... operating in places without reliable connectivity. The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US This ...
... operating in places without reliable connectivity. The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US This ...
... predictive churn modeling, and automation tools to measure customer behavior, refine marketing levers, and scale what works across owned & operated channels - Ensure customer obsession across ...
... predictive churn modeling, and automation tools to measure customer behavior, refine marketing levers, and scale what works across owned & operated channels - Ensure customer obsession across ...
... predictive churn modeling, and automation tools to measure customer behavior, refine marketing levers, and scale what works across owned & operated channels - Ensure customer obsession across ...
... predictive churn modeling, and automation tools to measure customer behavior, refine marketing levers, and scale what works across owned & operated channels - Ensure customer obsession across ...
... predictive churn modeling, and automation tools to measure customer behavior, refine marketing levers, and scale what works across owned & operated channels - Ensure customer obsession across ...
... predictive churn modeling, and automation tools to measure customer behavior, refine marketing levers, and scale what works across owned & operated channels - Ensure customer obsession across ...
Create durable feedback loops across Support, PS, and Development to eliminate churn drivers and improve product quality. * Lead weekly pod operating reviews with clear action ownership, risk ...
Create durable feedback loops across Support, PS, and Development to eliminate churn drivers and improve product quality. * Lead weekly pod operating reviews with clear action ownership, risk ...
Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003
Redding, CA · On-site
$17.10/hr
... operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison ... Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003 The Clerk Helper is an excellent ...
Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003
Redding, CA · On-site
$17.10/hr
... operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison ... Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003 The Clerk Helper is an excellent ...
... operating in places without reliable connectivity. The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US. This ...
... operating in places without reliable connectivity. The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US. This ...
Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003
Redding, CA · On-site
$17.10/hr
... operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison ... Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003 The Clerk Helper is an excellent ...
Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003
Redding, CA · On-site
$17.10/hr
... operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison ... Clerk Helper - 1330 Churn Creek Road, Redding, CA 96003 The Clerk Helper is an excellent ...
Remote - Senior Manager, Lifecycle Marketing (Retention Focus)
$110K - $135K/yr
... operator : someone who takes fragmented systems, imposes structure, and drives measurable outcomes. You will own everything post-enrollment-from onboarding through churn prevention, winback, and ...
Remote - Senior Manager, Lifecycle Marketing (Retention Focus)
$110K - $135K/yr
... operator : someone who takes fragmented systems, imposes structure, and drives measurable outcomes. You will own everything post-enrollment-from onboarding through churn prevention, winback, and ...
Customer Retention Program Director
Richardson, TX · On-site +1
$121K - $206K/yr
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
Customer Retention Program Director
Richardson, TX · On-site +1
$121K - $206K/yr
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
Customer Retention Program Director
Richardson, TX · On-site
$121K - $206K/yr
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
Customer Retention Program Director
Richardson, TX · On-site
$121K - $206K/yr
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
... churn tracking and forecasting, and executive-level insights that inform company-wide decision making. This leader will architect scalable systems, analytics, and operating cadences that proactively ...
Vice President, Customer Success & Experience
Trevose, PA · On-site
$250K/yr
Proven success reducing churn and driving adoption in a recurring revenue model (SaaS, membership, or similar). * Strong operator who can build scalable processes and lead teams. * Data-driven ...
Vice President, Customer Success & Experience
Trevose, PA · On-site
$250K/yr
Proven success reducing churn and driving adoption in a recurring revenue model (SaaS, membership, or similar). * Strong operator who can build scalable processes and lead teams. * Data-driven ...
This is a role for an operator -- not an advisor -- who has repeatedly built and scaled world-class ... Diligence the customer base during underwriting -- cohort retention, logo concentration, churn ...
Quick apply
This is a role for an operator -- not an advisor -- who has repeatedly built and scaled world-class ... Diligence the customer base during underwriting -- cohort retention, logo concentration, churn ...
Create durable feedback loops across Support, PS, and Development to eliminate churn drivers and improve product quality. * Lead weekly pod operating reviews with clear action ownership, risk ...
Create durable feedback loops across Support, PS, and Development to eliminate churn drivers and improve product quality. * Lead weekly pod operating reviews with clear action ownership, risk ...
... the operating model depends on. • Own the formal I2R→C2M feedback loop-ensuring customer health signals, adoption gaps, and churn drivers translate into C2M roadmap inputs through the LPM ...
... the operating model depends on. • Own the formal I2R→C2M feedback loop-ensuring customer health signals, adoption gaps, and churn drivers translate into C2M roadmap inputs through the LPM ...
