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Claim Associate Jobs in Raleigh, NC (NOW HIRING)

IFG Companies

Claim Assistant

Chapel Hill, NC · On-site

$50K - $52K/yr

Training in the new loss set up process by Claim Associate. * Assisting with gathering information and maintaining spreadsheets for special projects. * Providing backup and supporting other claim ...

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How much do claim associate jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for claim associate in Raleigh, NC is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.21 per hour, depending on experience, location, and employer.

What are Claim Associates?

Claim Associates are professionals who handle and process insurance claims for individuals or businesses. They review claim details, gather necessary documentation, and communicate with policyholders to verify information and determine coverage. Their goal is to ensure that claims are processed efficiently and accurately according to company policies and regulations. Claim Associates may also coordinate with other departments and provide customer service throughout the claims process.

What is meant by claims associate?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claimants, adjusters, and use claims management software to ensure accurate and timely resolution of claims.

What is the difference between Claim Associate vs Claims Adjuster?

AspectClaim AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, data entryField and office work, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, claims processing centersInsurance companies, third-party claims firms
Common Search & ComparisonOften compared for entry-level roles in claims processingMore experienced, investigative roles in claims handling

The main difference between a Claim Associate and a Claims Adjuster lies in their responsibilities and experience level. Claim Associates typically handle initial claims processing and customer service, while Claims Adjusters investigate and evaluate claims, often requiring more experience and licensing. Both roles are essential in the insurance industry, but they differ in scope and complexity.

What are the typical challenges a Claim Associate faces when handling multiple claims simultaneously?

Claim Associates often manage several claims at once, which requires strong organizational skills and attention to detail. One common challenge is prioritizing tasks to ensure timely processing while maintaining accuracy. Additionally, balancing communication with claimants, providers, and internal teams can be demanding, especially when resolving complex cases. Building effective time management strategies and leveraging claim management software can help Claim Associates meet deadlines and reduce errors.

Can I get a claims adjuster job with no experience?

Claim associates or claims adjusters typically require some knowledge of insurance policies and claims processing, but entry-level positions often do not require prior experience. Candidates may need to complete training or obtain relevant certifications, such as the Property and Casualty (P&C) license, to qualify for the role.

Which claim adjusters make the most money?

Senior claim adjusters, especially those with specialized expertise in complex or high-value claims such as property or commercial insurance, tend to earn the highest salaries. Adjusters with certifications like the Chartered Property Casualty Underwriter (CPCU) and extensive experience generally have higher earning potential.

What do claims associates do?

Claims associates review and process insurance claims by evaluating documentation, determining coverage, and calculating payouts. They communicate with clients, adjust claims as needed, and ensure claims are handled accurately and efficiently, often using specialized claims management software.

What are the key skills and qualifications needed to thrive as a Claim Associate, and why are they important?

To thrive as a Claim Associate, you need strong analytical abilities, attention to detail, and a foundational understanding of insurance policies, typically supported by a high school diploma or equivalent. Familiarity with claims management software, document processing systems, and sometimes basic Excel skills is often required. Excellent communication, problem-solving, and customer service skills help build trust and effectively resolve client issues. These skills ensure accurate claim processing, client satisfaction, and efficient workflow in a high-volume environment.
What are the most commonly searched types of Claim jobs in Raleigh, NC? The most popular types of Claim jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Claim Associate jobs? Cities near Raleigh, NC with the most Claim Associate job openings:
Claim Associate jobs near you
Infographic showing various Claim Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,561 per year, or $20.5 per hour.
Claim Assistant

Claim Assistant

International Financial Group LTD

Chapel Hill, NC • On-site

$50K - $52K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Draft
POSITION SUMMARY
The Claim Assistant ("CA") plays an important role in ensuring claims are handled in a timely and efficient manner, and policyholders are treated fairly and appropriately. The role of a CA is to assist in the claims process, which can include tasks such as data entry, document management, and customer service. This individual is responsible for providing support to and for claims department team members and managers. The CA may also be responsible for answering customer inquiries, maintaining records and databases, and providing updates on the status of claims.
POSITION RESPONSIBILITIES INCLUDING

  • Receiving and processing electronic letters.
  • Reviewing and handling of incoming and outgoing mail by identifying claim number and adjuster, routing and logging mail via internal claims system.
  • Answering phone calls and responding to routine inquiries, including handling retail agent, wholesale broker, policyholder or claimant calls on pending matters and providing updates and assistance as needed.
  • Maintaining the claims system vendors; including vendor payments, obtaining W-9 forms, data entry of claim information within established production and quality standards.
  • Assisting with requesting policies and underwriting files.
  • Communicating with underwriting regarding claim status, as needed.
  • Requesting files from archives (3rd party off site vendor) as needed.
  • Training in the new loss set up process by Claim Associate.
  • Assisting with gathering information and maintaining spreadsheets for special projects.
  • Providing backup and supporting other claim administrative staff and claim associates.
  • Other duties, as required.
KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent customer service skills.
  • Exhibit analytical skills.
  • Proficiency with Microsoft Excel, Word, and ability to learn internal claim system.
  • The ability to multitask, be accurate, and be detail oriented.
  • The ability to prioritize tasks, manage work, and work well under pressure while meeting deadlines.
  • The ability to work well independently and with other team members.
  • Excellent verbal and written communication skills.
EDUCATION, EXPERIENCE AND CERTIFICATIONS
  • Required: A bachelor's degree from an accredited U.S. college/university, with a major or coursework in insurance or related fields.
  • Required: Experience with office setting supporting a team administratively.
  • Preferred: U.S. Casualty insurance industry experience.
  • A plus: Bilingual in English and Spanish.
PHYSICAL DEMANDS
  • Position is hybrid and requires the ability and the willingness to work in an IFG Companies office at least three (3) days per week if residing within a one-hour commuting distance.
  • Physical demands are considered those of a climate-controlled office environment with minimal physical exertion.
  • Position requires prolonged sitting, extensive utilization of computers and interactions with others in person and via phone.
  • Position requires the ability and the willingness to travel when required to meet business needs.

SALARY AND BENEFITS
The salary range for this position is $50,000 to $52,000. Additionally, the position may be eligible to earn incentive compensation.
IFG Companies offers competitive compensation and benefits, currently including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, paid parental leave, vacation and other paid time off.
WHY IFG COMPANIES
Founded in 1985, IFG Companies is one of the oldest privately held insurance groups in the United States. It combines a specialty-carrier focus with long-term stability and thinking, while promoting a culture of underwriting rigor, collaboration, strategic thinking, superior technology and strong producer partnerships.
EQUAL OPPORTUNITY
IFG Companies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other protected characteristic under applicable law.
Rev. 071026

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