Child Support Officer I Jobs (NOW HIRING)

Salary : $60,008.00 - $80,100.80 Annually
Location : Itasca Resource Center, 1209 SE 2nd Ave, Grand Rapids, MN
Job Type: Regular, Full-time
Job Number: 2026-00028-EXT
Department: Health and Human Services
Opening Date: 07/29/2026
Closing Date: 8/5/2026 11:59 PM Central
POSITION SUMMARY
Classification: Grade 9 (Local 580)
FLSA Status: Non-Exempt (PP/PT)
Position Description: Prepare legal documents to establish, enforce and modify court orders for child support, medical support, child care and out-of-home placement reimbursement for clients; Aide in the location of absent parents, interview mothers and alleged fathers in paternity cases to explain related laws, responsibilities and rights, to secure an adjudication of paternity; Negotiate settlements with the parties, either directly or through the parties attorneys; Testify in court proceedings, present case information with the assistance of the County Attorney or present an agreement or Stipulation in child support court.
To view the job description, click here
Current Vacancy: 1 Regular, F/T positions
WORK HOURS, WORK LOCATION
Work Hours: The normal hours of work shall be 40 hours per week, Monday - Friday 8:00 am - 4:30 pm, overtime as necessary and approved.
Work Location: Itasca County Health and Human Services Department, Itasca Resource Center, 1209 SE 2nd Ave, Grand Rapids, MN
Itasca County offers a robust and comprehensive range of benefit programs for employees and their eligible dependents. These include health, dental, and life insurance, MN PERA pension, eligibility for student-loan forgiveness, as well as a variety of voluntary benefits.
To view a general summary of the benefits offered to regular full-time employees,
01
As a minimum qualification, are you a high school graduate OR equivalent?

• Yes
• No

02
If you answered Yes to the question above, list the name of your high school or equivalency, as recorded on your application.If No, state N/A
03
As a minimum qualification, which of the following do you have? (Work experience is the equivalent of full time, paid experience.)

• 2 years' work experience as a Child Support Officer or similar job, with responsibility for carrying out a part of child support collections
• 3 years' experience in work directly related to child support collections in a County Human Service Agency (i.e. providing support services to the child support and collections unit as that of a Legal Support Specialist or Child Support Case Aide)
• 4 years' of work experience as a Financial Worker or the equivalent (like job, different title) of a Financial Worker in a Human Services Agency (i.e. Eligibility Specialist)
• 4 years' of work experience in enforcing debt collections (i.e. adjusting the debt, calling clients to collect the debt, creating payment agreements, etc.)
• Bachelor's degree in Criminal Justice, Public Administration, Business Administration, Social Work, Psychology, Sociology or another related human services field (must attach transcript);
• paralegal certificate AND 1 year work experience in a Child Support office OR in enforcing debt collections (i.e. adjusting the debt, calling clients to collect the debt, creating payment agreements, etc.)
• None of the above

04
In response to the question above, list the name of the educational institution(s) and/or employer(s), as listed on your application, where you gained this experience. If none, state N/A.
05
As a minimum qualification, do you have 1 year of experience working with Microsoft Word?(work experience is paid, full-time equivalent experience)

• Yes
• No

06
In response to the question above, list the name of the employer(s), as listed on your application, where you gained this work experience.If No, state N/A.
07
As a minimum qualification, do you have a valid driver's license and reliable means of transportation?

• Yes
• No

08
As a preference qualification, how many months additional experience (beyond the minimums) do you have in debt collections enforcement work, work directly related to child support collections in a county human service agency, or as a collections officer with direct responsibility for carrying out part of child support collections? (Work experience is the equivalent of full time, paid experience.)

• None
• Less than 12 months
• 12 months - less than 18 months
• 18 months - less than 24 months
• 24 + months

09
In response to the question above, list which employer(s) as recorded on your application where you gained this work experience. If none, state N/A.
10
As a preference qualification, do you have working knowledge of Minnesota Statutes relating to Human Services, Paternity, Marriage Dissolution, Interstate Family Support, as well as those relating to Judgments and Contempt proceedings (including rules of civil procedure).

• Yes
• No

11
If you answered Yes to the question above, list which employer(s), as recorded on your application where you gained this specific work experience. If No, state N/A.
12
As a preference qualification, do you have experience with any of the following?(may choose more than 1 answer)

• Prism
• Maxis
• Electronic Document Exchange Systems
• None of the above

13
In support to the question above, list which employer(s), as recorded on your application where you gained this work experience. If No, state N/A.
14
As a preference qualification, how many months of work experience do you have preparing legal documents?

• None
• Less than 12 months
• 12 months - less than 18 months
• 18 months - less than 24 months
• 24 months+

15
In response to the question above, list which employer(s), as recorded on your application where you gained this specific work experience. If No, state N/A.
16
As a preference qualification, how many months of work experience do you have communicating directly with the public as an interviewer or consultative capacity to explain complex rules and requirements?

• None
• less than 12 months
• 12 months - less than 18 months
• 18 months - less than 24 months
• 24+ months

17
In response to the question above, list which employer(s), as recorded on your application where you gained this specific work experience. If No, state N/A.
18
As preference qualification, how many months of work experience do you have handling confidential data (i.e. individual medical, financial or legal detail)?

• None
• less than 12 months
• 12 months - less than 18 months
• 18 months - less than 24 months
• 24+ months

19
In response to the question above, list which employer(s), as recorded on your application where you gained this specific work experience. If No, state N/A.
20
My responses to the above Supplemental Questions are clearly documented in my application submitted for this job posting. (If I failed to document or misrepresented relevant education or paid work experience, this may result in the removal of my application from further consideration.)

• Yes
• No

21
Qualified candidates will be invited to take a timed Child Support online exam. Successfully passing this exam is a minimum qualification. Information about your application status and testing will be emailed to you after the close of the posting. Do you agree to take the exam if you meet the minimum qualifications?

• Yes
• No

Required Question