ZipRecruiter

Log In

1

Churn Operator Jobs (NOW HIRING)

Triman Industries Inc

Sr. Financial Analyst

Yonkers, NY · On-site

$85K - $100K/yr

Develops and maintains complex financial models related to the companywide budget and forecast process in the areas of sales, churn, operating expenses, operations, corporate expenses, and capital ...

Elm Street Technology

Director of Customer Success

... churn and improving retention metrics * Experience managing multiple products or product lines * Demonstrated ability to lead product migrations or major customer transitions * Comfortable operating ...

GoTo Foods

VP, Owned & Operated Channels

Atlanta, GA · On-site

The VP, Owned & Operated Channels will build and lead the CRM and direct marketing engine across ... churn-prevention triggers, and personalized cadences. This role exists to build customer journeys.

Ping Identity

OR · On-site

$137K - $209K/yr

... churn mitigation, multi-year renewal strategy, price uplift strategy, and sales-attach motions. * Drive forecast rigor and operating cadence, ensuring accurate pipeline inspection, risk ...

Nexcess

Senior Data Scientist

Atlanta, GA

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA · On-site

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

next page

Showing results 1-20

All JobsChurn Operator Jobs

Churn Operator information

See salary details

$12

$20

$29

How much do churn operator jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for churn operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are Churn Operators?

Churn Operators are professionals responsible for overseeing the process of separating cream from milk and converting it into butter or other dairy products, typically using mechanical churns. They monitor equipment, ensure quality standards are met, and may also be involved in cleaning and maintaining machinery. This role requires attention to detail, knowledge of dairy processing, and adherence to food safety protocols. Churn Operators are often employed in dairy processing plants or creameries.

What are the key skills and qualifications needed to thrive as a Churn Operator, and why are they important?

To thrive as a Churn Operator, you need a solid understanding of dairy or food processing, attention to detail, and experience with industrial mixing or churning equipment, often supported by a high school diploma or relevant vocational training. Familiarity with automated control systems, quality control procedures, and safety regulations is typically required. Strong teamwork, problem-solving abilities, and effective communication distinguish top performers in this role. These skills ensure the consistent production of high-quality products while maintaining safety and efficiency in manufacturing environments.

What are some common challenges faced by Churn Operators in a production environment?

Churn Operators often encounter challenges such as maintaining consistent product quality and ensuring equipment is operating efficiently throughout their shift. They must frequently monitor temperatures, mixing times, and ingredient proportions to meet strict production standards. Additionally, Churn Operators need to quickly address mechanical issues or unexpected ingredient shortages to minimize downtime. Working collaboratively with quality assurance teams and maintenance staff is essential to keep the production line running smoothly.

What is the difference between Churn Operator vs Customer Service Representative?

AspectChurn OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require experience in customer retentionHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, customer retention teams, telecom or subscription servicesCall centers, retail, service industries, various customer-facing settings
Industry UsagePrimarily in telecom, subscription services, and SaaS companiesAcross multiple industries including retail, telecom, banking, and hospitality

The main difference is that a Churn Operator focuses specifically on reducing customer churn through retention strategies, while a Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills, but Churn Operators are more specialized in retention tactics within customer-focused industries.

More about Churn Operator jobs
What job categories do people searching Churn Operator jobs look for? The top searched job categories for Churn Operator jobs are:
Churn Operator jobs near you
Infographic showing various Churn Operator job openings in the United States as of June 2026, with employment types broken down into 1% Full Time, 95% Part Time, 2% Contract, and 2% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Senior Manager - Base Management

TALKTALK TELECOM GROUP PLC

Circle, MT • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Main Responsibilities
We are seeking a dynamic and data driven Senior Manager to lead initiatives aimed at improving customer loyalty and reducing churn of our customer base. In this role, you will focus on understanding why customers leave, identifying at-risk segments, and designing solutions that increase engagement, satisfaction, and long-term value. You'll collaborate closely with cross functional teams including commercial, marketing and data science to understand user behaviour, identify friction points and create impactful experiences to increase retention.

