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Chronic Care Management Jobs in Rochester, NY (NOW HIRING)

Villa of Hope

Children's Care Manager

Rochester, NY · On-site

$20 - $25/hr

... Management services to youth who have a mental health diagnosis, complex trauma, or chronic conditions that affect their daily functioning. The Care Manager will work with youth between the ages of 5 ...

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Chronic Care Management information

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How much do chronic care management jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for chronic care management in Rochester, NY is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $24.42 and $34.86 per hour, depending on experience, location, and employer.

What is chronic care management?

A Chronic Care Management (CCM) job involves coordinating care for patients with chronic conditions, such as diabetes, heart disease, or arthritis. Professionals in this role work closely with patients, healthcare providers, and specialists to ensure continuity of care, medication adherence, and regular health check-ins. They often assist with scheduling appointments, addressing patient concerns, and promoting disease management strategies. The goal is to improve patient outcomes, enhance quality of life, and reduce hospitalizations through proactive healthcare support.

What are the key skills and qualifications needed for chronic care management?

To excel in Chronic Care Management, you generally need a background in nursing, social work, or healthcare, with strong knowledge of chronic disease processes and care coordination. Familiarity with care management software, electronic health records (EHRs), and population health tools is valuable, and certifications such as CCM (Certified Case Manager) can be advantageous. Excellent interpersonal skills, active listening, and effective communication set top professionals apart in this role. These competencies are crucial for developing personalized care plans, ensuring patient adherence, and facilitating collaboration with multidisciplinary teams.

What are some common challenges faced in chronic care management?

Professionals in Chronic Care Management often encounter challenges such as ensuring consistent patient engagement, managing complex medication regimens, and coordinating care among various healthcare providers. Additionally, adapting care plans to address patients' changing conditions and addressing barriers such as limited resources or social support can be demanding. However, these challenges are balanced by the rewarding aspects of building long-term patient relationships and making a significant impact on patient health outcomes. Working closely with physicians, nurses, social workers, and patients' families is an essential part of the role, requiring both organizational skills and empathy.

What are examples of chronic care management?

Chronic care management involves coordinating ongoing care for patients with chronic conditions such as diabetes, hypertension, or heart disease. It includes developing care plans, monitoring health status, medication management, and patient education to improve health outcomes and reduce hospitalizations. Professionals in this field often use electronic health records and require relevant certifications to deliver effective care.

What are the most commonly searched types of Chronic Care Management jobs in Rochester, NY?

The most popular types of Chronic Care Management jobs in Rochester, NY are:

What are popular job titles related to Chronic Care Management jobs in Rochester, NY?

For Chronic Care Management jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Chronic Care Management jobs in Rochester, NY look for?

The top searched job categories for Chronic Care Management jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Chronic Care Management jobs?

Cities near Rochester, NY with the most Chronic Care Management job openings:

Chronic Care Management jobs near you
Infographic showing various Chronic Care Management job openings in Rochester, NY as of September 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $62,717 per year, or $30.2 per hour.

HHUNY Care Manager

Finger Lakes Area Counseling and Recovery Agency

Rochester, NY • On-site

$18 - $19.50/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:

The Care Manager is responsible for providing comprehensive care management and coordination for individuals with co-occurring chronic health and behavioral health conditions. This role involves integrating medical, behavioral health, and social services to ensure individuals receive the necessary care and support. Candidates must have their own reliable vehicle for this position.


Key Responsibilities:

  1. Care Management: Conduct comprehensive assessments, outreach, and engagement activities while linking and coordinating services using evidence-based practices.
  2. Care Planning: Develop and manage client-centered care plans to integrate chemical dependency, mental health, and medical services.
  3. Coordination of Care: Collaborate with Finger Lakes Community Health Providers, FLACRA clinic providers, and other identified service providers for ongoing care coordination.
  4. Assessment & Linkages: Evaluate psychosocial supports and connect individuals with housing, employment, transportation, medical, dental, mental health care, and community resources.
  5. Communication: Utilize effective communication strategies to coordinate care among peers, medical staff, addiction and mental health providers, and community agencies using electronic devices, Telehealth, and other interactive technologies.
  6. Outcomes Monitoring: Measure, monitor, and improve quality outcomes, focusing on clinical indicators, patient satisfaction, and adherence to care plans.
  7. On-Call Duties: Participate in on-call rotation for nights and weekends as assigned.


Skills & Experience:

  1. Strong ability to communicate effectively and work cooperatively with culturally diverse individuals, staff, and community service providers.
  2. Knowledge of local behavioral health services and substance abuse agencies.
  3. Ability to multitask in a fast-paced environment, with strong problem-solving, time management, and organizational skills.
  4. Ability to remain calm in a crisis while providing crisis intervention services.
  5. Proficient in typing (minimum 30 WPM).
  6. Proficient in Internet navigation, Microsoft Office, Outlook, Word, and Excel.
  7. Familiarity with the use of electronic health records (EHR).

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.

At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.

Must-Have Qualifications & Skills:

  • Associate’s Degree in Health or Human Services.
  • Valid NYS Driver’s License.
  • At least one year of experience working with recovery supports, community resources, housing, employment, and other professional and non-professional services.
  • Experience in a behavioral health care setting.
  • Excellent written and verbal communication skills.
  • Ability to multitask and demonstrate composure in challenging situations.


Nice-to-Have Qualifications:

  • Bachelor’s Degree or higher in Health or Human Services.
  • 2+ years of experience in Behavioral Health.
  • Experience in Crisis Management.

Apply