Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Claim handling responsibilities will ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Claim handling responsibilities will ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions. Key Responsibilities: Claim handling ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
Complete complex coverage analysis * Ensure all possible policyholder benefits are identified * Create additional sub-claims if needed * Complete an investigation of the facts regarding the claim to ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
Spearhead deep-dive analysis on complex warranty datasets to uncover root causes of product ... The Automotive Warranty Claim Data Lead is a critical role responsible for driving data informed ...
Spearhead deep-dive analysis on complex warranty datasets to uncover root causes of product ... The Automotive Warranty Claim Data Lead is a critical role responsible for driving data informed ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
The Claim Representative II investigates and administers both litigated and non-litigated PIP claims, exercising independent judgment in coverage analysis, compensability determinations, exposure ...
Claim Analyst information
See Michigan salary details
$12.78 - $15.73
14% of jobs
$17.50 is the 25th percentile. Wages below this are outliers.
$15.73 - $18.69
19% of jobs
The median wage is $20.63 / hr.
$18.69 - $21.64
26% of jobs
$21.64 - $24.59
9% of jobs
$26.13 is the 75th percentile. Wages above this are outliers.
$24.59 - $27.54
13% of jobs
$27.54 - $30.49
11% of jobs
$30.49 - $33.45
2% of jobs
$33.45 - $36.40
2% of jobs
$36.40 - $39.35
1% of jobs
$39.35 - $42.30
2% of jobs
$42.30 - $45.26
1% of jobs
$12
$23
$45
How much do claim analyst jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for claim analyst in Michigan is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.45 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a claim analyst?
To thrive as a Claim Analyst, you need strong analytical skills, attention to detail, and a background in finance, insurance, or a related field, often supported by a relevant degree or certificate. Familiarity with claims management software, data entry systems, and sometimes industry-specific regulations or certifications like AIC is typical. Strong communication, problem-solving abilities, and customer service skills help you resolve issues efficiently and build trust with clients. These competencies are crucial for ensuring accurate claim evaluations, minimizing errors, and providing excellent service in a fast-paced environment.
What is a claim analyst?
A claims analyst works for an insurance company, government agency, or medical billing department. As a claims analyst, your responsibilities include reviewing insurance claims filed by policyholders to ensure they are accurate and complete, that the individual understands their benefits, and that the policies cover the claims. Your duties include monitoring each claim throughout the process, determining reimbursement eligibility, negotiating payments to each party, and following up to ensure the parties make their payments. You then provide documentation and report the necessary information to each party. You are the primary contact for groups and members to answer questions and solve any issues. You may work in a variety of medical and insurance subsets in the claims industry, like dental or vision health, disability, and even construction.
How does a claim analyst typically collaborate with other departments during the claims review process?
Claim Analysts frequently work closely with teams such as underwriting, customer service, and legal to ensure accurate and timely resolution of claims. They often need to clarify policy details with underwriters, gather additional information from customer service representatives, and consult with legal advisors on complex or disputed cases. Effective communication and teamwork are essential, as these collaborations help ensure that claims are processed in compliance with company policies and regulatory requirements. This cross-functional interaction also provides valuable learning opportunities and can support career advancement within the insurance industry.
How much do claim analysts make in the US?
Claim analysts in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those with specialized skills can earn higher salaries and bonuses.
What does a claim analyst do?
A claim analyst reviews insurance claims to determine their validity and ensure accurate processing. They analyze documentation, assess coverage, and identify discrepancies, often using specialized software and industry knowledge to make informed decisions. Strong attention to detail and understanding of policy terms are essential for this role.
Is being a claim analyst hard?
Claim analysts review insurance claims to determine coverage and payout amounts, which requires attention to detail, analytical skills, and knowledge of insurance policies. The job can involve repetitive tasks and working under deadlines, but it generally depends on the complexity of claims and the individual's experience. Training and familiarity with claims processing software are also important factors in job difficulty.
