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Churn Operator Jobs (NOW HIRING)

... operating in places without reliable connectivity. The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US. This ...

... the operating model depends on. • Own the formal I2R→C2M feedback loop-ensuring customer health signals, adoption gaps, and churn drivers translate into C2M roadmap inputs through the LPM ...

... the operating model depends on. Own the formal I2RC2M feedback loop-ensuring customer health signals, adoption gaps, and churn drivers translate into C2M roadmap inputs through the LPM governance ...

AI-Native Operating System • Run a retention function where AI is embedded in everything: predictive churn modelling, LTV forecasting, personalised content generation at scale, dynamic offer ...

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Churn Operator information

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How much do churn operator jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for churn operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are Churn Operators?

Churn Operators are professionals responsible for overseeing the process of separating cream from milk and converting it into butter or other dairy products, typically using mechanical churns. They monitor equipment, ensure quality standards are met, and may also be involved in cleaning and maintaining machinery. This role requires attention to detail, knowledge of dairy processing, and adherence to food safety protocols. Churn Operators are often employed in dairy processing plants or creameries.

What are the key skills and qualifications needed to thrive as a Churn Operator, and why are they important?

To thrive as a Churn Operator, you need a solid understanding of dairy or food processing, attention to detail, and experience with industrial mixing or churning equipment, often supported by a high school diploma or relevant vocational training. Familiarity with automated control systems, quality control procedures, and safety regulations is typically required. Strong teamwork, problem-solving abilities, and effective communication distinguish top performers in this role. These skills ensure the consistent production of high-quality products while maintaining safety and efficiency in manufacturing environments.

What are some common challenges faced by Churn Operators in a production environment?

Churn Operators often encounter challenges such as maintaining consistent product quality and ensuring equipment is operating efficiently throughout their shift. They must frequently monitor temperatures, mixing times, and ingredient proportions to meet strict production standards. Additionally, Churn Operators need to quickly address mechanical issues or unexpected ingredient shortages to minimize downtime. Working collaboratively with quality assurance teams and maintenance staff is essential to keep the production line running smoothly.

What is the difference between Churn Operator vs Customer Service Representative?

AspectChurn OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require experience in customer retentionHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, customer retention teams, telecom or subscription servicesCall centers, retail, service industries, various customer-facing settings
Industry UsagePrimarily in telecom, subscription services, and SaaS companiesAcross multiple industries including retail, telecom, banking, and hospitality

The main difference is that a Churn Operator focuses specifically on reducing customer churn through retention strategies, while a Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills, but Churn Operators are more specialized in retention tactics within customer-focused industries.

More about Churn Operator jobs
What job categories do people searching Churn Operator jobs look for? The top searched job categories for Churn Operator jobs are:
Infographic showing various Churn Operator job openings in the United States as of June 2026, with employment types broken down into 1% Full Time, 95% Part Time, 2% Contract, and 2% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.
Customer Retention Lead, Amazon Leo

Customer Retention Lead, Amazon Leo

Amazon

Bellevue, WA

Full-time

Posted 22 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,886 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Amazon Leo is an initiative to increase global broadband access through a constellation of satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
The Amazon Leo North America Consumer team is looking for a talented Senior Product Manager to lead retention and churn prevention in the US

This role is responsible for reducing subscriber churn, deploying save interventions, and protecting customer lifetime value. You will have a high degree of ownership as you define at-risk customer segments, develop intervention strategies, and build the programs that prevent churn before it happens. You will work closely with GTM, Growth, Product, Marketing, Field Service, Customer Service, Finance, and Analytics.

A successful candidate will be both entrepreneurial, highly analytical, and able to work extremely effectively in a matrixed organization. We are looking for someone customer obsessed and data-driven with a proven track record of building retention programs at scale, especially in subscription businesses with measurable churn economics. You will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, all while ensuring we're protecting the lifetime value of every subscriber we acquire.
Key job responsibilities
- Develop and execute the end-to-end retention and churn prevention strategy, deploying predictive churn indicators to identify at-risk subscribers and match them to the right interventions
- Define and manage retention offers, eligibility gating, and distribution plans to ensure interventions reach the right customers at the right time
- Build and optimize save programs across inbound (CS-assisted) and outbound (automated) channels, measuring intervention effectiveness through A/B testing and holdout groups
- Track and report on subscriber retention and churn trends, business performance, variance to plan, and corrective actions as part of weekly, monthly, and quarterly business reviews
- Own the bottom-up churn forecast for long-range business planning cycles and near-term operational requirements
- Partner with Data Science and Analytics teams to develop and optimize churn prediction models
- Analyze and leverage customer data and behavioral signals to identify leading indicators of churn, inform intervention timing, and present detailed business cases for new retention investments to executive leadership
- Deliver insightful business analyses, financial models, and comprehensive, written strategy documents quantifying the contribution profit impact of churn reduction initiatives
- Partner with Product & Engineering teams to define tooling requirements for retention offer distribution and eligibility gating, influencing the product roadmap to reduce manual operational burden
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S

citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US