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Citi Card Jobs (NOW HIRING)

Citigroup, Inc.

Debit Card Product Specialist

New York, NY · On-site

$129K - $194K/yr

This includes card distribution flow from how customers can order a card, to the card carrier ... Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k) ...

Citigroup, Inc.

Citi Commerce, Product Lead

New York, NY · On-site

$138K - $182K/yr

Citi is evolving its current commerce offerings and branching into new avenues of growth by ... Experience with card linked offers or loyalty product capabilities * Background at a publisher ...

Citi

Fraud Specialist

Jacksonville, FL · Hybrid

$20.05/hr

Contact card members to verify charges and recent activity to identify any potential fraud * Ensure ... Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k) ...

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How much do citi card jobs pay per year?

As of Jun 11, 2026, the average yearly pay for citi card in the United States is $108,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $150,000.00 per year, depending on experience, location, and employer.

Does Citi have work from home?

Citi offers remote work options for certain roles, including positions in customer service, finance, and technology. Availability of work-from-home arrangements depends on the specific job, department, and location, and may require relevant skills and equipment. Candidates should review individual job postings for remote work opportunities and requirements.

What are some common challenges faced by Citi Card customer service representatives, and how are they supported in overcoming them?

Citi Card customer service representatives often handle a high volume of inquiries, ranging from account questions to complex dispute resolutions. A common challenge is managing difficult customer interactions while maintaining accuracy and compliance with financial regulations. To support representatives, Citi provides comprehensive training, ongoing coaching, and access to knowledge bases and escalation pathways. Additionally, team leads and supervisors are available to assist with particularly complex or sensitive cases, fostering a collaborative environment where team members can learn and grow.

Is it hard to get hired at Citi?

Getting hired at Citi can be competitive, as the company seeks candidates with relevant skills, experience, and a strong understanding of financial services. The hiring process often involves multiple interviews, assessments, and background checks, especially for roles in banking, finance, and customer service.

What is the Citi $5000 bonus?

The Citi $5000 bonus typically refers to a promotional offer for new credit card applicants, such as the Citi Premier or Citi Prestige cards, where they can earn a $5,000 bonus after meeting specific spending requirements within a set period. This bonus is often part of the card's sign-up incentive and requires qualifying for the card and completing the necessary transactions. It is not related to employment or job roles at Citi.

Is Citi laying off employees in 2026?

There is no publicly available information indicating that Citi Card or Citi as a whole plans widespread layoffs in 2026. Employment decisions are typically based on company performance and economic conditions, and such plans are usually announced internally or through official channels if they occur.

What are the key skills and qualifications needed to thrive as a Citi Card Customer Service Representative, and why are they important?

To thrive as a Citi Card Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and Citi's internal systems is typically required. Patience, active listening, and a customer-oriented mindset help representatives build trust and resolve issues efficiently. These skills are crucial for delivering a positive customer experience, resolving inquiries, and maintaining Citi's reputation for service excellence.

What is a Citi Card and what benefits does it offer?

A Citi Card refers to a credit card issued by Citibank, one of the largest financial institutions in the world. Citi offers a range of credit cards designed for various needs, such as cash back, travel rewards, balance transfers, and building credit. Benefits of Citi Cards often include reward points or cash back on purchases, introductory 0% APR offers, purchase protection, and exclusive access to events. Cardholders may also enjoy perks like no annual fees, fraud protection, and global acceptance. The specific benefits depend on the particular Citi Card product selected.
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Infographic showing various Citi Card job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $108,398 per year, or $52.1 per hour.
Debit Card Product Specialist

Debit Card Product Specialist

Citigroup, Inc.

New York, NY • On-site

$129K - $194K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

The Product Specialist is responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The position is part of the US Wealth Payments Team, specifically in the Debit Card team that is responsible for all facets of Citibank's debit cards. This includes how a Citibank customer can request a card, the card package sent to the customer, the design of the card, activation of the card, and the use of the card at merchants.
Responsibilities:
  • The role's primary focus will be on the debit card delivery journey. This includes card distribution flow from how customers can order a card, to the card carrier information, how they then activate the debit card.
  • The Individual will work closely with digital development teams, vendor management, and the customer experience teams. In working with the customer experience team the individual will look for opportunities to identify customer pain points in the card ordering journey. The individual will help to map out the changes by putting together a roadmap that groups like pain points together that address the customer experience gaps.
  • The individual will present the status of the card delivery roadmap to senior management from time to time.
  • The individual will also be responsible for managing the debit card pin delivery experience. This includes managing our third party vendor Total Systems including validating and submitting the monthly invoice for Pin delivery, and working with the vendor in the event there are issues with pin delivery.
  • The individual can also be called upon to manage debit card related projects and or issues outside the scope of card delivery.

Qualifications:
  • 3-5 years of relevant experience
  • Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Demonstrated problem-solving and decision-making skills
  • Demonstrated analytical and influencing skills
  • Consistently demonstrates clear and concise written and verbal communication

Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

Job Family Group:
Product Management and Development
Job Family:
Product Management
Time Type:
Full time
Primary Location:
New York New York United States
Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
May 11, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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