More about Claim Analyst jobs
What are popular job titles related to Claim Analyst jobs in Michigan? For Claim Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Claim Analyst jobs in Michigan look for? The top searched job categories for Claim Analyst jobs in Michigan are:
What are popular job titles related to Claim Analyst jobs in MI? For Claim Analyst jobs in MI, the most frequently searched job titles are:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
AAA The Auto Club Group rating
7.5
Based on 282 frontline employees who took The Breakroom Quiz
217th of 304 rated insurance
Job description
Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description:
Location Details:
Hybrid - Fremont, Michigan
Position Schedule / Shift:
Monday-Friday 8am-5pm ET
Position Summary:
As an Auto Liability Michigan Claim Representative II, you will play a pivotal role in delivering exceptional claim outcomes while making a meaningful difference in customers' lives during challenging situations. In this dynamic and fast-paced role, you will investigate, evaluate, negotiate, and resolve automobile liability claims with confidence and expertise, ensuring compliance with Michigan insurance laws, company guidelines, and regulatory requirements. Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions.
Key Responsibilities:
Claim handling responsibilities will include the following:
Qualifications:
Required
Education (including minimum education and any licensing/certifications):
Advanced knowledge of:
Education:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
A APD Claim Representative II earns a competitive annual salary of $62,000-$69,000, along with the opportunity for an annual company bonus incentive.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
Job Posting Period:
This position is expected to remain posted through August 10, 2026; however, it may close at any time once a qualified candidate pool is identified.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Full time
Exempt/Non Exempt:
Salary
Job Description:
Location Details:
Hybrid - Fremont, Michigan
Position Schedule / Shift:
Monday-Friday 8am-5pm ET
Position Summary:
As an Auto Liability Michigan Claim Representative II, you will play a pivotal role in delivering exceptional claim outcomes while making a meaningful difference in customers' lives during challenging situations. In this dynamic and fast-paced role, you will investigate, evaluate, negotiate, and resolve automobile liability claims with confidence and expertise, ensuring compliance with Michigan insurance laws, company guidelines, and regulatory requirements. Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions.
Key Responsibilities:
Claim handling responsibilities will include the following:
- Reviewing assigned claims
- Contacting the insured and other affected parties
- Setting expectations for the remainder of the claim process
- Initiating documentation in the claim handling system
- Complete complex coverage analysis
- Ensure all possible policyholder benefits are identified
- Create additional sub-claims if needed
- Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
- Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
- Evaluate the financial value of the loss
- Approve payments for the appropriate parties accordingly
- Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
- Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system
- Utilize strong negotiating skills.
Qualifications:
Required
Education (including minimum education and any licensing/certifications):
- High school diploma or equivalent
- Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
- Florida State Adjuster license
- A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members
- Two years of experience or equivalent training in the following:
- negotiation of claim settlements
- securing and evaluating evidence
- preparing manual and electronic estimates
- subrogation claims-identifying recovery opportunities
- resolving coverage questions
- taking statements
- establishing clear evaluation and resolution plans for claims
Advanced knowledge of:
- Fair Trade Practices Act as it relates to claims
- subrogation procedures and processes
- intercompany arbitration
- handling simple litigation
- Negligence Law
- No-Fault Law & No-Fault Reform
- collision repair techniques
- handle claims to the line Claim Handling Standards
- follow and apply ACG Claim policies, procedures and guidelines
- work within assigned ACG Claim systems including basic PC software
- perform basic claim file review and investigations
- demonstrate effective communication skills (verbal and written)
- demonstrate customer service skills by building and maintaining relationships with insured/claimants while exhibiting understanding of their problems and responding to questions and concerns
- analyze and solve problems while demonstrating sound decision-making skills
- prioritize claim related functions
- process time sensitive data and information from multiple sources
- manage time, organize and plan workload and responsibilities
- safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
- research analyze and interpret subrogation laws in various states
- travel outside of assigned territory which may involve overnight stay
- relocate, work evenings or weekend
Education:
- Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
- Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, associate in management or equivalent
- CPCU coursework or designation
- I-Car ProLevel training
- CCC training
- XACT ware Training
- This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
A APD Claim Representative II earns a competitive annual salary of $62,000-$69,000, along with the opportunity for an annual company bonus incentive.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan to support long-term financial goals.
- 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
- Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
- Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
- Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
- Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
- Paid holidays:
- Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedules
- Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules.
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
Job Posting Period:
This position is expected to remain posted through August 10, 2026; however, it may close at any time once a qualified candidate pool is identified.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
What AAA The Auto Club Group employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About American Automobile Association
Sourced by ZipRecruiter
The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.
Industry
Non-profits
Company size
10,000+ Employees
Headquarters location
Heathrow, FL, US
Year founded
1902