ZipRecruiter

Log In

1

Claims Associate Jobs in Iowa (NOW HIRING)

Sedgwick

Claims Associate - Recovery

West Des Moines, IA · On-site

$19/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Claims Associate ...

Sentry

Associate Claims Technician

Davenport, IA · On-site

$16.75 - $22.75/hr

As an Associate Claims Tech, you will provide basic functional and operational support for the claims department including maintaining claim records through data entry and validation. You'll support ...

Sentryinsurance

Associate Claims Technician

Davenport, IA · Hybrid

$16.75 - $22.75/hr

As an Associate Claims Tech, you will provide basic functional and operational support for the claims department including maintaining claim records through data entry and validation. You'll support ...

next page

Showing results 1-20

People also search for

All JobsClaims Associate JobsClaims Associate Jobs in Iowa

Claims Associate information

See Iowa salary details

$12

$19

$28

How much do claims associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for claims associate in Iowa is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.68 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Iowa? The most popular types of Claims jobs in Iowa are:
What are popular job titles related to Claims Associate jobs in Iowa? For Claims Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Iowa look for? The top searched job categories for Claims Associate jobs in Iowa are:
What cities in Iowa are hiring for Claims Associate jobs? Cities in Iowa with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Iowa as of May 2026, with employment types broken down into 63% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $41,002 per year, or $19.7 per hour.
Claims Associate - Recovery

Claims Associate - Recovery

Sedgwick

West Des Moines, IA • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Sedgwick rating

7.5

Company rating: 7.5 out of 10

Based on 305 frontline employees who took The Breakroom Quiz

194th of 259 rated insurance

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Claims Associate - Recovery
Our teams connect! We collaborate in the office.
Our West Des Moines office is located at: 4200 University Avenue, Suite 317 West Des Moines, IA 50266-5945
Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years' experience in an office setting and grow with us!
  • A stable and consistent work environment in an office and/or virtual setting
  • A training program to learn how to help employees and customers from some of the world's most reputable brands
  • An assigned mentor and manager who will guide you on your career journey
  • Career development and promotional growth opportunities through increasing responsibilities
  • A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE: Processes and reviews subrogation claims across all lines of business and all jurisdictions within an entry level caseload and processes payment checks received in accordance with company check processing guidelines; processes the regular monthly payment recovery files; coordinates with collection agencies; and supports the Claims Recovery Team within company standards and industry best practices.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Responsible for assigned inventory of subrogation files with recovery.
  • Maintains a monthly diary on cadence, aligned to department service expectations and schedules; follows up to ensure timely payment.
  • Processes recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.
  • Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.
  • Uses technology and resources, as needed, to complete investigation.
  • Responds to clients' questions timely and professionally.
  • Approves and/or pays bills as appropriate.
  • Prepares various type status reports for clients.

ADDITIONAL FUCNTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.

QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
Two (2) years of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.
Skills & Knowledge
  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to meet or exceed Service Expectations
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.00/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

What Sedgwick employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply