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Claims Adjuster Trainee Jobs in Decatur, GA (NOW HIRING)

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Claims Adjuster Trainee information

See Decatur, GA salary details

$29.8K

$63.1K

$87.9K

How much do claims adjuster trainee jobs pay per year?

As of Aug 21, 2026, the average yearly pay for claims adjuster trainee in Decatur, GA is $63,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a claims adjuster trainee do?

As a claims adjuster trainee, your responsibilities are to help a claims adjuster evaluate insurance claims for home, auto, personal injury, commercial, or other forms of insurance. In this position, you work under the supervision of an experienced, licensed claims investigator. Your responsibilities may involve performing research and investigating claims to determine the cause of an incident. You may also interview claimants and witnesses to ascertain liability as well as work with your trainer to negotiate and settle the claim with customers.

What are the key skills and qualifications needed to thrive as a claims adjuster trainee, and why are they important?

To thrive as a Claims Adjuster Trainee, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring a bachelor’s degree. Familiarity with claims management software, Microsoft Office Suite, and sometimes a state adjuster’s license are typically required. Excellent communication, negotiation, and customer service skills are crucial for interacting with policyholders and resolving claims effectively. These abilities ensure accurate claim evaluations, efficient settlements, and high customer satisfaction in a competitive insurance environment.

What are some common challenges faced by claims adjuster trainees, and how can they be managed effectively?

Claims Adjuster Trainees often encounter challenges such as managing a large caseload, learning complex insurance policies, and handling difficult conversations with claimants. To manage these effectively, it's important to stay organized, actively seek guidance from experienced team members, and continuously build communication skills. Most companies offer mentorship programs and training resources to support trainees as they develop confidence in evaluating claims and making sound decisions. Building strong relationships with colleagues and leveraging available tools can make the learning curve more manageable.

What is the difference between Claims Adjuster Trainee vs Claims Adjuster?

AspectClaims Adjuster TraineeClaims Adjuster
CertificationsOften requires a license or certification, such as state-specific adjuster licensesRequires a license; experience may be preferred
Work EnvironmentTraining period, supervised, entry-levelFull responsibility, independent decision-making
Job ResponsibilitiesAssisting with claims, learning procedures, shadowing senior adjustersEvaluating claims, negotiating settlements, making coverage decisions
Industry UsageCommon starting role in insurance companiesFull-fledged role with more autonomy

The main difference between a Claims Adjuster Trainee and a Claims Adjuster is the experience level and responsibilities. Trainees are in training, often supervised, and focus on learning the job, while Claims Adjusters handle claims independently, making decisions and settlements. Both roles typically require licensing, but the Trainee position is an entry point into the industry.

Is it worth becoming a claims adjuster trainee?

Becoming a claims adjuster trainee can be a valuable entry point into the insurance industry, offering on-the-job training and the opportunity to develop skills in claims evaluation and customer service. The role often leads to full adjuster positions with increased responsibilities and salary potential, especially if combined with relevant certifications like the State Adjuster License. However, it typically involves a learning curve and requires strong attention to detail and communication skills.
More about Claims Adjuster Trainee jobs

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Claims Adjuster Trainee jobs near you
Infographic showing various Claims Adjuster Trainee job openings in Decatur, GA as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $63,080 per year, or $30.3 per hour.

APD Claims Adjuster, Courier Delivery

Reserv, Inc.

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Requirements:
  • Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier 1st party and 3rd party claims.
  • Active licensure, home state or designated home state
  • Willingness to obtain all relevant licenses within 45 days of hire

About the role
  • We are seeking highly organized and customer-focused Commercial Transportation Physical Damage Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim.

The ideal candidate has a willingness and experience to work with all parties attendant to a claim to quickly achieve optimal claim results.
Who you are
  • Highly motivated and growth-oriented. You're excited by the prospect of being part of a tech-driven claims organization.
  • Passionate claim professional who cares about the customer and their experience.
  • Empathetic. You exercise empathy and patience towards everyone you interact with.
  • Sense of urgency - at all times. That does not mean working at all hours.
  • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
  • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
  • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
  • Anti-status quo. You don't just wish things were done differently, you action on it.
  • Communicative. (we'd love to know what this means to you)
  • And did we mention, you have a sense of humor. Claims are hard enough as it is.

What you'll do
  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
  • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
  • Coordinate the repair of damaged vehicles and assist with rental reimbursement
  • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
  • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
  • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
  • Provide input for continuous development of claims guidelines, best practices, and process improvements
  • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
  • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualifications
  • Active insurance adjuster's license by way of a designated home state, or home state
  • Minimum of 5 years of experience on commercial transportation claims, ideally in the delivery/ courier space, dealing with First-Party and Third-Party PD/Total Loss
  • Willing to obtain all licenses within 45 days, including completing state required testing
  • Knowledge of state regulations, policy provisions, and standard operating procedures
  • Commercial experience necessary
  • Bachelor's degree preferred (lack of one should not stop you from applying if you possess all the other qualifications)
  • Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
  • Curious and motivated by problem solving and questioning the status quo
  • Desire to engage in learning opportunities and continuous professional development

Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will
  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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