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City Roots Hospitality Group Jobs (NOW HIRING)

Rapport

HOSPITALITY EXPERIENCE MANAGER

San Francisco, CA · On-site

$85K - $95K/yr

Salary: $85000 - $95000 / year Rapport is a specialized division of FLIK Hospitality Group focused ... City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance ...

Rapport

Hospitality Aide

Manhattan, NY · On-site

$20 - $24/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and ... City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance ...

Rapport

Hospitality Aide

Manhattan, NY · On-site

$20 - $24/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and ... City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance ...

Schulte

Host (PT) - Graduate Iowa City

Iowa City, IA · On-site

$12.75 - $17.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Host to join our Graduate by Hilton Iowa City team! SHG is an organization whose success is rooted in its service culture. Our mission ...

Gecko Hospitality

Restaurant GM - Growing Company!!

Athens, GA · On-site

$52K - $71K/yr

Supportive culture with strong operational systems This Athens, GA location is part of a larger hospitality group that has deep roots in the Atlanta area and a strong presence throughout Georgia. We ...

Eatn Park Hospitality Group

Barista/Cashier

Lexington, VA · On-site

$13.50 - $15.50/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Receiver

Moon Township, PA · On-site

$15.25 - $19.25/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Baker

Huntingdon, PA

$10 - $13/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Barista/Cashier

Latrobe, PA · On-site

$13.50 - $15.50/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Barista/Cashier

Collegeville, PA

$15 - $17.25/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Barista/Cashier

Loretto, PA · On-site

$13.25 - $15.25/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Barista/Cashier

Westlake, OH · On-site

$14.50 - $16.50/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Dishwasher

Valparaiso, IN · On-site

$11 - $14.25/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Baker

Grove City, PA · On-site

$11.50 - $15/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

Eatn Park Hospitality Group

Baker

Moon Township, PA · On-site

$12.50 - $16.25/hr

At Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one ... We are a family-owned and operated company with deep roots that inspire our future. Our enduring ...

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How much do city roots hospitality group jobs pay per month?

As of Jul 23, 2026, the average monthly pay for city roots hospitality group in the United States is $11,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $8,541.67 and $14,416.67 per month, depending on experience, location, and employer.
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Infographic showing various City Roots Hospitality Group job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $137,676 per year, or $66.2 per hour.
HOSPITALITY EXPERIENCE MANAGER

HOSPITALITY EXPERIENCE MANAGER

Rapport

San Francisco, CA • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Salary: $85000 - $95000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Rapport is a specialized division of FLIK Hospitality Group, delivering elevated guest and employee experiences across premium environments. Unlike recruitment agencies, Rapport employs its ambassadors directly offering long-term careers, comprehensive benefits, and meaningful development opportunities.

We invest in every ambassador from day one with a warm welcome, tailored training, and continuous development. As part of a global hospitality community, Rapport ambassadors collaborate across cultures, share best practices, and build careers that extend far beyond a single location.

Position Overview

The Hospitality Experience Manager is responsible for leading and elevating the end-to-end guest experience across United Club and United Polaris Lounges within a major airport environment. This role ensures seamless, world-class service delivery for United's premium travelers while inspiring on-site teams to consistently deliver Rapport’s Platinum Service standards. Coverage may extend to multiple lounges located within the same airport.

Key Responsibilities:

  • Own and champion the overall guest experience across United Club and Polaris Lounges
  • Oversee guest services and service recovery Partner with culinary, operations, and airport stakeholders
  • Lead lounge activations and premium service moments
  • Conduct quality audits and ensure brand compliance
  • Track and act on guest satisfaction metrics

Qualifications & Experience:

  • 5+ years of hospitality leadership experience
  • Ability to remain on your feet for extended periods and frequent movement including walking between locations throughout the workday
  • Airport lounge, airline, or premium hospitality experience preferred
  • Excellent communication and problem-solving skills
  • Proficiency with Microsoft Office and hospitality systems

Hours of Work & Shift Expectations:

  • Full time role scheduled based on operational needs of United Club and United Polaris Lounges
  • Flexibility to work early mornings, evenings, weekends and holidays
  • Schedules may vary due to flight volumes, lounge capacity and special events
  • Presence expected during peak travel periods
  • Fully onsite role

Why Join Rapport?

At Rapport, your role is more than hospitality—it’s a career journey. Ambassadors receive personalized development, competitive compensation, comprehensive benefits, and opportunities for growth within FLIK Hospitality Group and Compass Group’s global network.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

  • Medical 
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1535288

Rapport a specialized division of FLIK Hospitality Group