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Claim Service Assistant Jobs in Indiana (NOW HIRING)

Customer Service Representative

Plainfield, IN · On-site

$15.75 - $21.25/hr

... Assist operations with claim records What You Bring: Education & Work Experience Requirements ... service orientation • Able to work additional hours as required based on operational needs • ...

Claims Assistant

Indianapolis, IN · On-site

$18 - $22.75/hr

The Claims Assistant is responsible for providing superior customer service to insureds, agents, claimants and others that are encountered during general claim handling. This professional is ...

... to assist with claims at the time of loss. The CA works in our office communicating with clients ... Services Risk Consultant. Available to respond to claim emergencies outside of normal business ...

... to assist with claims at the time of loss. The CA works in our office communicating with clients ... the Client Services Risk Consultant. • Available to respond to claim emergencies outside of ...

Customer Service Representative

Plainfield, IN · On-site

$15.75 - $21.25/hr

Track customer requests, value-added services, and operational activities while maintaining ... * Assist with customer claims by gathering documentation, maintaining claim records, and ...

... claim processing; • Assist Hoosier Lottery staff with daily office duties; • Answer claims ... Job Requirements • High School diploma or equivalent ; • Excellent customer service skills; • ...

... claim processing; • Assist Hoosier Lottery staff with daily office duties; • Answer claims ... Job Requirements • High School diploma or equivalent ; • Excellent customer service skills; • ...

File Reviewer

Indianapolis, IN · On-site

$14.75 - $17.75/hr

... assist with commercial claims quality file reviews.Hours are flexible within certain time ... Reviews claim submissions from the field staff and audits work product for accuracy ...

File Reviewer

Indianapolis, IN · On-site

$15.75 - $19/hr

... assist with commercial claims quality file reviews.Hours are flexible within certain time ... Reviews claim submissions from the field staff and audits work product for accuracy ...

$20 - $27/hr

... support claim file development. * Assist with litigation support by organizing and providing ... Meet productivity, quality, and service expectations while managing multiple priorities. * Follow ...

Monitor daily claim submissions and clearing house reports to identify and resolve claim rejections ... Track and monitor accounts receivable (A/R) aging reports and assist with reducing outstanding ...

Showing results 21-40

Claim Service Assistant information

What is the difference between Claim Service Assistant vs Claims Processor?

AspectClaim Service AssistantClaims Processor
Required CredentialsHigh school diploma; some roles may prefer insurance-related certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, interacting with clients and insurance staffOffice environment, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party claims organizations
Common Search & ComparisonOften compared for entry-level claims support rolesMore focused on detailed claim review and data entry

Claim Service Assistants typically handle customer interactions, gather claim information, and support claims processing. Claims Processors focus more on reviewing, verifying, and processing claims data. Both roles are essential in insurance claims workflows but differ mainly in their responsibilities and level of client interaction.

Is claim service processing a stressful job?

Claim service assistants often work in fast-paced environments where they handle multiple claims and customer inquiries, which can be stressful at times. The job requires attention to detail, communication skills, and the ability to manage workload efficiently, but stress levels vary depending on workload and individual coping strategies.

What is a claim service assistant?

A claim service assistant supports insurance claims processing by gathering information, reviewing documents, and communicating with clients and adjusters. They often use claim management software and need strong organizational and communication skills to ensure accurate and efficient handling of claims.

What is the role of a claim service assistant?

A claim service assistant supports the claims process by reviewing and processing insurance claims, communicating with clients and adjusters, and ensuring documentation is complete. They often use claim management software and need strong organizational and communication skills to handle inquiries and facilitate claim resolution.
Infographic showing various Claim Service Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Rhenus Group

Plainfield, IN • On-site

$15.75 - $21.25/hr

Full-time

Re-posted 25 days ago


Job description

What You Can Expect:
Principle Accountabilities
• Improve customer service experience, create engaged customers and facilitate organic growth while
ensuring the overall satisfaction and loyalty of all customers.
• Ensure all customer emails are acknowledged to within 2 hours of receipt with resolution to
question/concerns within 24 hours
• communicate any delays to operations management and/or customer
• Work with other CSRs to assist on their customers when required
• Take ownership of customers issues and following problems through to resolution; escalate to
management when required
• Ensure the monthly invoicing is completed as per prescribed schedule.
• Maintain a clean, safe, and healthy work environment by establishing, following, and enforcing standards
and procedures
• Demonstrate our culture and Rhenus values in the daily operations
• Track additional services requested by clients
• Assist operations with claim records
What You Bring:
Education & Work Experience Requirements / Skills
• Bachelor's degree in business administration or related field
• Strong troubleshooting and multitasking skills
• Good communication skills and etiquitte, both verbal and written
• Ability to multitask and prioritize
• Detail oriented, responsible and accountable
• Ability to maintain goal oriented focus in a busy work environment
• Good understanding of customer deliverables and the impact of failure / cost of poor quality
• Strong analytical and problem solving skills and able to establish logical practical solutions
• Strong people skills
• Computer literate with good numeric skills
• Customer service orientation
• Able to work additional hours as required based on operational needs
• Microsoft office experience