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Cisco Support Engineer Jobs (NOW HIRING)

Lightedge

Support Engineer

Des Moines, IA

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Apply Early

Lightedge

Support Engineer

Des Moines, IA · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Lightedge

Support Engineer

Austin, TX

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Apply Early

Lightedge

Support Engineer

Austin, TX

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Lightedge

Support Engineer

Lenexa, KS

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

Apply Early

Lightedge

Support Engineer

Des Moines, IA · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Strong experience with Cisco routers and switches * Basic understanding of Linux/Unix and Windows ...

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All JobsCisco Support Engineer Jobs

Cisco Support Engineer information

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$16

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How much do cisco support engineer jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for cisco support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are Cisco Support Engineers?

Cisco Support Engineers are technical professionals who provide assistance and troubleshooting for Cisco networking equipment and solutions. They help organizations maintain, configure, and resolve issues with routers, switches, firewalls, and other Cisco products. Their responsibilities often include diagnosing network problems, implementing solutions, and offering technical guidance to ensure optimal network performance. These engineers may work directly for Cisco or as part of a third-party support team, and typically possess certifications like CCNA or CCNP.

What are the key skills and qualifications needed to thrive as a Cisco Support Engineer, and why are they important?

To thrive as a Cisco Support Engineer, you need strong networking fundamentals, troubleshooting skills, and a relevant degree or Cisco certification such as CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network monitoring tools, and ticketing systems is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting clients and collaborating with technical teams. These competencies are vital to ensure swift resolution of network issues, maintain system reliability, and deliver outstanding customer support.

What are some common challenges Cisco Support Engineers face when troubleshooting complex network issues?

Cisco Support Engineers often encounter challenges such as diagnosing problems across intricate network architectures, handling urgent outages, and communicating technical concepts to clients with varying levels of expertise. They must quickly identify root causes, sometimes with limited information, while coordinating with other teams like network administrators or software engineers. Staying current with rapidly evolving Cisco technologies and balancing multiple support tickets simultaneously are also typical aspects of the role.

What is the difference between Cisco Support Engineer vs Network Support Technician?

AspectCisco Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco-specific certificationsCCNA, CompTIA Network+
Work EnvironmentData centers, enterprise networks, customer sitesOffice, on-site, or remote troubleshooting
ResponsibilitiesConfiguring, troubleshooting Cisco devices, supporting network issuesMonitoring, basic troubleshooting, assisting with network setup

The Cisco Support Engineer typically has advanced Cisco certifications and handles complex network configurations and troubleshooting. In contrast, the Network Support Technician focuses on basic network support and maintenance. Both roles are essential in maintaining network infrastructure, but the Cisco Support Engineer generally requires more specialized knowledge and certifications.

More about Cisco Support Engineer jobs
What states have the most Cisco Support Engineer jobs? States with the most job openings for Cisco Support Engineer jobs include:
What job categories do people searching Cisco Support Engineer jobs look for? The top searched job categories for Cisco Support Engineer jobs are:
Cisco Support Engineer jobs near you
Infographic showing various Cisco Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 95% Full Time, and 3% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Support Engineer

Support Engineer

Lightedge

Des Moines, IA

Full-time

Posted 7 days ago

Be an early applicant

Job description

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence. 
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! 
Responsibilities
  • Act as a technical leader within the Operations Support team 
  • Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs 
  • Support Premier level customers following designated procedures and priorities 
  • Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery 
  • Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis 
  • Engage with Operations Leaders to improve operational processes, driving efficiency and productivity 
  • Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials 
  • Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs 
  • Participate in knowledge-sharing activities 
  • Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects 
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services 
  • Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work 
  • Maintain continued education and certifications
  • Work in ServiceNow to support internal and external customers
Requirements
  • Exceptional written and verbal communication skills 
  • Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly 
  • Able to maintain a professional demeanor under stress 
  • Demonstrated willingness to learn and adapt to changes in technology, tools, and processes 
  • Possess an analytical and problem-solving mindset 
  • 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment 
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience 
  • Strong experience with Cisco routers and switches 
  • Basic understanding of Linux/Unix and Windows operating systems 
  • Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have 
  • Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA) 
  • Extensive experience in managing Private Cloud virtualization environments, particularly VMware 
  • Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp) 
  • Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto) 
  • Possess an intermediate understanding of networking principles 
  • Proficiency in interpreting network diagrams and layouts 
  • Cisco certifications preferred but not required; CCNP, CCIP, CCIE 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.