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Claims Representative Associate Jobs in Wisconsin

Humana

Appeals Rep

Madison, WI · On-site

$48K - $65K/yr

As the Appeals Representative 4 you will * Managed Level 1 appeal cases, ensuring accuracy ... Associate Degree or higher * 2 or more years of Grievance & Appeals experience * Medical claims ...

Pentair

Customer Service Rep

Delavan, WI · Hybrid

$21/hr

Associates degree in a related field. Bachelor's Degree preferred. * 1-3 years of experience in ... claims department/customer service. * SAP experiencepreferred butnotrequired. Shift/Hours: * 7:30am ...

Pentair

Customer Service Rep

Delavan, WI · On-site

$21/hr

Associates degree in a related field. Bachelor's Degree preferred. * 1-3 years of experience in ... claims department/customer service. * SAP experience preferred but not required. Shift/Hours: * 7 ...

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All JobsClaims Representative Associate JobsClaims Representative Associate Jobs in Wisconsin

Claims Representative Associate information

See Wisconsin salary details

$13

$21

$30

How much do claims representative associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for claims representative associate in Wisconsin is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.27 per hour, depending on experience, location, and employer.

How much do claims representative associates make in the US?

Claims representative associates in the US typically earn an average annual salary of around $45,000 to $55,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What do claims representative associates do?

Claims representative associates evaluate insurance claims by reviewing reports, policies, and evidence to determine coverage and liability. They communicate with claimants, investigate claims, and process payments or denials, often using claims management software. Strong attention to detail and knowledge of insurance policies are essential for this role.

What are some common challenges claims representative associates face when handling claims?

Claims Representative Associates often encounter challenges such as managing high caseloads, navigating complex policy details, and addressing discrepancies in documentation. Balancing efficiency with attention to detail is crucial, as errors can impact claim outcomes and customer satisfaction. Additionally, collaborating with policyholders, providers, and internal teams to resolve issues and provide clear communication requires strong interpersonal skills and resilience, especially when dealing with sensitive or disputed claims.

What are the key skills and qualifications needed to thrive as a claims representative associate?

To thrive as a Claims Representative Associate, you need strong analytical skills, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or relevant work experience. Familiarity with claims management software, customer relationship management (CRM) systems, and basic office tools is essential. Excellent communication, problem-solving, and customer service skills help you effectively handle inquiries and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and efficient operations within the insurance industry.

What is the difference between Claims Representative Associate vs Claims Adjuster?

AspectClaims Representative AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, administrative tasksField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search & ComparisonClaims Representative Associate vs Claims Adjuster

The Claims Representative Associate typically handles customer inquiries, processes claims, and provides administrative support within insurance companies. In contrast, Claims Adjusters investigate claims, inspect damages, and determine claim validity. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more technical responsibilities and fieldwork. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Claims Representative jobs in Wisconsin? The most popular types of Claims Representative jobs in Wisconsin are:
What are popular job titles related to Claims Representative Associate jobs in Wisconsin? For Claims Representative Associate jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Claims Representative Associate jobs in Wisconsin look for? The top searched job categories for Claims Representative Associate jobs in Wisconsin are:
What cities in Wisconsin are hiring for Claims Representative Associate jobs? Cities in Wisconsin with the most Claims Representative Associate job openings:
Claims Representative Associate jobs near you
Infographic showing various Claims Representative Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,062 per year, or $21.2 per hour.

Customer Service and Sales Representative

Cha & Associates, Inc. - American Family Insurance

Madison, WI • On-site

$50K - $70K/yr

Full-time

PTO

Posted 28 days ago

Job description

Benefits:
  • Work from Home Hybrid Opportunities
  • Heath Insurance stipend
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Cha & Associates American Family Insurance | Madison, WI

Build Relationships. Deliver Outstanding Service. Grow Your Insurance Career.
Are you an experienced insurance professional who enjoys helping customers just as much as you enjoy identifying opportunities to better protect them? Are you looking for a position that offers the perfect balance of customer service and sales?
Cha & Associates American Family Insurance is seeking a Customer Service Representative to join our growing team in Madison, WI. This role is ideal for someone who enjoys building long-term relationships with clients while contributing to the agency's growth through thoughtful, needs-based sales.
Approximately 60% of your time will be dedicated to servicing existing clients and 40% will focus on identifying cross-selling and new business opportunities.

If you're licensed, customer-focused, and enjoy working in a collaborative environment, we'd love to meet you.
Why Join Cha & Associates?
  • Competitive base salary plus commission and bonus opportunities.
  • Established American Family Insurance agency with a loyal client base.
  • Supportive, team-oriented work environment.
  • Ongoing training and professional development.
  • Opportunities for career advancement.
  • The chance to make a meaningful impact by helping customers protect what matters most.
What You'll Do
As a Customer Service Representative, you'll provide exceptional support to existing customers while identifying opportunities to strengthen their insurance protection.
Responsibilities
  • Deliver outstanding service to existing clients by phone, email, and in person.
  • Assist customers with policy changes, renewals, billing questions, claims support, and coverage updates.
  • Conduct policy reviews to identify coverage gaps and recommend appropriate insurance solutions.
  • Cross-sell additional insurance products based on customer needs.
  • Follow up with customers to ensure satisfaction and build lasting relationships.
  • Educate clients on policy options, discounts, and available coverage.
  • Process policy transactions accurately and maintain organized customer records.
  • Collaborate with team members to achieve agency service and sales goals.
What We're Looking For
Preferred Qualifications
  • Active Property & Casualty Insurance License.
  • Previous insurance agency experience strongly preferred.
  • Experience providing both customer service and insurance sales support.
  • Life Insurance License is a plus or willingness to obtain.
Ideal Candidate
  • Friendly, professional, and relationship-driven.
  • Excellent communication and active listening skills.
  • Strong attention to detail and organizational abilities.
  • Comfortable identifying sales opportunities while delivering exceptional service.
  • Self-motivated with a positive, solution-oriented mindset.
  • Able to manage multiple priorities in a fast-paced office.
  • Proficient with computer systems and agency technology.
Who Thrives in This Role?
This position is perfect for someone who enjoys helping people, solving problems, and building trust with customers. The most successful candidates understand that exceptional service naturally creates opportunities to deepen client relationships and provide additional value through insurance solutions.
If you enjoy balancing customer care with consultative sales and want to build a long-term career with a respected American Family Insurance agency, this is an excellent opportunity.
Apply today and take the next step in your insurance career with Cha & Associates American Family Insurance!