Claim Service Assistant Jobs in Indiana (NOW HIRING)

For more than 20 years, Taghleef Industries, Inc., has built a reputation as one of the world’s largest and most recognized industry leaders in specialty BOPP (Biaxially Oriented Polypropylene) films. This reputation is a result of superior quality of our products and our people.

Technical Service Engineer

The Technical Service Engineer provides technical coordination and support for all Oriented Polypropylene Film (OPP) product conversions and final applications. This role supports film specification (fit-for-use) activities, assists with film and converting issues, and facilitates effective customer and supplier relationships through collaboration with internal technical, quality, manufacturing, and commercial teams.

This position reports to the Quality Manager.

Responsibilities:

• Coordinate technical service support activities for OPP film production lines related to flexible web converting and end-use applications.
• Support the identification, documentation, and implementation of quality processes and system improvements to improve consistency and continuity.
• Coordinate quality- or customer-related projects as assigned, including scheduling customer visits and hosting on-site customer meetings.
• Coordinate analytical testing in support of claim investigations, including sample retrieval, job request entry, and compilation of test data for technical review.
• Support audits and assist with measuring product performance against established standards and process requirements.
• Track, document, and monitor preventative and corrective actions to support achievement of quality standards.
• Coordinate the documentation, data collection, and reporting of product trials and field validations.
• Assist with root cause investigations and support implementation of corrective actions in collaboration with technical and quality teams.
• Coordinate customer claim investigations and tracking, and support Sales and Customer Service teams, including activities related to imported films.
• Serve as a primary coordination point between internal teams and global Ti manufacturing and technical groups to facilitate resolution of film or quality concerns.
• Maintain accurate documentation, reports, and communication records related to technical service activities.
• Perform other related duties as assigned.

Requirements:

• Bachelor’s Degree in Chemistry, Polymer Science, Engineering Technology, or a related technical field (engineering degree preferred but not required).
• Minimum of 3–5 years of experience with flexible webs or polymers, preferably in a manufacturing, quality, or technical support environment.
• Working knowledge of flexible web converting processes such as flexographic, rotogravure, and/or lithographic printing; adhesive and/or extrusion lamination; labeling; and food packaging applications (VFFS, HFFS, etc.).
• Cold seal converting and application knowledge preferred.
• General understanding of winding of flexible materials preferred.
• Familiarity with quality management systems or GFSI-benchmarked standards a plus.
• Strong organizational and coordination skills with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively across departments and with customers and suppliers.
• Ability to travel up to 15–30%.
• Proficient in Microsoft Office applications, with strong emphasis on Excel.
• Effective technical documentation and report-writing skills.
• Strong analytical, problem-solving, and critical-thinking skills.
• High attention to detail and ability to track issues through resolution.

Taghleef is a Drug Free Workplace - Must pass pre-employment drug screen and background check.

Taghleef offers a solid track record of growth and expansion in the food packaging industry as well as a competitive benefits package including paid time off, paid holidays, health/prescription, dental and vision insurance, both short and long-term disability coverage, basic life insurance, additional life insurance amounts available including spouse and dependent child coverage through payroll deductions, flexible spending accounts, company funded heath savings accounts, fitness reimbursement, tuition assistance and 401(k) with a company match.

Taghleef Industries, Inc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.