Claims Director Jobs in Reno, NV (NOW HIRING)

Description

About Prime:  Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.  

Property Details: Park Vista has a total of 800 units and is located in Sparks, NV.

Schedule: Monday through Friday 9:00 am to 6:00pm

Target Pay: $101,660 per year + performance bonus eligibility

Role Overview: Prime Residential's Senior Community Directors have full responsibility for maximizing the long-term operating performance of two or more properties, or a single asset with a substantial unit count. In this role, Senior Community Directors drive exceptional talent management and development, excellence in resident and prospect experience based on their thorough understanding of the competitive market, management of financials, maximizing asset financial performance, and upholding policies and procedures to ensure operational excellence for all facets of onsite property management operations (i.e. people, product, promotion and price). This role is viewed as the onsite operations lead across all facets of a community and will effectively and efficiently make sound business decisions in a dynamic and ever-changing multifamily business environment. The role is part of a company-wide team of Community Directors and Senior Community Directors across regions and states, and as such becomes a creator and adaptor of best practices and ensures operating procedures stay consistent and uniform in adherence to other Prime Residential standards. The role will proactively make decisions to ensure stability and adherence to standards of excellence, financial success of the communities, while at the same time, enthusiastically hiring and developing a talented team to contribute to upholding the standards of excellence expected of our communities and associates.

Who You Are:

• A passionate and unwavering pursuer of excellence
• Excellent leadership, communication, problem-solving and motivational skills, and a solid business and financial acumen.
• A disciplined, customer-focused, and financially minded leader, consensus builder and mentor with a very strong eye for talent
• A passionate individual who can strategize and problem-solve objectively
• An organized multi-tasker who strives to outperform and exceed expectations, and thrives in a dynamic environment
• A nimble and flexible leader who can pivot on a moment's notice as necessitated when duties and responsibilities change without advance notice
• An exceptional communicator who is comfortable presenting to internal and external stakeholders at all levels
• A motivated thinker and trainer always striving to recruit top talent with an unrelenting commitment to also grooming and retaining our talent
• An enthusiastic and personable individual who enjoys building and maintaining relationships
• A creative coach who inspires top performance out of others
• A perpetual thinker and firm believer in process improvement
• A goal-focused leader with the desire to learn, teach and who is not afraid to step out of the box
• A tech savvy professional not afraid of routine work, and change
• A diligent and determined associate looking to grow their career in property management

Key Responsibilities:

Talent Management

• Recruit, engage and retain a team of exceptional property management professionals in office and maintenance positions for communities in scope
• Embrace and build a team culture focusing on diversity, equity, inclusion, and belonging
• Train newly hired associates on essential job duties utilizing shadowing, role-playing and formalized training processes and techniques
• Hold regular staff and individual meetings with associates to build relationships and engagement
• Hold all team members accountable by coaching and providing positive reinforcement and constructive feedback for tenured associates
• Support and develop the Assistant Managers and Service Managers in their role of managing associates at the site level and in developing a thorough understanding of our business
• Follow prompt and proper protocols in documenting employee issues, and managing risk
• Work closely with the Legal and Risk Management team to resolve resident issues and/or necessary remedies to resident homes as peril/loss incidents arise
• Work closely with Human Resources when counseling and addressing issues requiring progressive discipline, terminations, work-related injuries, or employee-related claims

Competitive Market Position

• Execute on prescribed marketing plans and maintain curb appeal and advertising focus, while continually evaluating cost per lease and traffic generating strategies
• Ensure that all associates understand the competitive environment in which we operate
• Proactively anticipate market changes and be resilient to making prompt and strategic adjustments
• Know your market and your closest competitors -- your direct manager counts on you to make short, and long-term recommendations for change
• Proactively make recommendations for any necessary adjustments to market rents and continually seek opportunities for revenue growth
• Review weekly update reports and develop goals and strategies to address occupancy, future exposure, or high renewals
• Maintain a comprehensive understanding of the properties' competitive environment; develop relationships with peers, vendors; and continually update the market survey to adjust operating strategies

Financial Performance

• Under guidance of direct manager, and with input from Service Managers and Asset Management and Construction team leaders, establish and prepare comprehensive operating budgets for the properties
• Recommend revenue enhancing capital improvements to manage
• Monitor properties' performance relative to budget and be nimble with change
• Anticipate and communicate budget variances immediately to direct manager
• Refine revenue and operating expense forecasts for the communities as directed by direct manager

