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Claims Assistant Jobs in Michigan (NOW HIRING)

Alera Group

Claims Coordinator

Grand Rapids, MI · Hybrid

Serve as a technical resource for sales and service teams by answering coverage and claims process questions * Assist with loss reporting, claims analysis, and presentations for middle market clients ...

Hylant

Claims Advocate

Detroit, MI · On-site

Review and recommend solutions to coverage and loss management issues where appropriate. * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client ...

Hylant

Claims Advocate

Ann Arbor, MI · On-site

Review and recommend solutions to coverage and loss management issues where appropriate. * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client ...

Hylant

Claims Advocate

Ann Arbor, MI · On-site

Review and recommend solutions to coverage and loss management issues where appropriate. * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client ...

Liberty Mutual

Senior Claims Specialist

Detroit, MI · On-site

May assist in the absence of the Claims Team Manager. Qualifications * 4+ years experience with large loss handling * Experience with the Symbility (formerly Cotality) estimating platform preferred.

Chubb

ESIS Claims Representative, AGL

Southfield, MI · On-site

Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.

Chubb

ESIS Claims Representative, AGL

Southfield, MI · On-site

Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.

Dairy Queen

Assistant Manager

Birch Run, MI · On-site

... claims. * Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits. Fan Service * Ensure that Fan service in all areas meets or exceeds ...

Dairy Queen

Assistant Manager

Saginaw, MI · On-site

$18/hr

... claims. * Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits. Fan Service * Ensure that Fan service in all areas meets or exceeds ...

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Claims Assistant information

See Michigan salary details

$12

$18

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How much do claims assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for claims assistant in Michigan is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.90 per hour, depending on experience, location, and employer.

What are the duties of a claims assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

How does a claims assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

What is the role of a claims assistant?

A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They help ensure claims are handled accurately and efficiently, often using claims management software. Attention to detail and good communication skills are essential for this role.
More about Claims Assistant jobs

What are the most commonly searched types of Claims jobs in Michigan?

The most popular types of Claims jobs in Michigan are:

What are popular job titles related to Claims Assistant jobs in Michigan?

For Claims Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Claims Assistant jobs in Michigan look for?

The top searched job categories for Claims Assistant jobs in Michigan are:

What cities in Michigan are hiring for Claims Assistant jobs?

Cities in Michigan with the most Claims Assistant job openings:

Claims Assistant jobs near you
Infographic showing various Claims Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,161 per year, or $18.3 per hour.

Claims Coordinator

Alera Group

Grand Rapids, MI • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Alera Group rating

7.5

Company rating: 7.5 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

226th of 315 rated insurance

Job description

OVERVIEW
Claims Coordinator

Location: Hybrid - Grand Rapids, MI

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?
  • Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
  • Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
  • Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.
The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Claims Coordinator, you will be responsible for managing and coordinating all aspects of the claims process for our property and casualty clients.  This role involves communication with clients, insurance carriers and internal teams to ensure a smooth and efficient claims experience.


RESPONSIBILITIES
  • Receive notices of incidents and potential losses, evaluate next steps, and determine coverage applicability
  • Review, process, and maintain claims documentation while ensuring information is complete, accurate, and properly recorded
  • Serve as a primary point of contact for clients throughout the claims process, providing guidance and support
  • Coordinate with insurance carriers to facilitate claims handling, follow-ups, negotiations, and issue resolution
  • Maintain organized records and prepare reports and documentation for clients, carriers, and internal stakeholders
  • Research claims issues, identify discrepancies, and escalate complex situations when appropriate
  • Serve as a technical resource for sales and service teams by answering coverage and claims process questions
  • Assist with loss reporting, claims analysis, and presentations for middle market clients

QUALIFICATIONS
Required Qualifications
  • 1-2 years of experience in a claims handling, insurance, or Property & Casualty-related role
  • Strong customer service, interpersonal, analytical, and problem-solving skills
  • Ability to read, analyze, and interpret insurance coverages
  • Understanding of workers' compensation claims management principles
  • Excellent verbal and written communication skills
  • Strong organizational skills with high attention to detail
  • Ability to exercise independent judgment and manage multiple priorities
Licensure
  • Active Property & Casualty Insurance License preferred OR
  • Ability to obtain and maintain a Property & Casualty Insurance License after hire
Preferred Qualifications
  • Experience working with commercial lines claims
  • Experience interacting directly with insurance carriers and clients
  • Knowledge of agency management systems and claims documentation processes
  • Experience identifying coverage issues and resolving claim disputes
  • Ability to analyze claims data and provide recommendations
  • Experience supporting middle market clients
Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k)
  • Generous paid time off
  • Professional development and career growth opportunities

ADDITIONAL INFORMATION
Work Arrangement

This position is Hybrid 

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-KL1

#LI-Hybrid


Location Type
Hybrid - 3 or more days in office - Office UKG Work locationQualifications:
Required Qualifications
  • 1-2 years of experience in a claims handling, insurance, or Property & Casualty-related role
  • Strong customer service, interpersonal, analytical, and problem-solving skills
  • Ability to read, analyze, and interpret insurance coverages
  • Understanding of workers' compensation claims management principles
  • Excellent verbal and written communication skills
  • Strong organizational skills with high attention to detail
  • Ability to exercise independent judgment and manage multiple priorities
Licensure
  • Active Property & Casualty Insurance License preferred OR
  • Ability to obtain and maintain a Property & Casualty Insurance License after hire
Preferred Qualifications
  • Experience working with commercial lines claims
  • Experience interacting directly with insurance carriers and clients
  • Knowledge of agency management systems and claims documentation processes
  • Experience identifying coverage issues and resolving claim disputes
  • Ability to analyze claims data and provide recommendations
  • Experience supporting middle market clients
Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k)
  • Generous paid time off
  • Professional development and career growth opportunities
Education:UNAVAILABLEEmployment Type: FULL_TIME

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