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Churn Operator Jobs (NOW HIRING)

Nexcess

Senior Data Scientist

Atlanta, GA

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA · On-site

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Point Broadband

Senior Manager, Loyalty Operations

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined ... The Manager, Retention & Churn Operations is responsible for leading customer retention strategies ...

Rhythm Energy

Product Manager - Customer Data

... churn/retention analysis, and value modeling * Ensure data initiatives translate into measurable ... Comfort operating in fast-paced, ambiguous environments where you'll need to define structure and ...

Ammega

Coating I

Beacon, NY

$23.82/hr

As a Coating I operator, you will be responsible for proficiency in Spreading or Churn Room Operations within our Coated Fabrics department. You will report to the Production Supervisor and be part ...

Ammega

Coating I

Beacon, NY · On-site

$23.82/hr

As a Coating I operator, you will be responsible for proficiency in Spreading or Churn Room Operations within our Coated Fabrics department. You will report to the Production Supervisor and be part ...

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How much do churn operator jobs pay per hour?

As of May 31, 2026, the average hourly pay for churn operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Churn Operator, and why are they important?

To thrive as a Churn Operator, you need a solid understanding of dairy or food processing, attention to detail, and experience with industrial mixing or churning equipment, often supported by a high school diploma or relevant vocational training. Familiarity with automated control systems, quality control procedures, and safety regulations is typically required. Strong teamwork, problem-solving abilities, and effective communication distinguish top performers in this role. These skills ensure the consistent production of high-quality products while maintaining safety and efficiency in manufacturing environments.

What are some common challenges faced by Churn Operators in a production environment?

Churn Operators often encounter challenges such as maintaining consistent product quality and ensuring equipment is operating efficiently throughout their shift. They must frequently monitor temperatures, mixing times, and ingredient proportions to meet strict production standards. Additionally, Churn Operators need to quickly address mechanical issues or unexpected ingredient shortages to minimize downtime. Working collaboratively with quality assurance teams and maintenance staff is essential to keep the production line running smoothly.

What are Churn Operators?

Churn Operators are professionals responsible for overseeing the process of separating cream from milk and converting it into butter or other dairy products, typically using mechanical churns. They monitor equipment, ensure quality standards are met, and may also be involved in cleaning and maintaining machinery. This role requires attention to detail, knowledge of dairy processing, and adherence to food safety protocols. Churn Operators are often employed in dairy processing plants or creameries.

What is the difference between Churn Operator vs Customer Service Representative?

AspectChurn OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require experience in customer retentionHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, customer retention teams, telecom or subscription servicesCall centers, retail, service industries, various customer-facing settings
Industry UsagePrimarily in telecom, subscription services, and SaaS companiesAcross multiple industries including retail, telecom, banking, and hospitality

The main difference is that a Churn Operator focuses specifically on reducing customer churn through retention strategies, while a Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills, but Churn Operators are more specialized in retention tactics within customer-focused industries.

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What job categories do people searching Churn Operator jobs look for? The top searched job categories for Churn Operator jobs are:
Churn Operator jobs near you
Infographic showing various Churn Operator job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 56% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.
Manager 3, Software Engineering (Fintech Risk)

Manager 3, Software Engineering (Fintech Risk)

Intuit

Mountain View, CA

Full-time

Posted 3 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

64th of 184 rated software companies

Job description

Intuit is a global technology platform that helps customers and communities overcome their most important financial challenges. Serving over 90 million customers worldwide, we deliver trusted, innovative solutions that power prosperity.

We are seeking a Risk Engineering Manager (M3) to lead the Fintech Risk Platform organization, responsible for defining and executing the company's end-to-end risk technology strategy. This leader will operate at the intersection of engineering, product, and risk leadership to directly influence the company's most critical risk KPIs, including fraud loss rate, risk-related customer churn, approval rates, and overall portfolio health.

This role goes beyond platform ownership, it requires enterprise-level thinking, driving cross-functional alignment, and partnering closely with senior Risk Policy, Product, Finance, and Compliance leaders to ensure that risk decisions optimize both protection and growth. You will lead a multi layered organization of managers and engineers, shaping the long-term architecture, investment strategy, and operating model for risk systems at global scale.


Responsibilities

Enterprise Risk Strategy & Vision

  • Define and own the enterprise risk platform strategy, aligning technology investments with business goals around loss reduction, customer experience, and revenue growth.

  • Partner directly with Risk leadership to co-own and improve north-star KPIs, including:

    • Fraud and credit loss rate

    • Risk-induced churn and customer friction

    • Approval rates and risk-adjusted growth

  • Translate business and risk strategies into multi-year platform, data, and decisioning roadmaps.

  • Drive a holistic risk architecture vision spanning fraud, identity, payments risk, credit risk, and compliance domains.

Execution Excellence & Business Impact

  • Ensure consistent, high-quality execution across a portfolio of risk initiatives, balancing speed, scalability, and regulatory rigor.

  • Establish operating mechanisms to inspect and improve KPI performance, using data-driven approaches to continuously optimize decisioning systems.

  • Lead large-scale, cross-functional programs that directly impact P&L, customer trust, and regulatory outcomes.

  • Drive end-to-end accountability from strategy through delivery, ensuring measurable business outcomes.

Organizational Leadership & Scaling

  • Lead and develop a multi-layered engineering organization, including M2 managers and senior technical leaders.

  • Build a high-performing leadership bench, with strong succession planning and talent development.

  • Foster a culture of ownership, accountability, and business-centric thinking, where teams are deeply connected to risk outcomes-not just system delivery.

  • Align organizational structure and investments to evolving risk priorities and growth opportunities.

Platform & Technology Leadership

  • Guide the evolution of real-time risk decisioning platforms that operate at massive scale with high availability and low latency.

  • Drive adoption of AI/ML-driven risk capabilities, including model lifecycle management, explainability, and feedback loops tied to business KPIs.

  • Champion modern, modular, and extensible architectures that enable rapid experimentation and iteration on risk strategies.

  • Oversee data platform strategy for risk, ensuring high-quality, timely, and compliant data flows across systems.

Cross-Functional & Executive Partnership

  • Act as a trusted technical and strategic advisor to senior executives across Risk, Product, Finance, Compliance, and Legal.

  • Influence company-wide decisions on risk posture, customer experience trade-offs, and investment prioritization.

  • Partner with Finance and Risk teams to forecast, monitor, and optimize loss and churn metrics.

  • Represent the organization in executive reviews, regulatory discussions, and external partnerships.

Operational Excellence & Governance

  • Establish strong governance around risk platform reliability, security, and compliance.

  • Drive operational rigor, including KPI reviews, incident management, and continuous improvement loops.

  • Ensure systems meet global regulatory requirements while maintaining agility and innovation.


Qualifications

Required

  • 15+ years of software engineering experience with 8+ years leading senior leaders and multi-layered organizations.

  • Proven track record of owning and delivering large-scale risk, fraud, payments, or financial platforms.

  • Demonstrated experience influencing business KPIs such as loss rate, approval rate, or customer churn.

  • Strong experience driving enterprise-wide strategy and execution across multiple teams and domains.

  • Deep expertise in distributed systems, cloud-native architectures, and real-time decisioning systems.

  • Exceptional ability to partner with executive stakeholders and translate between technical and business domains.

Preferred

  • Experience owning or directly influencing risk P&L, fraud loss budgets, or portfolio performance.

  • Background in AI/ML-driven risk systems, including model governance and explainability.

  • Experience operating in highly regulated financial environments.

  • MBA or advanced degree in Computer Science, Engineering, or related field.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Bay Area California $ 244,000- 330,000



Employment Type: Full-Time

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