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Claims Associate Jobs in Springfield, IL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Springfield, IL · On-site

$17/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... Process returns or exchanges in compliance with company policies. * Assist with warranty claims and ...

Comcast

Xfinity Retail Service Associate

Springfield, IL · On-site

$17/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... Process returns or exchanges in compliance with company policies. * Assist with warranty claims and ...

Sysco

Environmental Health and Safety Leader

Lincoln, IL

$81K - $122K/yr

Support the workers' compensation claims process by completing OSHA determinations, identifying ... Associate Safety Professional (ASP) designation or ability to acquire designation within 1 year is ...

PeopleReady

Territory Manager

Springfield, IL · On-site

$62K - $75K/yr

... to associates. * Lead investigations for worker's compensation claims * Conduct new hire orientations at customer locations as needed. * Represent the company at local job fairs and build ...

PeopleReady

Territory Manager

Springfield, IL · On-site

$62K - $75K/yr

... to associates. * Lead investigations for worker's compensation claims * Conduct new hire orientations at customer locations as needed. * Represent the company at local job fairs and build ...

RenewableWorks

Territory Manager

Springfield, IL · On-site

$62K - $75K/yr

... to associates. * Lead investigations for worker's compensation claims * Conduct new hire orientations at customer locations as needed. * Represent the company at local job fairs and build ...

TrueBlue

Territory Manager

Springfield, IL · On-site

$62K - $75K/yr

... to associates. * Lead investigations for worker's compensation claims * Conduct new hire orientations at customer locations as needed. * Represent the company at local job fairs and build ...

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All JobsClaims Associate JobsClaims Associate Jobs in Springfield, IL

Claims Associate information

See Springfield, IL salary details

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How much do claims associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for claims associate in Springfield, IL is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Springfield, IL? The most popular types of Claims jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Claims Associate jobs? Cities near Springfield, IL with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Springfield, IL as of July 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,265 per year, or $20.8 per hour.
Field Adjuster (Residential or Commercial) - Springfield, IL

Field Adjuster (Residential or Commercial) - Springfield, IL

CCMS & Associates

Springfield, IL • On-site

Contractor

Re-posted 5 days ago

Job description

CCMS & Associates is looking for a 1099 Field Adjuster in ILLINOIS, specifically the SPRINGFIELD area. We are answering a call to action to add to our existing roster. The time is now to get on with our innovative team!
We are seeking a residential or commercial field adjuster with at least 1 year of field experience. 
Requirements:

  • Minimum 1 year first-party commercial and/or residential property adjusting experience
  • Maintain own current estimating software - Xactimate preferred (Symbility experience a plus)
  • Working computer - internet access and Microsoft Word required
  • Must demonstrate strong time management and customer service skills
  • Experience in preparing Statement of Loss, Proof of Loss, and denial letters
  • Must have a valid drivers license
Responsibilities:
  • Complete residential and commercial field property inspections utilizing Xactimate software
  • Investigate claims by obtaining recorded statements from insureds, claimants, or witnesses and by interviewing fire, police, or other governmental officials as well as inspecting claimed damages
  • Recommend claim reserves based on investigation, through well-supported reserve report
  • Obtain and interpret official reports
  • Review applicable coverage forms and endorsements, provide a thorough analysis of coverage and any coverage issues in a well-documented initial captioned report to the client
  • Maintain acceptable product quality through compliance with established best practices 
Knowledge and Skills:
  • In-depth knowledge of property and liability insurance coverage and industry standards
  • Ability to prepare full-captioned reports by collecting and summarizing required information
  • Strong verbal and written communications skills
  • Prompt, reliable, and friendly
Preferred but Not Required:
  • College degree
  • AIC, IICRC, HAAG or other professional designations
    All candidates must pass a full background check (void in states where prohibited)


CCMS & Associates offers multi-line claim adjusting and third-party administration services dedicated to solving the challenges of the complex claim in the property and casualty insurance industry. We create programs that drive a successful claim life cycle while strategically managing all aspects of the complicated issues carriers and policyholders are facing.  Servicing excess and surplus/domestic carriers in the United States.

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