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Cisco Support Engineer Jobs (NOW HIRING)

Collabera

Cisco Support Engineer

Atlanta, GA

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve VoIP Applications for and Consumer Voice Over IP platforms. Qualifications Roles & Responsibilities:

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineers duties are to provide responsive support onsite and remotely, to ... Other Skills Technical certifications from Microsoft/Cisco are recommended. Other technical ...

cp87

Infrastructure Support Engineer

Charlotte, NC

$105K - $137K/yr

Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the ... Supports Cisco solutions including ISE, ThousandEyes, and Cisco Spaces, enabling network access ...

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Cisco Support Engineer information

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How much do cisco support engineer jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for cisco support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are Cisco Support Engineers?

Cisco Support Engineers are technical professionals who provide assistance and troubleshooting for Cisco networking equipment and solutions. They help organizations maintain, configure, and resolve issues with routers, switches, firewalls, and other Cisco products. Their responsibilities often include diagnosing network problems, implementing solutions, and offering technical guidance to ensure optimal network performance. These engineers may work directly for Cisco or as part of a third-party support team, and typically possess certifications like CCNA or CCNP.

What are the key skills and qualifications needed to thrive as a Cisco Support Engineer, and why are they important?

To thrive as a Cisco Support Engineer, you need strong networking fundamentals, troubleshooting skills, and a relevant degree or Cisco certification such as CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network monitoring tools, and ticketing systems is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting clients and collaborating with technical teams. These competencies are vital to ensure swift resolution of network issues, maintain system reliability, and deliver outstanding customer support.

What are some common challenges Cisco Support Engineers face when troubleshooting complex network issues?

Cisco Support Engineers often encounter challenges such as diagnosing problems across intricate network architectures, handling urgent outages, and communicating technical concepts to clients with varying levels of expertise. They must quickly identify root causes, sometimes with limited information, while coordinating with other teams like network administrators or software engineers. Staying current with rapidly evolving Cisco technologies and balancing multiple support tickets simultaneously are also typical aspects of the role.

What is the difference between Cisco Support Engineer vs Network Support Technician?

AspectCisco Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco-specific certificationsCCNA, CompTIA Network+
Work EnvironmentData centers, enterprise networks, customer sitesOffice, on-site, or remote troubleshooting
ResponsibilitiesConfiguring, troubleshooting Cisco devices, supporting network issuesMonitoring, basic troubleshooting, assisting with network setup

The Cisco Support Engineer typically has advanced Cisco certifications and handles complex network configurations and troubleshooting. In contrast, the Network Support Technician focuses on basic network support and maintenance. Both roles are essential in maintaining network infrastructure, but the Cisco Support Engineer generally requires more specialized knowledge and certifications.

More about Cisco Support Engineer jobs
What states have the most Cisco Support Engineer jobs? States with the most job openings for Cisco Support Engineer jobs include:
What job categories do people searching Cisco Support Engineer jobs look for? The top searched job categories for Cisco Support Engineer jobs are:
Cisco Support Engineer jobs near you
Infographic showing various Cisco Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 95% Full Time, and 3% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Cisco Support Engineer

Cisco Support Engineer

Collabera

Atlanta, GA

Contractor

Posted 6 days ago

Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description

Job Title: CISCO Support Engineer

Duration: 3 Years

Work Location: Atlanta GA 30308

Job Description:

Troubleshoot and resolve VoIP Applications for and Consumer Voice Over IP platforms. 


Qualifications

Roles & Responsibilities: 

Perform and coordinate trouble resolution for Consumer Voice Over IP platforms. 

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups. 

Will be responsible for performing Operational Readiness Testing (ORT) on routers, load balancers, and Session Border Controllers within multiple VOIP platforms. 

Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.

Identify and troubleshoot VoIP service impacting troubles. 

Experience in UNITY, Call manager Unity, voice CUCM, Cisco Unified Call Manager.

key: jobs in Atlanta, telecom jobs, wireless jobs, cisco, call manager, network administrator, network support, network analyst, voip services.

Additional Information

If you want to apply for this position or know more about this position, please contact:

Aditika Sithta
973-606-3235

Apply