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Claims Process Analyst Jobs (NOW HIRING)

Liberty Mutual

Director II, Claims Process

Seattle, WA · Hybrid

$137K - $257K/yr

You'll work daily across business, technology, finance, analytics, and actuarial, bringing distinct ... Demonstrate superior claims/process knowledge/experience * Superior business operations knowledge ...

Liberty Mutual

Director II, Claims Process

Plano, TX · Hybrid

You'll work daily across business, technology, finance, analytics, and actuarial, bringing distinct ... Demonstrate superior claims/process knowledge/experience * Superior business operations knowledge ...

Integrated Resources INC

Claims Analyst

Syracuse, NY

Conducts analysis around various claims payment processes to ensure accuracy of system configuration and provider payments. Investigates problem claims to determine root cause of problem and/or error ...

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How much do claims process analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for claims process analyst in the United States is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

Is being a claims analyst hard?

Claims Process Analysts typically handle reviewing and processing insurance claims, which requires attention to detail, strong organizational skills, and knowledge of insurance policies. The job can involve repetitive tasks and deadlines, but it is generally manageable with proper training and experience.

How does a Claims Process Analyst typically collaborate with other departments to resolve complex claims issues?

Claims Process Analysts frequently work cross-functionally, engaging with teams such as underwriting, customer service, and legal to resolve complex or disputed claims. This collaboration often involves gathering additional documentation, clarifying policy details, and ensuring compliance with regulations. Effective communication and problem-solving skills are essential, as analysts act as the liaison between internal teams and sometimes external stakeholders to facilitate timely and accurate claim resolutions.

What does a claims analyst do?

A claims process analyst reviews and evaluates insurance claims to determine their validity and appropriate payout. They analyze claim documentation, ensure compliance with policies, and use claims management software to process and resolve claims efficiently, often working within established guidelines and deadlines.

What does a Claims Process Analyst do?

A Claims Process Analyst is responsible for reviewing, analyzing, and processing insurance claims to ensure they are accurate and comply with company policies and regulations. They investigate claim details, verify documentation, and work with other departments to resolve discrepancies or issues. Their role often involves identifying trends in claims data, recommending process improvements, and ensuring timely resolution of claims to provide a positive customer experience.

How much do claims analysts make in the US?

Claims analysts in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those with specialized skills can earn higher salaries, often supplemented with benefits and bonuses.

What is the difference between Claims Process Analyst vs Claims Adjuster?

AspectClaims Process AnalystClaims Adjuster
CredentialsTypically requires a bachelor's degree in business, insurance, or related field; certifications like CPCU or ARM are commonRequires a high school diploma or equivalent; certifications such as AIC or CPCU are advantageous
Work EnvironmentOffice-based, analyzing claims data, process improvement, and policy reviewField or office-based, investigating claims, inspecting damages, and negotiating settlements
Employer & IndustryInsurance companies, third-party administrators, and corporate claims departmentsInsurance companies, adjusting firms, and independent agencies

While both roles work within the insurance industry, Claims Process Analysts focus on analyzing and improving claims processes, whereas Claims Adjusters handle the investigation and settlement of individual claims. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What does a claims business process analyst do?

A claims business process analyst evaluates and improves the workflows involved in processing insurance claims. They analyze data, identify inefficiencies, and recommend process changes to enhance accuracy and efficiency, often using tools like workflow management software. Their role supports streamlining claims handling and ensuring compliance with company policies.

What are the key skills and qualifications needed to thrive as a Claims Process Analyst, and why are they important?

To excel as a Claims Process Analyst, you need strong analytical skills, attention to detail, and a background in insurance or finance, often supported by a relevant degree. Familiarity with claims management software, data analysis tools, and regulatory compliance systems is typically required. Excellent problem-solving, communication, and organizational skills help distinguish top performers in this role. These abilities ensure accurate claims assessment, efficient processing, and regulatory compliance, which are vital to maintaining customer trust and minimizing organizational risk.
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What states have the most Claims Process Analyst jobs? States with the most job openings for Claims Process Analyst jobs include:
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Claims Process Analyst jobs near you
Director II, Claims Process

Director II, Claims Process

Liberty Mutual

Seattle, WA • Hybrid

$137K - $257K/yr

Full-time

Posted 5 days ago

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

33rd of 281 rated insurance

Job description


Description

As a Director II, Claims Process, you will be leading governance and investment prioritization for Claims and Service, shaping which initiatives get resourced and why. That takes real fluency in claims and operations, a strategic eye, and the judgment to navigate ambiguity when priorities compete and the answer isn't obvious. You'll work daily across business, technology, finance, analytics, and actuarial, bringing distinct perspectives into alignment and building the kind of trust that makes change stick. You’ll lead a PMO team through a genuinely broad portfolio, developing people while keeping a lot of moving pieces on track. If you want a role where your influence spans strategy, people, and execution, this is it.

**This role may have in-office requirements depending on candidate location**

Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.

Key Responsibilities:

  • Lead PMO vision, strategy, and execution for the Claims & Service organization, ensuring project delivery, coordination, and operational excellence across the team’s portfolio.
  • Own Governance and drive execution discipline across initiatives, including prioritization, initiative monitoring, escalation management, and leadership reporting.  Partner with business and technical leaders to align priorities and remove barriers to success.
  • Oversee C&S investment prioritization and help shape decision-making across competing business demands, balancing value, feasibility, timing, and resource constraints.
  • Serve as process owner and leadership lead for Business Continuity Planning, including activation readiness, process coordination, and communication with senior leadership during disruptions.
  • Lead and support the RAIC intake process, working closely with C&S Insights & Solutions leadership and other stakeholders to clarify expectations, improve alignment, and ensure effective workflow management.
  • Provide visibility and decision support through reporting and dashboards, including portfolio monitoring, intake reporting, annual planning, and leadership-ready status updates.
  • Drive change management and stakeholder communication for strategic initiatives, ensuring clear messaging, timely updates, and strong adoption across impacted teams.
  • Support annual planning including coordination of input gathering, monitoring, analytics partnership, and submission readiness.
  • Build strong partnerships across Claims, Service, Finance, Analytics, Actuarial, Technology, and leadership teams to support execution of enterprise and department priorities.
  • Coach and develop PMO team members by setting direction, aligning ownership, and helping the team execute against a broad portfolio of work.
Qualifications
  • Demonstrate superior claims/process knowledge/experience
  • Superior business operations knowledge to include understanding the function`s value chain and market conditions Displays an advanced understanding of the function`s strategy (ie Claims) strategy
  • Advanced ability to design a strategic roadmap that is in full alignment with the LOB`s vision and the functional strategy
  • Advanced ability to adapt and address unique challenges in collaborative and creative ways
  • Superior presentation, communication, organizational, influencing, and relationship management skills
  • Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships
  • Superior research, problem solving, analytical, and critical thinking skills
  • Strong ability to select, develop, and engage staff, and to foster a collaborative environment
  • Knowledge of available data sources/elements and associated strengths and shortcomings
  • Advanced understanding of process mapping
  • Competencies typically acquired through a bachelor`s degree or equivalent experience
  • Advanced degree preferred
  • In addition, a minimum of 10 years of experience in claims process, operations, or project management
  • Similar experience in a field directly related to the applicable process would be considered
  • Minimum of 2 years of experience working in an effective leadership and/or management capacity
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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