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Cityfheps Jobs (NOW HIRING)

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Director Social Services

New York, NY · On-site

$73K - $77K/yr

Provides guidance and direction to the Housing Coordinators ensuring that General Population Supportive Housing Applications, HRA2010e's, CityFHEPS, SOTA, and other housing packages avenues are being ...

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Director of Social Services

Corona, NY

$100K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate with additional CityFHEPS applicants placed through the housing lottery who may not have a set-aside preference but will need guidance and supportive services as they transition into ...

Cherokee Federal

Housing Specialist

Manhattan, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Strong working knowledge of CityFHEPS, FHEPS, Section 8, and SOTA voucher programs * Knowledge of landlord-tenant law and fair housing regulations. * Proficiency with NYC housing systems such as ...

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Director of Social Services

Corona, NY · On-site

$100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate with additional CityFHEPS applicants placed through the housing lottery who may not have a set-aside preference but will need guidance and supportive services as they transition into ...

SafeHorizon

Housing Navigator - Streetwork Project

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Housing Navigator is to assist households in receipt of a housing vouchers (primarily Section 8 and CityFHEPS, although occasionally other housing vouchers such as HASA) through the ...

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Compliance Manager (Temporary)

Corona, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working knowledge of HPD Section 8, NYCHA, and CityFHEPS subsidy programs required. * Ability to train staff on annual recertifications and regulatory workflows. * Demonstrated ability to meet strict ...

The Educational Alliance Inc.

Housing Specialist

Manhattan, NY · On-site

$25.64/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Advocates on participants' behalf to obtain and/or maintain housing subsidies (CityFHEPS, Section 8, HASA, etc). Administrative/Documentation * Present housing assessment tool to be utilized for ...

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Cityfheps information

What is CityFHEPS?

CityFHEPS is a rental assistance program in New York City designed to help individuals and families who are experiencing homelessness or at risk of becoming homeless. The program provides eligible participants with vouchers that can be used to help pay for housing in the private rental market. CityFHEPS aims to make stable housing more accessible and prevent homelessness by covering a portion of rent based on household income and family size. The program is administered by the NYC Department of Social Services and partners with landlords to increase housing options for those in need.

What are some common challenges faced by CityFHEPS case managers when assisting clients with housing placements?

CityFHEPS case managers often encounter challenges such as navigating complex housing eligibility requirements, working with clients who have limited documentation, and finding appropriate landlords willing to accept rental assistance. Additionally, coordinating between clients, landlords, and city agencies can require strong communication and organizational skills. Adapting to policy updates and managing a high caseload are also typical aspects of the role. Success in this position relies on persistence, empathy, and a thorough understanding of local housing resources.

What are the key skills and qualifications needed to thrive as a CityFHEPS case manager, and why are they important?

To thrive as a CityFHEPS Case Manager, you need a background in social work, human services, or a related field, often with a bachelor's degree and experience in housing assistance programs. Familiarity with case management software, housing databases, and compliance documentation systems is typically required. Strong interpersonal skills, cultural sensitivity, and problem-solving abilities help build trust with clients and effectively coordinate services. These skills are crucial for connecting vulnerable populations to stable housing and supporting them through complex processes.

What is the difference between Cityfheps vs Home Health Aide?

AspectCityfhepsHome Health Aide
CredentialsNone required, but background checks and training are commonCertified Nursing Assistant (CNA) certification often required
Work EnvironmentPublic housing assistance programs, community outreachPrivate homes, healthcare facilities, patient care settings
Employer & IndustryGovernment agencies, housing authoritiesHome healthcare agencies, hospitals, private families
Search & Comparison IntentUnderstanding public housing support rolesProviding personal care and health assistance at home

Cityfheps and Home Health Aide roles differ mainly in their work environment and required credentials. Cityfheps focuses on public housing assistance within government programs, while Home Health Aides provide direct personal care in healthcare settings, often requiring certification. Both roles serve important community needs but operate in distinct sectors.