Director, Implement To Renew
SC · On-site
... the operating model depends on. Own the formal I2RC2M feedback loop-ensuring customer health signals, adoption gaps, and churn drivers translate into C2M roadmap inputs through the LPM governance ...
Director, Implement To Renew
SC · On-site
... the operating model depends on. Own the formal I2RC2M feedback loop-ensuring customer health signals, adoption gaps, and churn drivers translate into C2M roadmap inputs through the LPM governance ...
Operating Director, Customer Success
Manhattan, NY · On-site
$140K - $180K/yr
This is a role for an operator - not an advisor - who has repeatedly built and scaled world-class ... Diligence the customer base during underwriting - cohort retention, logo concentration, churn ...
Operating Director, Customer Success
Manhattan, NY · On-site
$140K - $180K/yr
This is a role for an operator - not an advisor - who has repeatedly built and scaled world-class ... Diligence the customer base during underwriting - cohort retention, logo concentration, churn ...
AI-Native Operating System • Run a retention function where AI is embedded in everything: predictive churn modelling, LTV forecasting, personalised content generation at scale, dynamic offer ...
AI-Native Operating System • Run a retention function where AI is embedded in everything: predictive churn modelling, LTV forecasting, personalised content generation at scale, dynamic offer ...
Churn Operator information
See salary details
$12.26 - $13.85
3% of jobs
$13.85 - $15.45
4% of jobs
$16.91 is the 25th percentile. Wages below this are outliers.
$15.45 - $17.05
19% of jobs
$17.05 - $18.64
22% of jobs
The median wage is $18.74 / hr.
$18.64 - $20.24
17% of jobs
$21.74 is the 75th percentile. Wages above this are outliers.
$20.24 - $21.83
10% of jobs
$21.83 - $23.43
10% of jobs
$23.43 - $25.02
7% of jobs
$25.02 - $26.62
4% of jobs
$26.62 - $28.21
2% of jobs
$28.21 - $29.81
1% of jobs
$12
$20
$29
How much do churn operator jobs pay per hour?
What are Churn Operators?
What are the key skills and qualifications needed to thrive as a Churn Operator, and why are they important?
What are some common challenges faced by Churn Operators in a production environment?
What is the difference between Churn Operator vs Customer Service Representative?
| Aspect | Churn Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require experience in customer retention | High school diploma or equivalent; often requires communication skills training |
| Work Environment | Call centers, customer retention teams, telecom or subscription services | Call centers, retail, service industries, various customer-facing settings |
| Industry Usage | Primarily in telecom, subscription services, and SaaS companies | Across multiple industries including retail, telecom, banking, and hospitality |
The main difference is that a Churn Operator focuses specifically on reducing customer churn through retention strategies, while a Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills, but Churn Operators are more specialized in retention tactics within customer-focused industries.

Amazon rating
7.4
Based on 6,886 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon Leo is an initiative to increase global broadband access through a constellation of satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US
This role is responsible for reducing subscriber churn, deploying save interventions, and protecting customer lifetime value. You will have a high degree of ownership as you define at-risk customer segments, develop intervention strategies, and build the programs that prevent churn before it happens. You will work closely with GTM, Growth, Product, Marketing, Field Service, Customer Service, Finance, and Analytics.
A successful candidate will be both entrepreneurial, highly analytical, and able to work extremely effectively in a matrixed organization. We are looking for someone customer obsessed and data-driven with a proven track record of building retention programs at scale, especially in subscription businesses with measurable churn economics. You will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, all while ensuring we're protecting the lifetime value of every subscriber we acquire.
Key job responsibilities
- Develop and execute the end-to-end retention and churn prevention strategy, deploying predictive churn indicators to identify at-risk subscribers and match them to the right interventions
- Define and manage retention offers, eligibility gating, and distribution plans to ensure interventions reach the right customers at the right time
- Build and optimize save programs across inbound (CS-assisted) and outbound (automated) channels, measuring intervention effectiveness through A/B testing and holdout groups
- Track and report on subscriber retention and churn trends, business performance, variance to plan, and corrective actions as part of weekly, monthly, and quarterly business reviews
- Own the bottom-up churn forecast for long-range business planning cycles and near-term operational requirements
- Partner with Data Science and Analytics teams to develop and optimize churn prediction models
- Analyze and leverage customer data and behavioral signals to identify leading indicators of churn, inform intervention timing, and present detailed business cases for new retention investments to executive leadership
- Deliver insightful business analyses, financial models, and comprehensive, written strategy documents quantifying the contribution profit impact of churn reduction initiatives
- Partner with Product & Engineering teams to define tooling requirements for retention offer distribution and eligibility gating, influencing the product roadmap to reduce manual operational burden
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S
citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US