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Claim Service Assistant Jobs in Indiana (NOW HIRING)

Rhenus Group

Customer Service Representative

Plainfield, IN · On-site

$15.75 - $21.25/hr

... Assist operations with claim records What You Bring: Education & Work Experience Requirements ... service orientation • Able to work additional hours as required based on operational needs • ...

Gregory & Appel Inc

Claims Advocate

Indianapolis, IN

... to assist with claims at the time of loss. The CA works in our office communicating with clients ... Services Risk Consultant. Available to respond to claim emergencies outside of normal business ...

Gregory & Appel Inc

Claims Advocate

Indianapolis, IN · On-site

... to assist with claims at the time of loss. The CA works in our office communicating with clients ... Services Risk Consultant. * Available to respond to claim emergencies outside of normal business ...

KYYBA

Be Seen First

Service Advisor/Writer

Indianapolis, IN · On-site

$25 - $26/hr

Serves as first point of contact with customer to promote quality customer service and assist with ... and claim requirements; identifies items associated with repair that can be covered and ...

Gregory & Appel

Claims Advocate

Indianapolis, IN · On-site

... to assist with claims at the time of loss. The CA works in our office communicating with clients ... the Client Services Risk Consultant. • Available to respond to claim emergencies outside of ...

Rhenus Group

Customer Service Representative

Plainfield, IN · On-site

$15.75 - $21.25/hr

Track customer requests, value-added services, and operational activities while maintaining ... * Assist with customer claims by gathering documentation, maintaining claim records, and ...

STI

Claims Representative - IN

Evansville, IN · On-site

... claim processing; • Assist Hoosier Lottery staff with daily office duties; • Answer claims ... Job Requirements • High School diploma or equivalent ; • Excellent customer service skills; • ...

STI

Claims Representative - IN

Evansville, IN · On-site

... claim processing; • Assist Hoosier Lottery staff with daily office duties; • Answer claims ... Job Requirements • High School diploma or equivalent ; • Excellent customer service skills; • ...

Elevate Claims Solutions

File Reviewer

Indianapolis, IN · On-site

$15.75 - $19/hr

... assist with commercial claims quality file reviews.Hours are flexible within certain time ... Reviews claim submissions from the field staff and audits work product for accuracy ...

Elevate Claims Solutions

File Reviewer

Indianapolis, IN · On-site

$14.75 - $17.75/hr

... assist with commercial claims quality file reviews.Hours are flexible within certain time ... Reviews claim submissions from the field staff and audits work product for accuracy ...

The Whiteside Agency

Inside Auto Appraiser

Indianapolis, IN · On-site

$63K - $105K/yr

Delivers consistent service quality throughout the claim life cycle, including but not limited to ... assist our customers in other states. * This position may be required to perform the duties of an ...

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Claim Service Assistant information

How to become a claim service assistant?

To become a claim service assistant, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer prior experience in insurance or claims processing, and familiarity with computer software is beneficial; relevant certifications are not usually required but can enhance prospects.

Is claim service assistant claims processing a stressful job?

Claim Service Assistants involved in claims processing often experience a moderate level of stress due to handling customer inquiries, evaluating claims, and meeting deadlines. The job requires attention to detail, communication skills, and the ability to manage workload efficiently, which can contribute to stress levels depending on workload and workplace environment.

What is the role of a claim service assistant?

A claim service assistant supports insurance claim processing by reviewing claim documents, communicating with clients and adjusters, and ensuring accurate and timely claim resolution. They often use claim management software and require strong organizational and communication skills to handle customer inquiries and documentation efficiently.

What is the difference between Claim Service Assistant vs Claims Processor?

AspectClaim Service AssistantClaims Processor
Required CredentialsHigh school diploma; some roles may prefer insurance-related certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, interacting with clients and insurance staffOffice environment, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party claims organizations
Common Search & ComparisonOften compared for entry-level claims support rolesMore focused on detailed claim review and data entry

Claim Service Assistants typically handle customer interactions, gather claim information, and support claims processing. Claims Processors focus more on reviewing, verifying, and processing claims data. Both roles are essential in insurance claims workflows but differ mainly in their responsibilities and level of client interaction.

What are popular job titles related to Claim Service Assistant jobs in Indiana? For Claim Service Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Claim Service Assistant jobs in Indiana look for? The top searched job categories for Claim Service Assistant jobs in Indiana are:
Claim Service Assistant jobs near you
Infographic showing various Claim Service Assistant job openings in Indiana as of July 2026, with employment types broken down into 69% Full Time, 26% Part Time, and 5% Contract. Highlights an 84% In-person, and 16% Remote job distribution.

Casualty Claims Adjuster Hybrid

Liberty Mutual

Indianapolis, IN • Hybrid

$57K - $101K/yr

Full-time

Re-posted 14 days ago

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

48th of 303 rated insurance

Job description

Advance your career with our Personal Lines Casualty Team!

Apply now to learn and grow with us.

The Casualty Claims Adjuster will investigate, manage and resolve Bodily Injury claims assigned directly with injured parties, as well as assist in providing service to policyholders.

All qualified applicants will reside within a 50-mile radius of our Indianapolis, IN, or Naperville, IL office. 

Hybrid Work Arrangement: There may be several in-office days per month for the first few months following initial virtual training to support your learning and to build relationships with leaders and others in the department. This position requires a minimum of two days in office per month as the standard beyond the training period, with occasional additional days for special meetings a few times a year.


Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.


In a high performing culture, WE in PL Core:

  • Strive to be better tomorrow than today; little improvements lead to big ones!
  • Embrace change. We may need to let go of what's familiar in order to embrace and try something new.
  • Understand how our individual work contributes to our teams, our organizations and the company
  • Are adaptable and resilient. Change is imperative to being better tomorrow and resiliency allows us to handle unexpected challenges
  • Are an exporter of Talent. We maintain a focus on development and growth.
  • Contribute positively; We come to work every day with the intent to make a positive impact on our work and on everyone around us.  One positive interaction with you can turn someone's day around.

Responsibilities:

  • Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
  • Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
  • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
  • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
  • Ensures adequacy of reserves.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
  • Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

  • Strong written and oral communication skills required.
  • Good interpersonal, analytical, investigative, and negotiation skills required.
  • Growth mindset; adapts well to change including new standard work and new tools
  • Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
  • Liability experience or policy and claims knowledge preferred.
  • Bachelor’s degree preferred.
  • Ability to obtain proper licensing as required.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices 

  • California 
  • Los Angeles Incorporated 
  • Los Angeles Unincorporated 
  • Philadelphia 
  • San Francisco 

What Liberty Mutual employees say

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Social media

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