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What cities are hiring for Cityfheps jobs?

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What job categories do people searching Cityfheps jobs look for?

The top searched job categories for Cityfheps jobs are:

Cityfheps jobs near you
Infographic showing various Cityfheps job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, and 16% Remote job distribution.

Social Services Director

Cherokee Federal

Manhattan, NY • On-site

Full-time

Posted 25 days ago

Job description


Director of Social Services ( Temporary )
SUMMARY
The Director of Social Services (DSS) provides executive leadership and full accountability for all social services, case management, housing services, resident engagement, and program compliance within a 24-hour New York City Department of Homeless Services (DHS) shelter. The DSS also oversees the delivery of trauma informed, culturally responsive, resident centered services while ensuring full compliance with NYC Department of Homeless Services (DHS), Human Resources Administration (HRA), New York State Office of Temporary and Disability Assistance (OTDA), and Cherokee Federal policies and procedures. The DSS serves as the senior leader for the Social Services Department and is responsible for supervising Community Associate Supervisors (Case Management Supervisors), Housing Specialists, Recreational Specialists, Case Managers, and other assigned staff. The Director develops high performing teams, establishes systems of accountability, monitors program performance, ensures documentation quality, and drives measurable resident outcomes through housing placement, independent living planning, and successful exits from shelter.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
Leadership
  • Provide strategic leadership, direction, and accountability for all social service operations within the shelter.
  • Supervise Community Associate Supervisors, Housing Specialists, Recreational Specialists, Case Managers, and assigned social service personnel.
  • Conduct regular supervision, coaching, performance evaluations, corrective action, professional development planning, and succession planning.
  • Establish a culture of accountability, collaboration, professionalism, continuous improvement, and resident centered service delivery.
  • Build and maintain strong interdisciplinary partnerships with Operations, Security, Facilities, Administration, and external providers.

Program Management
  • Oversee all case management functions including intake, psychosocial assessments, Independent Living Plans (ILPs), progress notes, referrals, case conferences, housing planning, discharge planning, and aftercare.
  • Ensure all residents receive timely and comprehensive services in accordance with DHS standards and contractual requirements.
  • Ensure residents are actively engaged in service planning and housing readiness activities.
  • Monitor staff caseload distribution and workload management to ensure quality service delivery.

Performance Management
Develop, monitor, and improve departmental performance through routine analysis of key performance indicators including:
  • Independent Living Plan (ILP) completion rates
  • Timeliness of psychosocial assessments
  • Progress note compliance
  • Housing placements/Housing package submission quality/ Housing package return rates
  • CARES documentation compliance/ HOME system compliance
  • HRA housing subsidy outcomes/ HRA supportive housing referrals
  • CAPS/CAPCAP documentation
  • Client engagement
  • Length of stay/ Recidivism
  • Resident exits/Audit findings
  • Staff productivity

Develop corrective action plans whenever performance indicators fall below DHS or Cherokee expectations.
Housing Services
  • Oversee all housing placement initiatives and permanent housing strategies.
  • Supervise Housing Specialists and monitor housing productivity.
  • Ensure all housing packages are complete, accurate, and submitted timely.
  • Monitor CityFHEPS, supportive housing, NYCHA, HPD, SOTA (where applicable), and other housing subsidy applications.
  • Build collaborative relationships with brokers, landlords, supportive housing providers, HRA, HPD, and community partners to maximize housing opportunities.

Documentation and Quality Assurance
  • Ensure all documentation meets DHS, HRA, OTDA, and agency standards.
  • Conduct routine chart audits.
  • Review ILPs, psychosocial assessments, progress notes, referrals, housing packages, CARES documentation, and case records.
  • Develop quality improvement initiatives based on audit findings.
  • Monitor documentation timeliness and accuracy through ongoing quality assurance reviews.