Physical Condition

• Conduct weekly physical inspections of all areas of the properties in purview to evaluate conditions relative to curb appeal, health and safety, risk management, asset preservation, customer service, marketing, and company standards
• Recommend capital improvements that are required or desired which may generate additional revenue
• Physically inspect community grounds regularly, pick up litter, and report any risks or service needs to the maintenance/service team

Sales and Marketing

• Monitor, adjust, and proactively maintain community goals relative to resident satisfaction and resident retention
• Stay current on local market conditions, trends, and forecasts
• Identify marketing concepts, campaigns and advertising sources that will generate additional traffic and leases for the communities
• Make recommendations for concessions/incentives to increase revenue and motivate leasing associates
• Work with marketing department to assist with management of social media and resident reviews for communities in scope
• Visit and research competitive properties at least on a quarterly basis to determine trends
• Solicit property and individual reviews from residents and prospects when positive reactions are evident

Customer Service

• Build and maintain a customer-focused culture of respect, responsiveness and efficiency that includes every team member and on-site vendor, developing Prime Residential's reputation as a housing provider of choice in the local market
• Respond to residents and prospect inquiries and concerns with a sense of calmness, professionalism, and confidence by using objective problem-solving
• Participate in determining monthly property renewal programs as needed to increase resident retention
• Lead and participate in ongoing resident relationship-building activities
• Ensure the office, clubhouse, models, and "market ready" vacant units are in pristine condition
• Present ideas to manager for improving resident satisfaction
• Review and approve general and specific resident communications prior to distribution

Maintaining Operational Standards of Excellence

• Provide clear expectations and hold all team members accountable
• Actively communicate with all associates to ensure company and community goals are transparent and clear
• Inspect what you expect by performing regular audits of established processes and standards
• Establish leasing and maintenance goals for all associates, and/or holding all associates accountable to existing/established success metric benchmarks
• Ensure timely and accurate preparation and delivery of all required reports to manager
• Adhere to company protocols for vendor and contract management
• Be the person most knowledgeable on all property nuances and statistics
• Set goals and recommend concessions as needed based on logical review of communities and unit-type statistics
• Attend all required and recommended training, and ensure compliance of all training requirements posted in learning management system
• Ensure files and completed paperwork is organized neatly per company standards
• Understand and adhere to all federal, state, and local laws pertaining to employment, fair housing, and landlord tenant laws, as well as company policies regarding general operations and employee actions and behaviors
• Work closely with Legal and Risk Management, and Human Resource departments regarding potential or known safety or risk at property(s)
• Any other tasks as deemed necessary by your direct manager

Requirements

• BS/BA degree or equivalent level of training and work experience
• 5 years of overall professional work experience, 3 years of them showing proven record of accomplishment in a property management career progression
• 2 years of multi-site hands-on supervisory experience proving team growth, development, retention, and loyalty
• Firm knowledge of federal, state, local laws related to employment, fair housing, and landlord/tenant laws, as well as all policies and procedures imposed by the organization and/or at the community, or as otherwise communicated to associates.
• Demonstrated leadership and strategic thinking skills, able to skillfully manage cross-functional teams in a calm, motivating manner
• Expertise working property operating financials
• Ability to prioritize and multi-task in an amazingly fast paced, fast moving environment
• Enthusiastic training and team building abilities
• Marketing expertise related to property branding, communications, promotions etc.
• Proven sales record of accomplishment managing vacancy to lease ratios, helping sales team to close deals effectively
• An enthusiastic and positive approach to customer service and sales
• Effective communication skills (oral, listening, and written) with an aptitude for knowing your audience and presenting relevant information and material
• Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software
• Knowledge and hands-on experience with customer relationship management software
• Possess a valid driver's license for the purpose of operating a community vehicle and/or leasing golf cart

What We Offer:

At Prime Residential, we believe our people are our greatest investment. We're proud to provide benefits that support your health and growth, including:

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.  
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave. Because the most important things in life shouldn't have to compete with work.
• 401(k) retirement plan including a Roth option and a company matching contribution for eligible participants to help you build long-term financial security. 
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties, because we believe the people who build great communities should get to be part of them.

JOIN OUR TEAM: If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/
At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.??
Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.

PLEASE NOTE: To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable. Additionally, job postings reflect 90-100% of the job...