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Citi Card Jobs (NOW HIRING)

Citigroup, Inc.

Technical Product Owner

Irving, TX · On-site

$125K - $188K/yr

... Card capabilities is preferred. Ability to translate high-level business features into detailed ... Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k) ...

Setpoint

$90K - $125K/yr

... credit card - is a network of credit relationships. Setpoint provides critical operational ... Citi and Wells Fargo, alongside Andreessen Horowitz, NextView Ventures, Floating Point, Henry ...

Setpoint

$90K - $125K/yr

... credit card - is a network of credit relationships. Setpoint provides critical operational ... Citi and Wells Fargo, alongside Andreessen Horowitz, NextView Ventures, Floating Point, Henry ...

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Citi Card information

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$47.5K

$108.4K

$184K

How much do citi card jobs pay per year?

As of Jun 13, 2026, the average yearly pay for citi card in the United States is $108,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $150,000.00 per year, depending on experience, location, and employer.

Does Citi have work from home?

Citi offers remote work options for certain roles, including positions in customer service, finance, and technology. Availability of work-from-home arrangements depends on the specific job, department, and location, and may require relevant skills and equipment. Candidates should review individual job postings for remote work opportunities and requirements.

What are some common challenges faced by Citi Card customer service representatives, and how are they supported in overcoming them?

Citi Card customer service representatives often handle a high volume of inquiries, ranging from account questions to complex dispute resolutions. A common challenge is managing difficult customer interactions while maintaining accuracy and compliance with financial regulations. To support representatives, Citi provides comprehensive training, ongoing coaching, and access to knowledge bases and escalation pathways. Additionally, team leads and supervisors are available to assist with particularly complex or sensitive cases, fostering a collaborative environment where team members can learn and grow.

Is it hard to get hired at Citi?

Getting hired at Citi can be competitive, as the company seeks candidates with relevant skills, experience, and a strong understanding of financial services. The hiring process often involves multiple interviews, assessments, and background checks, especially for roles in banking, finance, and customer service.

What is the Citi $5000 bonus?

The Citi $5000 bonus typically refers to a promotional offer for new credit card applicants, such as the Citi Premier or Citi Prestige cards, where they can earn a $5,000 bonus after meeting specific spending requirements within a set period. This bonus is often part of the card's sign-up incentive and requires qualifying for the card and completing the necessary transactions. It is not related to employment or job roles at Citi.

Is Citi laying off employees in 2026?

There is no publicly available information indicating that Citi Card or Citi as a whole plans widespread layoffs in 2026. Employment decisions are typically based on company performance and economic conditions, and such plans are usually announced internally or through official channels if they occur.

What are the key skills and qualifications needed to thrive as a Citi Card Customer Service Representative, and why are they important?

To thrive as a Citi Card Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and Citi's internal systems is typically required. Patience, active listening, and a customer-oriented mindset help representatives build trust and resolve issues efficiently. These skills are crucial for delivering a positive customer experience, resolving inquiries, and maintaining Citi's reputation for service excellence.

What is a Citi Card and what benefits does it offer?

A Citi Card refers to a credit card issued by Citibank, one of the largest financial institutions in the world. Citi offers a range of credit cards designed for various needs, such as cash back, travel rewards, balance transfers, and building credit. Benefits of Citi Cards often include reward points or cash back on purchases, introductory 0% APR offers, purchase protection, and exclusive access to events. Cardholders may also enjoy perks like no annual fees, fraud protection, and global acceptance. The specific benefits depend on the particular Citi Card product selected.
More about Citi Card jobs
What cities are hiring for Citi Card jobs? Cities with the most Citi Card job openings:
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Citi Card jobs near you
Infographic showing various Citi Card job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $108,398 per year, or $52.1 per hour.
VP, Spend Engagement Analytics Lead (Hybrid)

VP, Spend Engagement Analytics Lead (Hybrid)

Citigroup, Inc.

Wilmington, DE • On-site

$125K - $188K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

The role is part of Spend and Benefits ECM Analytics team within the larger US Personal Banking Analytics organization. The candidate will lead the Spend Engagement program analytics to grow and improve Citi cards customer engagement on card products.
The candidate will focus on the development of comprehensive strategy recommendations based on multiple factors with an in-depth understanding of customer behavior (analytically derived); sound financial impact forecasting and thorough understanding of competitive landscape. Excellent communication skills are required to influence on large scale programs and effectively partner with a diverse group of stakeholders including senior leadership.
Key Responsibilities:
  • Lead analytics for Spend Engagement programs to grow Citi cards customer engagement with new & relevant product offers using advanced modelling and analytical techniques.
  • Develop analytically derived omni-channel targeting, offer, and communication strategies to drive long-term profitable customer engagement and expansion opportunities.
  • Partner with Modeling team to drive modeling roadmap for the program. Lead modeling and strategy approval across all the governance forums
  • Own campaigns targeting and design to optimize profitability and manage the process to build financial forecasts supporting all Spend Engagement campaigns,
  • Oversee the monthly FYF and annual Plan forecasting by coordinating with marketing partners and lead the analytics decision management framework to drive investment decisioning.
  • End to end project management for developing strategy, building consensus with functional and senior stakeholders and implementing recommendations
  • Be accountable for audit and control requirements

Qualifications:
Education and Experience:
  • Bachelor's degree in a quantitative discipline is required (i.e., Engineering, Economics, Statistics, Mathematics, and Operations Research). Graduate degree preferred.
  • 6-10 years of experience in business/marketing analytics and campaign measurement
  • Technical skills: SAS, Python, Hadoop, Hive

Domain Skills
  • Experience in financial services/credit cards required
  • Prior experience in building and implementing Customer engagement strategy is highly desirable

Analytical Skills
  • Strong logical reasoning ability
  • Demonstrated excellent ability to translate business questions into analytical framework to generate meaningful insights
  • Excellent analytical, technical and/or statistical skills with proven ability to translate large volumes of data using SAS, SQL or Python/R
  • Experience in usage of different analytical techniques, like segmentation, predictive modeling, time series forecasting, hypothesis testing, optimization etc.
  • Established competency in working with data from multiple sources

Soft Skills
  • Intellectually curious, consistently seeking and developing new opportunities
  • Adept at building relationships and collaborate with people across all levels and cross functional teams
  • Effective organizational skills and ability to simultaneously manage multiple projects
  • Strong written and verbal communication/presentation skills
  • Comfortable on working with ambiguity and open-ended questions

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Decision Management
Job Family:
Business Analysis
Time Type:
Full time
Primary Location:
Wilmington Delaware United States
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Sep 23, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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