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Chief Operating Officer Retail Jobs in Tennessee

Corky's Barbecue

Chief Operating Officer

Memphis, TN · On-site

Chief Operating Officer (COO) - Restaurant Division Corky's BBQ Memphis, Tennessee Legendary BBQ. Legendary People. For more than 40 years, Corky's BBQ has been a Memphis institution known for ...

AppJaxx

Chief Operating Officer

Nashville, TN

As we continue to expand, we are seeking a Chief Operating Officer (COO) to optimize operational performance, strengthen internal systems, and ensure the company scales efficiently and sustainably.

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Chief Operating Officer Retail information

What does a chief operating officer in retail do?

A Chief Operating Officer (COO) in retail is responsible for overseeing the day-to-day operations of the company’s stores, supply chain, and customer service functions. They work closely with other executives to implement business strategies, optimize operational efficiency, and drive sales growth. The COO ensures that all departments are aligned with company goals, manages budgets, and helps improve overall customer experience. They also play a key role in talent management and process improvement to maintain a competitive edge in the retail market.

What are the key skills and qualifications needed to thrive as a chief operating officer in retail?

To thrive as a Chief Operating Officer in Retail, you need a strong background in business management, operations, and retail strategy, often supported by a relevant degree and significant leadership experience. Familiarity with POS systems, inventory management software, and data analytics platforms is crucial, along with knowledge of industry certifications like Six Sigma or Lean Management. Exceptional communication, problem-solving, and leadership skills set top candidates apart by enabling them to motivate teams and drive organizational change. These skills ensure efficient operations, adaptability in a dynamic market, and sustained business growth.

How does a chief operating officer in retail typically collaborate with other executive leaders to drive store performance?

A Chief Operating Officer (COO) in retail works closely with other C-suite executives, such as the CEO, CFO, and Chief Merchandising Officer, to align operational strategies with overall business goals. This collaboration often involves regular strategy meetings, cross-functional project teams, and joint decision-making on matters like inventory management, store expansions, and customer experience initiatives. The COO provides operational insights and ensures that day-to-day store operations support broader company objectives, fostering a culture of accountability and continuous improvement across departments. Strong communication and partnership skills are essential to ensure all areas of the business move in the same direction.

What is the difference between Chief Operating Officer Retail vs Retail Store Manager?

AspectChief Operating Officer RetailRetail Store Manager
ResponsibilitiesOversees overall retail operations, strategic planning, and company-wide policiesManages daily store operations, staff, and sales targets
Required CredentialsTypically bachelor's degree in business, extensive retail experience, leadership skillsHigh school diploma or equivalent, retail experience, leadership skills
Work EnvironmentCorporate offices, multiple store locations, strategic meetingsRetail store environment, direct customer interaction
Industry UsageUsed in large retail corporations and chainsCommon in individual retail stores and small chains

The Chief Operating Officer Retail focuses on strategic, company-wide management, while the Retail Store Manager handles daily store operations. Both roles require leadership and retail experience but differ significantly in scope and responsibilities.

What are popular job titles related to Chief Operating Officer Retail jobs in Tennessee?

For Chief Operating Officer Retail jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Chief Operating Officer Retail jobs in Tennessee look for?

The top searched job categories for Chief Operating Officer Retail jobs in Tennessee are:

What cities in Tennessee are hiring for Chief Operating Officer Retail jobs?

Cities in Tennessee with the most Chief Operating Officer Retail job openings:

Chief Operating Officer Retail jobs near you
Infographic showing various Chief Operating Officer Retail job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Chief Operating Officer

Corky's Barbecue

Memphis, TN • On-site

Full-time

Re-posted 29 days ago

Key responsibilities

  • Oversee all restaurant operations to ensure operational consistency, food quality, hospitality, safety, and guest satisfaction.

  • Lead all aspects of future restaurant openings, including staffing, training, operational readiness, and launch execution.

  • Develop and execute a multi-year growth strategy, evaluate expansion opportunities, and build systems and leadership structures to support growth.

