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Child Protective Services Case Jobs (NOW HIRING)

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Child Protective Services Case information

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$29.5K

$47.4K

$70K

How much do child protective services case jobs pay per year?

As of Sep 6, 2026, the average yearly pay for child protective services case in the United States is $47,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $54,500.00 per year, depending on experience, location, and employer.

What is a Child Protective Services case?

Child Protective Services (CPS) Caseworkers are professionals who investigate reports of child abuse, neglect, or exploitation and work to ensure the safety and well-being of children. They assess the home environment, interview family members, and collaborate with law enforcement and other agencies when necessary. Their primary goal is to protect children from harm and, when possible, help families resolve issues so children can remain safely at home. If necessary, they may arrange for temporary foster care or recommend court interventions. CPS Caseworkers also provide support services to families to help them address challenges and prevent future harm.

What are the key skills and qualifications needed to thrive as a Child Protective Services case?

To thrive as a Child Protective Services Caseworker, you need a solid background in social work, psychology, or a related field—often requiring a relevant bachelor's degree and state licensure. Familiarity with case management software, legal documentation systems, and mandatory reporting procedures is crucial. Strong interpersonal skills, emotional resilience, and cultural sensitivity help build trust with children and families while navigating challenging situations. These competencies are vital for protecting vulnerable children, making informed decisions, and effectively coordinating with agencies and legal entities.

What are some common challenges faced by Child Protective Services cases, and how are they supported in managing these challenges?

Child Protective Services (CPS) Caseworkers often encounter emotionally charged situations, including investigating abuse or neglect and making difficult decisions about child safety. They may face high caseloads, tight deadlines, and interactions with distressed families, which can be emotionally and mentally taxing. To support caseworkers, agencies typically provide training, supervision, and access to counseling or peer support groups. Additionally, teamwork and collaboration with other professionals, such as law enforcement and healthcare providers, are essential to effectively manage cases and reduce individual stress.

What is the difference between Child Protective Services Case vs Child Welfare Specialist?

AspectChild Protective Services CaseChild Welfare Specialist
Required CredentialsHigh school diploma or equivalent; some roles require a bachelor's degree in social work or related fieldBachelor's degree in social work, psychology, or related field; some positions may require certification
Work EnvironmentFieldwork involving home visits, investigations, and court appearancesOffice-based with field visits; focus on case management and family support
Employer & Industry UsageChild protective agencies, social services departmentsChild welfare agencies, social service organizations

Child Protective Services Case workers primarily investigate reports of child abuse and neglect, often working in the field. Child Welfare Specialists focus on case management, family support, and prevention efforts. Both roles require social work knowledge and involve working with vulnerable children and families, but their specific duties and work settings differ.

More about Child Protective Services Case jobs

What cities are hiring for Child Protective Services Case jobs?

Cities with the most Child Protective Services Case job openings:

What job categories do people searching Child Protective Services Case jobs look for?

The top searched job categories for Child Protective Services Case jobs are:

Infographic showing various Child Protective Services Case job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,429 per year, or $22.8 per hour.

Protective Services Case Aide

Central Boston Elder Services Inc

Boston, MA • On-site

$48K/yr

Other

Re-posted 2 days ago


Key responsibilities

  • Assist with printing, faxing, scanning, and forwarding confidential documents and information to appropriate staff members.

  • Support the preparation, coordination, and follow-up activities related to client referrals, intake reports, and client communication.

  • Help with administrative tasks such as creating mailings, updating records, and supporting training and meetings.


Job description

 

POSITION SUMMARY:

The Protective Services Case Aide works under the supervision of the Protective Services Trainer/Supervisor.  He/she will support the daily administrative tasks and assist PSWs as requested. Must be able to work in an environment that handles highly confidential matters.  Although this position encompasses a high administrative component, he/she will be exposed to tasks assigned to PSWs. This role has been designed to provide him/her with the training required to transition to a Protective Services Worker. 


Responsibilities:
  • Assist with printing and faxing highly confidential information. 
  • Forward PS documents received to the correct PS staff member 
  • Assist with scanning letters into the Adult Protective Services System
  • Research information in the SAMS System 
  • Under the supervisor's direction, assists with making referrals for clients. 
  • Assists with making follow-up calls to clients and collaterals as instructed. 
  • When requested, follow up on calls forwarded to PS voicemail.
  • Assist with the collecting of monthly legal and language interpreter records for Fiscal billing/payment if authorized
  • Help update incoming Intake Reports and complete data entry notes/attach intake data to ensure compliance if authorized. 
  • Create and send mailings to consumers and other agencies as directed by PDS and Assist PSD as instructed if authorized 
  • Will assist in preparing and coordinating materials and space for program-related training and meetings.
  • Participate in training activities as required
  • Attend PSW group meetings, including Ground Rounds  
  • May be asked to accompany PSWs on home visits
  • Support staff with a review of care plans and ongoing client services. 
  • Protects consumers’ Personal Health Information (PHI) and reports any suspected security breaches by HIPAA regulations
  • Performs all services by State and Federal regulations and CBES policies and procedures
  • Other duties as assigned.
  • Qualifications and Characteristics
    1. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic, and racially diverse environment.
    2. Must be organized and detail-oriented, possess strong time management and priority-setting skills, with the ability to handle diverse responsibilities and work independently with minimal supervision. 
    3. Must be capable of working with high independence, using sound judgment to anticipate and resolve issues as they arise.  
    4. Strong computer knowledge, proficient with Microsoft Word, Excel, and PowerPoint, and proficient in typing; preferred knowledge or an ability to develop a solid working knowledge of a client database management system.
    5. Ability to work in a fast-paced and changing environment.
    6. A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization
      Educational Requirements and Work Experience
    7. Bachelor’s Degree with previous experience working with a diverse population.
    8. Prior experience working within a nonprofit organization is desirable.
  • Physical Requirements of the Job

    • General office environment.
    • May have to lift up to 10-15lbs.
    • Work requires regular standing, stooping, and bending.