The DSS is accountable for achieving and sustaining DHS performance standards related to documentation quality, housing outcomes, subsidy approvals, audit readiness, and resident engagement.
Community Partnerships
Develop and maintain collaborative relationships with:
  • Department of Homeless Services (DHS)/Human Resources Administration (HRA)/Administration for Children's Services (ACS)/ Department of Education (DOE)/Office of Mental Health (OMH)
  • OASAS
  • Hospitals
  • Behavioral Health Providers
  • Immigration Legal Services
  • Community Based Organizations/ Community Partners
  • Workforce Development Programs
  • Housing Providers
  • Faith Based Organizations

Incident Management/Follow-up
  • Ensure all social service related incidents are documented and managed in accordance with DHS Incident Management Guidelines.
  • Coordinate incident follow up with the DHS Serious Incident Unit (SIU).
  • Ensure required documentation, investigations, resident follow up, and corrective actions are completed timely.
  • Participate in interdisciplinary incident reviews and quality improvement initiatives.

Staff Development
  • Mentor emerging leaders within the department.
  • Develop training plans to improve documentation quality, housing outcomes, resident engagement, and regulatory compliance.
  • Ensure staff receive ongoing training in trauma informed care, motivational interviewing, crisis intervention, housing systems, documentation standards, and DHS policy updates.

Meetings
Lead or participate in:
  • Case Conferences, Housing Meetings, Clinical Supervision (where applicable), Leadership Meetings, DHS Meetings, Interdisciplinary Meetings, Resident Case Reviews, Quality Assurance Meetings, and Community Provider Meeting.

The Director of Social Services is expected to participate in the shelter leadership on call rotation and provide after hours consultation, incident response, operational decision making, and emergency support as assigned. Other duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY
Directly supervises:
  • Community Associate Supervisor (Case Management Supervisor)
  • Housing Specialist(s)
  • Recreational Specialist(s)
  • Case Managers (where applicable)
  • Interns and Volunteers (where applicable)

Responsible for recruitment, onboarding, scheduling oversight, supervision, coaching, employee development, performance evaluation, corrective action, and recommendations regarding separation in collaboration with Human Resources and the Site Director.
EDUCATION AND EXPERIENCE
  • Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, Sociology, or related field required.
  • Master's degree in Social Work (MSW) or related Human Services field strongly preferred.
  • Minimum five (5) years of progressively responsible experience in homeless services, emergency shelter, supportive housing, residential services, or human services.
  • Minimum three (3) years of supervisory or management experience overseeing social service professionals.
  • Demonstrated experience working within the NYC Department of Homeless Services shelter system.
  • Demonstrated experience with HRA housing subsidy programs and supportive housing.
  • Experience supervising multidisciplinary teams.
  • Experience with quality assurance, chart auditing, regulatory compliance, and performance improvement initiatives preferred.

KNOWLEDGE, SKILLS AND ABILITIES
  • Extensive knowledge of NYC DHS shelter operations.
  • Strong knowledge of HRA housing subsidy programs, supportive housing, and permanent housing placement strategies.
  • Working knowledge of OTDA regulations.
  • Strong understanding of Independent Living Plans, psychosocial assessments, housing planning, and case management best practices.
  • Advanced working knowledge of CARES, HOME, CAPS/CAPCAP, and related shelter management systems.
  • Strong understanding of trauma informed care, crisis intervention, motivational interviewing, and strengths-based case management.
  • Exceptional leadership, coaching, accountability, and performance management skills.
  • Ability to analyze performance data, identify trends, implement corrective action plans, and achieve measurable outcomes.
  • Excellent written, verbal, and presentation skills.
  • Strong organizational and project management abilities.
  • Ability to prioritize multiple competing responsibilities within a fast paced 24-hour shelter environment.
  • Proficiency with Microsoft Office Suite and shelter management systems.
  • Bilingual English/Spanish preferred.
  • CPR/First Aid certification, Mandated Reporter training, Naloxone certification, and other required certifications must be obtained within program-established timelines.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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