Job description

Chief Operating Officer (COO) - Restaurant Division
Corky's BBQ Memphis, Tennessee
Legendary BBQ. Legendary People.
For more than 40 years, Corky's BBQ has been a Memphis institution known for authentic hickory-smoked barbecue, legendary hospitality, and unforgettable guest experiences. Built on a rich heritage and a culture of excellence, Corky's has become one of the most recognized barbecue brands in the South.
Today, Corky's is entering an exciting new chapter. While honoring the traditions and values that built our reputation, we are actively focused on growth, innovation, and expansion. We are seeking a proven restaurant executive to help lead that journey.
This is more than an operations role. This is an opportunity to help shape the future of an iconic brand.
The Chief Operating Officer (COO) - Restaurant Division will serve as the senior operational leader responsible for driving performance, developing talent, ensuring operational excellence, and leading future restaurant growth.
This role requires a proven restaurant executive with extensive multi-unit leadership experience, a track record of managing high-volume restaurant operations, and direct experience opening and scaling new restaurant locations.
The ideal candidate is a strategic thinker, culture builder, and hands-on operator who understands how to grow a restaurant company without sacrificing quality, consistency, hospitality, or culture.
The Opportunity
Corky's has spent more than four decades building one of the most respected brands in barbecue.
The next chapter is about growth.
We are looking for an executive partner who can help transform Corky's from a successful regional restaurant company into a larger multi-unit restaurant organization while preserving the legendary hospitality, food quality, and culture that have defined our success.
The right leader will have a seat at the table helping shape expansion strategy, identifying growth opportunities, developing scalable systems, and building the leadership infrastructure necessary for future restaurant development.
This is a rare opportunity to help lead and grow an iconic Southern restaurant brand with significant upside potential.
Position Summary
The COO - Restaurant Division is responsible for the overall performance, growth, profitability, leadership development, and operational execution of Corky's restaurant operations.
Reporting directly to CEO and Owner Jimmy Stovall, this executive will oversee all restaurant operations while building the systems, processes, leadership structure, and accountability necessary to support future expansion.
This leader must be equally comfortable reviewing financial statements, coaching General Managers, visiting restaurants, leading strategic initiatives, and driving long-term growth.
The COO will serve as the operational architect behind Corky's next phase of growth.
Primary Responsibilities
Strategic Leadership & Expansion
  • Partner directly with the CEO to establish and execute the long-term vision for restaurant operations.
  • Develop and execute a multi-year growth strategy for the restaurant division.
  • Evaluate opportunities for new restaurant development, market expansion, and strategic growth initiatives.
  • Build the operational infrastructure required to support future restaurant openings.
  • Develop scalable systems, processes, and leadership structures that allow Corky's to grow while maintaining operational excellence.
  • Lead operational due diligence and planning for future expansion opportunities.
  • Create restaurant growth roadmaps, opening plans, and post-opening success strategies.
  • Serve as a key member of the executive leadership team helping shape the future direction of the company.
New Restaurant Development & Openings
  • Lead all operational aspects of future restaurant openings.
  • Develop and execute comprehensive pre-opening plans.
  • Oversee staffing, training, operational readiness, and launch execution.
  • Create new store opening playbooks and systems.
  • Establish performance benchmarks for newly opened locations.
  • Ensure successful integration of new restaurants into Corky's culture and operating standards.
  • Drive successful openings that achieve sales, profitability, and guest satisfaction targets.
Restaurant Operations
  • Provide executive oversight for all restaurant locations.
  • Ensure operational consistency across all restaurants.
  • Establish and enforce best practices for food quality, hospitality, cleanliness, safety, and execution.
  • Conduct regular operational reviews and performance audits.
  • Ensure restaurants consistently deliver legendary guest experiences.
  • Drive improvements in speed of service, order accuracy, labor productivity, and guest satisfaction.
Leadership Development
  • Recruit, develop, mentor, and retain exceptional restaurant leaders.
  • Build a deep bench of future General Managers, Area Directors, and operational leaders.
  • Establish leadership development and succession planning programs.
  • Conduct regular coaching, performance reviews, and leadership development sessions.
