessary; Carry computer equipment and case materials to various field audit sites, training classes, BCMS conferences, etc. Prepare cases for prosecution and assist prosecuting authority; Represent CID and advocate disputed cases at BCMS conferences and Small Claims Hearings; may participate at hearings as a witness for the Department to assist attorneys from the Department's Office of Counsel in the resolution of disagreed cases; testify in Grand Jury and Trial in criminal courts. Conduct interviews of witnesses, taxpayers, or subjects under investigation with an investigative team; Perform various special assignments and miscellaneous tasks as requested; and Adhere to the Department's time and attendance rules and regulations.

Minimum Qualifications The ability to fill this position is subject to DOB guidelines for processing personnel transactions. Note: a budget waiver is not required to fill positions via transfer to lateral or downward level positions within the same department or to change line items within the same funding source; or to replace employees who have been terminated during their probationary periods. The selected candidate must be eligible for appointment in accordance with the provisions of the Civil Service Law, Rules, and Regulations.

If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following: a) New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS) b) Employees who are currently serving in the same title are eligible for reassignment without change in title or status; c) Candidates reachable on the appropriate eligible list for this title and location; d) Employees eligible for transfer. e) This position may be filled as a two year traineeship.

f) Employees eligible for 55b appointment This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE MINIMUM QUALIFICATIONS: Auditor Trainee 1 Tax: -Bachelor's degree including 24 credits in accounting/auditing/taxation OR -Bachelor's degree including 18 credit hours in accounting/auditing/taxation AND 6 credits in finance, money and banking, economics, or business.

Auditor Trainee 2 Tax: -Meet the Trainee 1 minimum qualifications AND 1 year of experience* OR - Meet the Trainee 1 minimum qualifications AND a Masters, including 15 credits in accounting/auditing/taxation Auditor 1 Tax: - Meet the Trainee 1 minimum qualifications AND 2 years' experience* OR - Meet the Trainee 1 minimum qualifications AND CPA license in NYS OR - Meet the Trainee 1 minimum qualifications AND a Masters, including 15 credits in accounting/auditing/taxation AND 1 year experience* *Experience must be gained in any one or combination of the following: 1. As an accountant/auditor with responsibility for the full range of professional activities involved in the review, analysis, and management of accounting systems, resulting in the rendering of opinions or recommendations on financial statements in accordance with generally accepted accounting principles. Activities restricted to bookkeeping or preparing tax returns are not considered qualifying.

2. As an internal accountant/auditor with responsibility for conducting a full range of financial accounting/auditing activities for an entity. Activities limited to such duties as maintaining and/or auditing payroll records, accounts receivable or accounts payable are not considered qualifying.

3. As an accountant with ongoing responsibility for the design, implementation, and review of accounting systems. 4.

As a professional staff member of a private accounting practice with broad experience in maintaining accounting books and records, completing financial statements, and preparing business and personal tax returns. 5. As field auditor with a federal, state, or municipal agency, with the responsibility for performing comprehensive field audits to determine the compliance of individuals or businesses with the taxing jurisdictions laws, rules, and regulations.

6. As an accountant/auditor principally engaged in the analysis and/or interpretation of tax law. Additional Comments Having a valid NYS license may be a condition of employment in this title, based on location.

Work hours, travel, and telecommuting options to be discussed during interview. Appointment to each level of the traineeship will depend on which minimum qualifications are met. The salary listed is a range, starting from the Trainee 1 level and ending at the Auditor 1 level, this will depend on what level the candidate is coming in at.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception. Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation & Finance.

Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation & Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check). Some positions may require additional credentials or a background check to verify your identity.


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