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How much do adult protective service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for adult protective service in the United States is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What is adult protective service?

Adult Protective Services (APS) are government programs designed to protect vulnerable adults, typically seniors or adults with disabilities, from abuse, neglect, or exploitation. APS workers investigate reports of mistreatment, assess the needs and safety of at-risk adults, and coordinate services to ensure their well-being. They work in collaboration with law enforcement, healthcare providers, and community organizations to provide support and intervention when necessary.

What are some common challenges faced by professionals working in adult protective service, and how can they prepare for them?

Professionals in Adult Protective Services often encounter challenging situations such as managing complex cases involving elder abuse, neglect, or exploitation. They may face emotionally charged interactions with clients and families, as well as navigating difficult ethical decisions. To prepare, it’s helpful to develop strong communication skills, resilience, and a thorough understanding of laws and community resources. Ongoing training, peer support, and self-care strategies are also essential for managing the demands of the role and maintaining professional effectiveness.

What are the key skills and qualifications needed to thrive as an adult protective service worker, and why are they important?

To thrive as an Adult Protective Services Worker, you need a background in social work or a related field, strong investigative skills, and knowledge of laws regarding elder and vulnerable adult protection. Familiarity with case management software, documentation systems, and sometimes state-required certifications is often necessary. Excellent communication, empathy, cultural sensitivity, and crisis intervention skills help APS Workers build trust and navigate complex family or community dynamics. These abilities are crucial for effectively protecting at-risk adults and ensuring their safety and well-being while adhering to legal and ethical standards.
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Adult Protective Service jobs near you
Infographic showing various Adult Protective Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,759 per year, or $20.1 per hour.

Safe Line APSS (Adult Protective Service Specialist)

State of Oregon

Salem, OR • On-site

$4.9K - $7.5K/wk

Full-time

Posted 16 days ago

State Of Oregon rating

8.2

Company rating: 8.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

4th of 50 rated states

Job description

Initial Posting Date:
07/27/2026
Application Deadline:
08/10/2026
Agency:
Department of Human Services
Salary Range:
$4,954 - $7592
Position Type:
Employee
Position Title:
Safe Line APSS (Adult Protective Service Specialist)
Job Description:
APS Screener (Adult Protective Services Specialist) / REQ-203420
Salary Range: $4954 - $7592
Location: Hybrid (primarily remote with required in-person meeting(s) in Salem a few times per year)
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
This position is currently eligible for a 5% lead work differential.
OPPORTUNITY AWAITS!
The Central Adult Protective Services Program is seeking two (2) experienced, self-directed Adult Protective Service Specialist Screeners for the SAFEline abuse hotline. These positions require a high level of autonomy and responsibility.
SUMMARY OF DUTIES:
In this position, you will conduct full-time screening of adult abuse complaints through the SAFEline hotline. APS Screeners triage all calls, provide referrals, make screening determinations and assign investigations to local offices.
This Adult Protective Services Specialist (APSS) role fulfills an integral role in expanding the SAFEline screening system for Oregon's Aging and People with Disabilities, Adult Protective Services program by screening reports of abuse/neglect, offering technical consultation, assigning abuse/neglect investigations, and coordinating with local offices and community partners.
Primary duties: Screening, triage, referrals and investigation assignment.
  • Conducts APS Screenings by phone with individuals reporting adult abuse.
  • Applies Adult Protective Services Oregon Administrative Rules, Policies, Statutes and best practices to determine screening outcome
  • Consistently captures all intake information in the Centralized Abuse Management (CAM) system
  • Utilizes Oregon Access, e-courts, ONE, and other related programs to obtain preliminary information
  • Makes referrals to relevant agencies, supports and services
  • Participates in regularly scheduled team meetings, trainings, and serves as an active team member in team-building activities

WORKING CONDITIONS
  • This position is hybrid. This position is scheduled Monday through Friday, 8:00 am to 5:00 pm.
  • Infrequent statewide travel required for engagement with local offices and community partners or team and supervisory meetings; all of which could require an overnight stay. Position requires a valid driver's license and an acceptable driving record.
  • Frequent exposure to sensitive and confidential information and evidence such as reports and photographs regarding the abuse and neglect of vulnerable adults.
  • May be subjected to verbal abuse and assaultive threats made by angry and hostile individuals.
  • Position involves a rigorous volume of workload that requires the ability to coordinate responsibilities for multiple field offices at one time; each with a level of activity that can be unpredictable and fast paced. Ability to work in an area with moderate noise levels with multiple distractions and maintain good working relationships with other employees. Subject to interruptions via telephone, email and video conferencing system. Requires daily computer use and period of sitting in a general office environment or remote office location.

MINIMUM QUALIFICATIONS:
  • A bachelor's degree in the human, social, behavioral or criminal sciences AND two years human service, law enforcement or investigative experience.
  • Three years professional level experience related to the position may substitute for the bachelor's degree.

OR
  • An associate degree in the human, social, behavioral or criminal sciences AND four years human service, law enforcement or investigative experience.
  • Eighteen (18) months professional level experience related to the position may substitute for the Associate.

ESSENTIAL ATTRIBUTES:
  • Minimum 1 year of Adult Protective Service Specialist screening experience (APD or AAA).
  • Strong working knowledge and application of Oregon Adult Protective Services statutes, rules, policies and best practices.
  • Strong working knowledge of the Centralized Abuse Management System, including direct experience entering screenings into CAM.
  • Demonstrated, professional communication skills, oral and written.
  • Collaborative approach to problem solving.
  • Ability to work effectively with a high level of independence.

ATTENTION ALL CANDIDATES!
  • A cover letter is required addressing each of the essential attributes. Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter and resume may be uploaded in the Resume/CV field on the online application.
  • If you are a finalist, you will need to provide 3 professional references including one from your current supervisor, a previous supervisor and one additional professional reference. Please ensure your references are still willing and available to provide a reference in a timely manner. Please do not submit references until requested.
  • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

BACKGROUND CHECKS and REQUIREMENTS
  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

BENEFITS
  • Amazing benefits package.
  • Cost of Living Adjustments.
  • Possible eligibility for the Public Service Loan Forgiveness Program.
  • Annual salary increases (until you reach the top of the listed salary range).
  • ODHS Employee Resource Group communities that promote shared learning.

EMPLOYMENT PREFERENCE
  • Veterans' preference information.
  • How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION
  • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
  • This recruitment may be used to fill future vacancies in the same classification.

CONTACT INFORMATION
We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
  • The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.
  • Email: JENNIFER.M.MOISA@odhs.oregon.gov

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About State of Oregon

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Not a traditional company, the State of Oregon is a governmental entity that serves the citizens of Oregon, United States. Based in the capital city of Salem, its industry spans a wide range of public services from health care, education, and transportation, to natural resources, housing, and public safety. Founded with the admission of Oregon to the Union in 1859, it operates on the judicious use of finite resources to enhance the quality of life for present and future generation. Its primary mission is to serve the public through their core values of integrity, accountability, excellence, and equity.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Salem, OR, US

Year founded

1859

Social media

Twitter

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