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Churn Operator Jobs (NOW HIRING)

HighLevel

Director, Customer Retention

Own and run a revenue-retention operating model with clear KPIs tied to gross retention, save rate, activation milestones, and churn attribution * Own and improve the metrics that matter, including:

Replo

Customer Success (0 > 1 Leader)

San Francisco, CA · On-site

$150K - $200K/yr

Risk detection & churn prevention * Establish and own key metrics (activation rate, churn ... Is comfortable operating without playbooks * Can work directly with founders and push for change ...

Triman Industries Inc

Sr. Financial Analyst

Yonkers, NY · On-site

$85K - $100K/yr

Develops and maintains complex financial models related to the companywide budget and forecast process in the areas of sales, churn, operating expenses, operations, corporate expenses, and capital ...

GoTo Foods

VP, Owned & Operated Channels

Atlanta, GA · On-site

The VP, Owned & Operated Channels will build and lead the CRM and direct marketing engine across ... churn-prevention triggers, and personalized cadences. This role exists to build customer journeys.

Elm Street Technology

Director of Customer Success

... churn and improving retention metrics * Experience managing multiple products or product lines * Demonstrated ability to lead product migrations or major customer transitions * Comfortable operating ...

Nexcess

Senior Data Scientist

Atlanta, GA · On-site

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA · On-site

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA · On-site

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

Nexcess

Senior Data Scientist

Atlanta, GA · On-site

You'll build and operationalize LTV and churn models, develop marketing attribution approaches, and ... Establish operating rhythms (WBR/QBR) and set standards for dashboard design, documentation, and ...

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How much do churn operator jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for churn operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Churn Operator, and why are they important?

To thrive as a Churn Operator, you need a solid understanding of dairy or food processing, attention to detail, and experience with industrial mixing or churning equipment, often supported by a high school diploma or relevant vocational training. Familiarity with automated control systems, quality control procedures, and safety regulations is typically required. Strong teamwork, problem-solving abilities, and effective communication distinguish top performers in this role. These skills ensure the consistent production of high-quality products while maintaining safety and efficiency in manufacturing environments.

What are some common challenges faced by Churn Operators in a production environment?

Churn Operators often encounter challenges such as maintaining consistent product quality and ensuring equipment is operating efficiently throughout their shift. They must frequently monitor temperatures, mixing times, and ingredient proportions to meet strict production standards. Additionally, Churn Operators need to quickly address mechanical issues or unexpected ingredient shortages to minimize downtime. Working collaboratively with quality assurance teams and maintenance staff is essential to keep the production line running smoothly.

What are Churn Operators?

Churn Operators are professionals responsible for overseeing the process of separating cream from milk and converting it into butter or other dairy products, typically using mechanical churns. They monitor equipment, ensure quality standards are met, and may also be involved in cleaning and maintaining machinery. This role requires attention to detail, knowledge of dairy processing, and adherence to food safety protocols. Churn Operators are often employed in dairy processing plants or creameries.

What is the difference between Churn Operator vs Customer Service Representative?

AspectChurn OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require experience in customer retentionHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, customer retention teams, telecom or subscription servicesCall centers, retail, service industries, various customer-facing settings
Industry UsagePrimarily in telecom, subscription services, and SaaS companiesAcross multiple industries including retail, telecom, banking, and hospitality

The main difference is that a Churn Operator focuses specifically on reducing customer churn through retention strategies, while a Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills, but Churn Operators are more specialized in retention tactics within customer-focused industries.

More about Churn Operator jobs
What job categories do people searching Churn Operator jobs look for? The top searched job categories for Churn Operator jobs are:
Churn Operator jobs near you
Infographic showing various Churn Operator job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 56% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.
Senior Manager, Customer Delivery (ERP Platform)

Senior Manager, Customer Delivery (ERP Platform)

Advantive

Tampa, FL • On-site

Full-time

Posted 6 days ago

Job description

The Senior Manager, ERP Platform is the integrated operational leader for the ERP portfolio directly owning execution and managing a team of 14 individuals across Development, QA, Support (Tier 2-3), and Professional Services within the ERP domain.
The ideal candidate is a strong operational leader who can align technical execution with customer outcomes and business priorities. This role is accountable for portfolio performance metrics that directly impact retention, with a clear mandate to reduce churn drivers and deliver predictable, high-quality execution across the ERP portfolio.
This position offers the opportunity to lead at scale, requiring sound judgment, a data-driven approach, and the ability to remove cross-functional obstacles in a fast-moving software environment.
Responsibilities
  • Own operational performance of the ERP portfolio in service of GRR outcomes, including measurable improvements in customer experience, portfolio stability, and churn risk reduction.
  • Directly own prioritization and execution across Development, QA, Support (Tier 2-3), and Professional Services within the ERP domain pod.
  • Establish and manage pod-level KPIs tied to portfolio health and retention impact, including:
    • Delivery predictability/velocity
    • SLA adherence and customer-impacting aging
    • Backlog health (defect and enhancement)
    • Escalation volume and trend reduction
    • Customer satisfaction / sentiment signals
    • Recurring defect rate and time-to-remediation
    • Services on-time delivery, utilization, and margin hygiene
  • Drive prioritization decisions based on customer impact, churn risk, and portfolio health, ensuring the highest-risk work is surfaced and executed with urgency.
  • Improve average resolution time and reduce escalation trends by enforcing clear Tier 2-3 operating mechanisms and escalation management.
  • Implement structured root cause analysis and prevention mechanisms to reduce recurring defects and customer-impacting incidents.
  • Drive predictable delivery using Agile/flow-based practices with transparent planning, execution, and release discipline.
  • Ensure Professional Services engagements deliver on time and within scope while improving predictability, utilization, and alignment to product capabilities.
  • Create durable feedback loops across Support, PS, and Development to eliminate churn drivers and improve product quality.
  • Lead weekly pod operating reviews with clear action ownership, risk tracking, and KPI visibility.
  • Partner with Customer Success and Account teams to proactively mitigate churn risk, stabilize at-risk accounts, and translate customer pain into execution priorities.
  • Drive continuous operational improvement across ERP delivery functions, removing bottlenecks and increasing throughput without compromising quality.

Skills & Requirements
Qualifications and Experience
  • 10+ years leading cross-functional teams in enterprise software environments, preferably ERP or complex enterprise applications.
  • Demonstrated success owning delivery execution across Engineering (Development/QA), Support (Tier 2-3), and Professional Services with measurable outcomes.
  • Demonstrated track record improving operational metrics that influence customer satisfaction and retention.
  • Strong understanding of Agile, Kanban, or flow-based delivery models.
  • Experience improving escalation management and reducing recurring defects.
  • Bachelor's degree in Business, Technology, Computer Science, or related discipline required.
  • Willingness to travel up to 30%

Location: Tampa, FL
This role supports a hybrid work model with an expectation of two in-office days per week at our Tampa office. In-office requirements are subject to change.

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