  • Create a culture of accountability, ownership, and continuous improvement.
Financial Leadership
  • Own restaurant-level financial performance across all locations.
  • Drive sustainable revenue growth and profitability.
  • Analyze and improve labor productivity and workforce planning.
  • Develop strategies to optimize food cost performance and reduce waste.
  • Identify opportunities to improve margins without compromising quality or hospitality.
  • Review and analyze P&L statements, budgets, forecasts, and operational KPIs.
Guest Experience & Brand Excellence
  • Protect and strengthen the Corky's brand.
  • Ensure every guest receives consistent legendary service.
  • Monitor guest satisfaction metrics, online reviews, and customer feedback.
  • Lead initiatives that improve hospitality, speed, quality, and overall guest experience.
  • Ensure operational consistency that reinforces Corky's reputation as an industry leader.
Culture & Team Engagement
  • Champion Corky's Mission, Vision, and 25 Fundamentals.
  • Build a culture where people are developed, challenged, recognized, and empowered.
  • Lead by example through visibility, engagement, and accountability.
  • Foster an environment centered on hospitality, excellence, teamwork, and continuous improvement.
Qualifications
Required
  • 15+ years of progressive restaurant operations leadership experience.
  • 7+ years in senior multi-unit leadership roles.
  • Experience overseeing multiple high-volume restaurant locations.
  • Proven success leading General Managers, District Managers, Area Directors, or Regional Vice Presidents.
  • Strong financial and business acumen.
  • Demonstrated success improving restaurant profitability and operational performance.
  • Proven track record of building high-performing leadership teams.
  • Experience creating systems and infrastructure that support growth.
Strongly Preferred
  • Multiple new restaurant openings.
  • Experience leading regional or national restaurant expansion.
  • Experience scaling a restaurant organization.
  • Experience with casual dining, fast casual, barbecue, or hospitality-driven concepts.
  • Experience overseeing drive-thru, dine-in, catering, and off-premise sales channels.
  • Multi-state operational leadership experience.
  • Experience leading organizations through periods of rapid growth.
Key Performance Indicators
Financial Performance
  • Revenue Growth
  • EBITDA Growth
  • Restaurant Profitability
  • Labor Cost Performance
  • Food Cost Performance
  • Prime Cost Management
Operations
  • Guest Satisfaction Scores
  • Online Review Ratings
  • Health Department Scores
  • Speed of Service
  • Order Accuracy
  • Catering Growth
People
  • General Manager Retention
  • Leadership Bench Strength
  • Employee Turnover
  • Internal Promotions
  • Training Completion
  • Leadership Development Progress
Growth
  • Successful Restaurant Openings
  • New Unit Performance
  • Market Expansion Execution
  • Same Store Sales Growth
  • Expansion Readiness
What Success Looks Like
First 12 Months
  • Build strong relationships with every General Manager and leadership team.
  • Establish operational consistency across all locations.
  • Improve key financial and operational metrics.
  • Strengthen leadership accountability and development systems.
  • Build a scalable operating platform for future growth.
  • Create a comprehensive expansion strategy and restaurant growth roadmap.
  • Develop a new restaurant opening process and infrastructure.
Years 2-5
  • Successfully lead new restaurant openings.
  • Expand Corky's footprint into strategic growth markets.
  • Build a best-in-class restaurant leadership organization.
  • Establish Corky's as the benchmark for hospitality and barbecue operations.
  • Create a scalable platform capable of supporting significant future expansion.
Why Corky's?
Few opportunities exist where an executive can help shape the future of a beloved 40-year-old brand.
At Corky's, we are preserving a legendary legacy while building the foundation for future growth.
We believe our greatest opportunities are still ahead of us.
The person who joins us in this role will have a direct impact on our future expansion strategy, restaurant growth, leadership development, guest experience, and long-term success.
This is an opportunity to build something special.
Our Mission
Legendary BBQ. Legendary People.
Our Vision
To be the benchmark of hospitality and quality in barbecue while honoring our heritage and embracing growth, innovation, and new opportunities.
If you have successfully led high-volume multi-unit restaurant operations, opened new restaurants, built great teams, and are excited by the challenge of helping grow an iconic Southern brand, we would love to speak with you.
Location
Memphis, Tennessee
Travel
Frequent travel between locations and future development markets required.
Compensation
Executive-level compensation package including competitive base salary, performance bonus, long-term incentive opportunity, and comprehensive benefits package.
Join Us
Help lead one of the South's most iconic restaurant brands into its next era of growth.

Apply