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Cisco Support Engineer Jobs (NOW HIRING)

2T Consulting

Network Support Engineer

West Allis, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... The ideal candidate should have strong hands-on expertise in Cisco networking technologies ...

2T Consulting

Network Support Engineer

Milwaukee, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... The ideal candidate should have strong hands-on expertise in Cisco networking technologies ...

2T Consulting

Network Support Engineer

Butler, WI

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... The ideal candidate should have strong hands-on expertise in Cisco networking technologies ...

2T Consulting

Network Support Engineer

Cudahy, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... The ideal candidate should have strong hands-on expertise in Cisco networking technologies ...

2T Consulting

Network Support Engineer

Franklin, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... The ideal candidate should have strong hands-on expertise in Cisco networking technologies ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

cp87

Infrastructure Support Engineer

Charlotte, NC · On-site

$105K - $137K/yr

Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the ... Supports Cisco solutions including ISE, ThousandEyes, and Cisco Spaces, enabling network access ...

Symmetrio

Cloud Support Engineer

The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders ... Working knowledge of Cisco ASA firewalls; familiarity with Fortinet and Palo Alto environments a ...

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Cisco Support Engineer information

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How much do cisco support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for cisco support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Cisco Support Engineer?

Cisco Support Engineers are technical professionals who provide assistance and troubleshooting for Cisco networking equipment and solutions. They help organizations maintain, configure, and resolve issues with routers, switches, firewalls, and other Cisco products. Their responsibilities often include diagnosing network problems, implementing solutions, and offering technical guidance to ensure optimal network performance. These engineers may work directly for Cisco or as part of a third-party support team, and typically possess certifications like CCNA or CCNP.

What are the key skills and qualifications needed to thrive as a Cisco Support Engineer?

To thrive as a Cisco Support Engineer, you need strong networking fundamentals, troubleshooting skills, and a relevant degree or Cisco certification such as CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network monitoring tools, and ticketing systems is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting clients and collaborating with technical teams. These competencies are vital to ensure swift resolution of network issues, maintain system reliability, and deliver outstanding customer support.

What are some common challenges Cisco Support Engineers face when troubleshooting complex network issues?

Cisco Support Engineers often encounter challenges such as diagnosing problems across intricate network architectures, handling urgent outages, and communicating technical concepts to clients with varying levels of expertise. They must quickly identify root causes, sometimes with limited information, while coordinating with other teams like network administrators or software engineers. Staying current with rapidly evolving Cisco technologies and balancing multiple support tickets simultaneously are also typical aspects of the role.

What is the difference between Cisco Support Engineer vs Network Support Technician?

AspectCisco Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco-specific certificationsCCNA, CompTIA Network+
Work EnvironmentData centers, enterprise networks, customer sitesOffice, on-site, or remote troubleshooting
ResponsibilitiesConfiguring, troubleshooting Cisco devices, supporting network issuesMonitoring, basic troubleshooting, assisting with network setup

The Cisco Support Engineer typically has advanced Cisco certifications and handles complex network configurations and troubleshooting. In contrast, the Network Support Technician focuses on basic network support and maintenance. Both roles are essential in maintaining network infrastructure, but the Cisco Support Engineer generally requires more specialized knowledge and certifications.

More about Cisco Support Engineer jobs

What states have the most Cisco Support Engineer jobs?

States with the most job openings for Cisco Support Engineer jobs include:

What are popular job titles related to Cisco Support Engineer jobs?

For Cisco Support Engineer jobs, the most frequently searched job titles are:

Cisco Support Engineer jobs near you
Infographic showing various Cisco Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Network Support Engineer

West Allis, WI • On-site

2T Consulting
IT Services • 51 - 200 employees
Learn more about 2T Consultingexternal

Full-time

Posted 28 days ago

Key responsibilities

  • Provide onsite support, installation, configuration, troubleshooting, and maintenance of enterprise network infrastructure.

  • Manage and support Cisco routers, switches, SD-WAN environments, and firewalls, including policy updates and troubleshooting.

  • Coordinate with stakeholders, monitor network performance, and perform network upgrades, patching, and documentation activities.

Job description

We are looking for an experienced Network Support Engineer to provide onsite support, deployment, administration, and maintenance of enterprise network infrastructure. The ideal candidate should have strong hands-on expertise in Cisco networking technologies, including routing, switching, SD-WAN, and network security solutions. The candidate will act as the Single Point of Contact (SPOC) and SME for network operations, ensuring network availability, performance, and security across enterprise environments.

Key Responsibilities
  • Provide onsite support for enterprise network infrastructure, including installation, configuration, troubleshooting, and maintenance.
  • Install, configure, and manage Cisco routers and switches.
  • Act as the SME and primary point of contact for network operations and network security activities.
  • Collaborate with the customer network engineering team to design and implement enterprise network strategies.
  • Identify business improvement opportunities and support project delivery in coordination with customer stakeholders.
  • Monitor network performance and resolve incidents, service requests, and operational issues within SLA.
  • Manage LAN environments (Data Center & Branch Offices), including switch configuration changes, code upgrades, and troubleshooting.
  • Manage WAN infrastructure, including routers, ISP connectivity, QoS implementation, configuration changes, and troubleshooting.
  • Administer firewall environments by performing policy updates, NAT configuration, access rule management, routing changes, and application access troubleshooting.
  • Support load balancers through configuration updates, code upgrades, certificate renewals, application deployments, and issue resolution.
  • Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality troubleshooting, and vendor coordination.
  • Coordinate with ISPs and hardware vendors for incident management and escalations.
  • Deploy, support, and troubleshoot Cisco SD-WAN environments.
  • Manage Cisco Firepower Threat Defense (FTD) firewalls and implement network security best practices.
  • Support Cisco Identity Services Engine (ISE) for network access control and policy enforcement (preferred).
  • Coordinate with remote teams, vendors, and business stakeholders during incident resolution and project implementation.
  • Perform network upgrades, patching, planned maintenance, and hardware replacement activities.
  • Maintain network documentation, topology diagrams, and configuration backups.
  • Ensure compliance with organizational security policies and operational standards.
  • Support firewall hardware replacement and configuration migration activities.
  • Follow ITIL processes, including Incident, Problem, Change, and Service Request Management, and participate in CAB meetings.
Required Skills & Qualifications
  • 10+ years of experience supporting enterprise network infrastructure.
  • Strong hands-on experience with Cisco Routing (OSPF, EIGRP, BGP).
  • Expertise in Cisco Switching technologies.
  • Experience with Cisco SD-WAN deployment and support.
  • Hands-on experience with Cisco Firepower Threat Defense (FTD).
  • Strong understanding of Firewall Policies, NAT, ACLs, VPNs, and Network Security.
  • Experience managing LAN/WAN environments across Data Centers and Branch Offices.
  • Knowledge of Cisco ISE is preferred.
  • Familiarity with Load Balancers and Telecom/VoIP support is an added advantage.
  • Experience working with ITIL processes and enterprise production support environments.
  • Excellent troubleshooting, communication, and stakeholder management skills.

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