Base Strategy and Roadmap

  • Define TalkTalk's base management strategy and roadmap, aligned to Talk Talk's business objectives and priorities

  • Ensure base strategy supports longterm brand trust and customer satisfaction, not shortterm churn deflection only

  • Identify and deliver opportunities to increase ARPU, tenure, and lifetime value across broadband, voice, TV, and valueadded services

Base Strategy Delivery and Governance

  • Facilitate the planning and implementation of retention, loyalty, crosssell and upsell initiatives supported by datadriven insights

  • Translate commercial strategy into executable plans focused on churn reduction, customer lifecycle optimisation, migrations, retention propositions and outofcontract management

  • Ensure Base management activities deliver measurable benefits (retention uplift, ARPU growth, reduced operational cost, improved NPS/CSAT)

  • Ensure the team is working on the most impactful projects, identifying and mitigating any risks to delivery and resolving prioritisation conflicts

  • Provide structure, governance, and crossfunctional coordination across Commercial, Trading, Marketing, Operations, Finance, Technology and Customer functions

Cross Functional Leadership

  • Drive cross-functional collaboration and alignment across multiple teams and stakeholders

  • Work with crossfunctional squads involving Communications, Marketing, Product, Data, Technology, Finance and Operations to deliver base management initiatives

  • Ensure Base Management activity is fully aligned to commercial, trading, product, regulatory and customerexperience priorities

  • Provide clear, concise updates to stakeholders, simplifying complex programmes and customerimpact issues for decisionmaking

  • Work closely with base squad to build best practice processes, ensuring feature requirements and documentation result in clarity of everyone involved

Performance Review and Benefits Tracking

  • Lead the business impact assessment for base activities to quantify churn reduction impact and margin improvement benefits

  • Lead postinitiative evaluations, identifying lessons learned and codifying best practice into future base management strategies

  • Partner with Data and Reporting teams to ensure accurate and timely performance tracking on churn, CLV, retention, and value creation

Agile Ways of Working Leadership

  • Lead Base Squad sprint planning, scoping, reporting and documentation

  • Facilitate all Base Squad Agile ceremonies, e.g. Daily Stand up, Sprint Planning, Sprint Review and Sprint Retros, etc.

  • Coordinate squad effort and drive squad performance to ensure successful delivery of sprint outcomes

  • Drive continuous improvement of squad ways of working and squad efficiency to maximise squad performance

Knowledge, Skills & Experience

Essential Experience:

  • Significant experience in Base Management, CRM, Retention, Loyalty or Commercial within telecoms, utilities, or subscriptionbased businesses.

  • Proven track record of driving commercial value from an existing customer base.

  • Strong understanding of consumer telecoms pricing, propositions, and competitive landscape.

  • Strong commercial expertiseacross telecoms products and propositions, with hands-on ownership of performance, commercial planning and in-life optimisation

  • Strong analytical capability, including segmentation, cohort analysis, lifecycle marketing and datadriven decisionmaking

  • Experience operating in a matrix organisation with strong influencing skills and crossfunctional leadership

  • Commercial acumen with KPI ownership and value delivery experience

  • Agile squad operating model and experience

  • Skilled in facilitating agile ceremonies and stakeholder engagement sessions

  • Governance and senior stakeholder management experience

  • Regulatory and compliance awareness relevant to telecoms

Skills & Competencies

  • Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions

  • Skilled in interpreting and synthesising data from various sources to uncover insights and trends

  • Excellent communication and presentation skills, with confidence presenting at senior levels

  • Strong stakeholder management skills, with the ability to influence and align cross-functional teams

  • Ability to balance strategic thinking with tactical execution and attention to detail

  • Ability to manage multiple concurrent projects and deliver against tight timelines

  • Customerobsessed and focused on creating simple, transparent customer experiences

  • Collaborative, resilient, adaptable, and comfortable operating at pace

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We're committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA - we're all 100% human, and we've created a culture where you can truly be yourself.

We're not your traditional 9-5. We're a dynamic, flexible workplace, and we're excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both - let's make it work.

What We Offer

  • Flexible hybrid working - with a minimum of 50% office presence to support teamwork and connection

  • Collaborative office spaces designed for creative thinking and innovation

  • Generous holiday package - 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

  • Private healthcare for all employees

  • Competitive pension scheme and performance-related bonus opportunities

  • Free broadband for all employees

  • Life event gifts - celebrating milestones like marriages and births

  • Inclusive employee networks - open to all, supporting peer connection and thought-provoking conversations

  • Salary sacrifice scheme - save on dental, gym, and more

  • Big retail and leisure discounts

  • 3 paid volunteering days a year - because making a difference matters to us too

Apply