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Claims Assistant Jobs in Michigan (NOW HIRING)

Cherokee Insurance Company

Claims Assistant

Wolverine, MI

$17.75 - $22.75/hr

The duties of the Wolverine Claims Assistant I are to provide general assistance to the Adjusters, the Claims Coordinator and Claims Manager in accomplishing the task of opening, adjusting and ...

Cherokee Insurance Company

Claims Assistant

Wolverine, MI · On-site

$17.75 - $22.75/hr

The duties of the Wolverine Claims Assistant I are to provide general assistance to the Adjusters, the Claims Coordinator and Claims Manager in accomplishing the task of opening, adjusting and ...

Cherokee Insurance Company

Claims Assistant

Wolverine, MI · On-site

$17.75 - $22.75/hr

The duties of the Wolverine Claims Assistant I are to provide general assistance to the Adjusters, the Claims Coordinator and Claims Manager in accomplishing the task of opening, adjusting and ...

Auto-Owners Insurance

Claims Expediter

Lansing, MI · On-site

Answer customer inquiries related to pending or unresolved claims. Assist in handling subrogation or salvage. * Maintain regular and predictable attendance in meeting a defined work schedule to ...

CSAA

Handle 1st party exposures to include Medical Payment coverage, PIP, Uninsured Motorists, Under-insured Motorists claims as well as ADB (Auto-Death Benefit) claims. * Assist in taking first notice of ...

New

Auto-Owners Insurance

Claims Expediter

Lansing, MI · On-site

Answer customer inquiries related to pending or unresolved claims. Assist in handling subrogation or salvage. * Maintain regular and predictable attendance in meeting a defined work schedule to ...

CSAA

Handle 1st party exposures to include Medical Payment coverage, PIP, Uninsured Motorists, Under-insured Motorists claims as well as ADB (Auto-Death Benefit) claims. * Assist in taking first notice of ...

New

Cna

Claims Consultant, Life Sciences

Southfield, MI · On-site

At CNA, we strive to create a culture in which people know they matter and are part of something ... Manages an inventory of highly complex commercial claims with large exposures that require a high ...

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Claims Assistant information

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$12

$18

$24

How much do claims assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for claims assistant in Michigan is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

What are the duties of a claims assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

How does a claims assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What is the role of a claims assistant?

A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They often use claims management software and need strong organizational and communication skills to ensure accurate and efficient handling of claims. The role may require familiarity with insurance policies and attention to detail.
More about Claims Assistant jobs

What are the most commonly searched types of Claims jobs in Michigan?

The most popular types of Claims jobs in Michigan are:

What are popular job titles related to Claims Assistant jobs in Michigan?

For Claims Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Claims Assistant jobs in Michigan look for?

The top searched job categories for Claims Assistant jobs in Michigan are:

What cities in Michigan are hiring for Claims Assistant jobs?

Cities in Michigan with the most Claims Assistant job openings:

Claims Assistant jobs near you
Infographic showing various Claims Assistant job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $38,161 per year, or $18.3 per hour.

Claims Assistant

Cherokee Insurance Company

Wolverine, MI

$17.75 - $22.75/hr

Full-time

Re-posted 10 days ago

Job description

Cherokee Insurance, a leading commercial Property/Casualty insurance provider, is currently in search of an


Claims Assistant

to work on-site at our corporate office located in Sterling Heights, MI. We are looking for highly detailed, analytical and assertive individuals to assist with the insurance claims process. If you love a challenge and are looking to take a step towards a rewarding career, apply today!

The duties of the Wolverine Claims Assistant I are to provide general assistance to the Adjusters, the Claims Coordinator and Claims Manager in accomplishing the task of opening, adjusting and closing claims. The Claims Assistant I reports on a daily basis directly to the Claims Coordinator, and from time-to-time to the Claims Manager.

Specific tasks include, but are not limited to:

  • Check for police reports online and if available attach them to claim.
  • Get mail when mail is called.
  • Process BRICS payments.
  • Process stop pays.
  • Process form letters and miscellaneous documents for adjusters.
  • Distribute incoming faxes.
  • Proofread, attach and mail out BX payments.
  • Process total loss titles.
  • Report claims to ISO.
  • Run claim searches and address searches in ISO.
  • Send out certified letters.
  • Answer claims calls.
  • Provide customer service to insureds, claimants and other parties.
  • Help back up front desk/phones when needed.
  • Run title searches and MVRs.
  • Process subrogation payments.
  • Assist adjusters in processing documents when they are working from home.
  • Process Right Signature requests.
  • Scan claim files to adjusters when requested.
  • Check with adjusters and offer assistance if needed.

In Claims Coordinator's Absence:

  • Print off Review Works and distribute to adjusters.
  • Pull daily mail and distribute.
  • Assign new claims in BX.
  • Monitor and distribute claims emails.
  • Scan and send field adjusters' mail.

Skills/Qualifications: Computer literacy required. Must have or be able to gain proficiency in various types of software. Good oral and written communications skills required. Good customer service skills required. Must be able to manage time and prioritize multiple tasks. Must develop good conceptual knowledge of insurance claims processing at Wolverine and assist in efficiently carrying out and implement improvements to the same.

Level: Entry level, with increasing responsibility and advancement opportunity based on needs and performance.

Education: College coursework preferred but not required. High school diploma required.

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