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Chief Operating Officer Retail Jobs in Michigan (NOW HIRING)

UHS

Chief Operating Officer

Grand Rapids, MI · On-site

The Chief Operating Officer (COO) assists the CEO in managing the operations of Forest View Hospital (the "Hospital"). The COO provides recommendations and guidance to the Leadership Team, sets ...

UHS

Chief Operating Officer

Grand Rapids, MI

The Chief Operating Officer (COO) assists the CEO in managing the operations of Forest View Hospital (the "Hospital"). The COO provides recommendations and guidance to the Leadership Team, sets ...

W3Global Inc.

Chief Operating Officer

Attica, MI

$100K - $140K/yr

The COO will oversee multiple operational divisions, develop high-performing teams, implement efficient processes, and drive accountability across the organization. This executive leadership role ...

Air Comfort, Inc

Chief Operating Officer (COO)

Attica, MI · On-site

$150 - $210/hr

We are seeking a dynamic Chief Operating Officer (COO) to help lead and scale a well-established, employee-owned company serving the Green Industry. This is a key executive leadership position ...

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Chief Operating Officer Retail information

What are the key skills and qualifications needed to thrive as a Chief Operating Officer in Retail, and why are they important?

To thrive as a Chief Operating Officer in Retail, you need a strong background in business management, operations, and retail strategy, often supported by a relevant degree and significant leadership experience. Familiarity with POS systems, inventory management software, and data analytics platforms is crucial, along with knowledge of industry certifications like Six Sigma or Lean Management. Exceptional communication, problem-solving, and leadership skills set top candidates apart by enabling them to motivate teams and drive organizational change. These skills ensure efficient operations, adaptability in a dynamic market, and sustained business growth.

What does a Chief Operating Officer (COO) do in retail?

A Chief Operating Officer (COO) in retail is responsible for overseeing the day-to-day operations of the company’s stores, supply chain, and customer service functions. They work closely with other executives to implement business strategies, optimize operational efficiency, and drive sales growth. The COO ensures that all departments are aligned with company goals, manages budgets, and helps improve overall customer experience. They also play a key role in talent management and process improvement to maintain a competitive edge in the retail market.

What is the difference between Chief Operating Officer Retail vs Retail Store Manager?

AspectChief Operating Officer RetailRetail Store Manager
ResponsibilitiesOversees overall retail operations, strategic planning, and company-wide policiesManages daily store operations, staff, and sales targets
Required CredentialsTypically bachelor's degree in business, extensive retail experience, leadership skillsHigh school diploma or equivalent, retail experience, leadership skills
Work EnvironmentCorporate offices, multiple store locations, strategic meetingsRetail store environment, direct customer interaction
Industry UsageUsed in large retail corporations and chainsCommon in individual retail stores and small chains

The Chief Operating Officer Retail focuses on strategic, company-wide management, while the Retail Store Manager handles daily store operations. Both roles require leadership and retail experience but differ significantly in scope and responsibilities.

How does a Chief Operating Officer in retail typically collaborate with other executive leaders to drive store performance?

A Chief Operating Officer (COO) in retail works closely with other C-suite executives, such as the CEO, CFO, and Chief Merchandising Officer, to align operational strategies with overall business goals. This collaboration often involves regular strategy meetings, cross-functional project teams, and joint decision-making on matters like inventory management, store expansions, and customer experience initiatives. The COO provides operational insights and ensures that day-to-day store operations support broader company objectives, fostering a culture of accountability and continuous improvement across departments. Strong communication and partnership skills are essential to ensure all areas of the business move in the same direction.
What are popular job titles related to Chief Operating Officer Retail jobs in Michigan? For Chief Operating Officer Retail jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Chief Operating Officer Retail jobs in Michigan look for? The top searched job categories for Chief Operating Officer Retail jobs in Michigan are:
What cities in Michigan are hiring for Chief Operating Officer Retail jobs? Cities in Michigan with the most Chief Operating Officer Retail job openings:
Chief Operating Officer Retail jobs near you
Infographic showing various Chief Operating Officer Retail job openings in Michigan as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.
Chief Operating Officer

Chief Operating Officer

UHS

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 253 frontline employees who took The Breakroom Quiz

493rd of 890 rated healthcare providers

Job description

Responsibilities
Benefit Highlights:
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • Generous Paid Time Off (PTO) of 8 hours biweekly accrued
  • Basic Life Insurance of 1x your salary
  • Short-Term Disability (STD) and Long-Term Disability (LTD)
  • Student Loan Reimbursement Program (Up to $200 per month)
  • Tuition Reimbursement
  • Loan Forgiveness Program
  • Pet Insurance and much more
Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems. As a part of our continued success and growth, we are seeking qualified applicants for our Chief Operating Officer position.
The Chief Operating Officer (COO) assists the CEO in managing the operations of Forest View Hospital (the "Hospital"). The COO provides recommendations and guidance to the Leadership Team, sets objectives, develops plans and directs activities of assigned departments/areas of responsibility. The COO plays a vital role in the strategic and long-term planning of the Hospital. The COO will assist in ensuring that quality measures are in place with all leadership and throughout the hospital with intention and a strong focus on measurable improvements. As a member of the Senior Management Team, this position ensures the development, implementation and evaluation of policies, procedures, programs, and services consistent with the Hospital's mission and vision. This includes analysis, reporting and consultation to support the goals and objectives of the Hospital as well as managing and monitoring budgets and productivity improvements in all departments.
Essential Job Responsibilities:
  • Develop and establish operational and departmental policies consistent with the overall corporate and Hospital policies, objectives and professional standards and ensure adequate execution.
  • Consistently evaluate the results of overall operations and periodically report these results to the CEO.
  • Coordinates with hospital leadership and Human Resources to lead the designing, evaluating, planning, presenting, and reviewing educational programs to meet the needs of orientation, in-service education, and continuing education of hospital personnel. Coordinates and trains existing employees on new policies and procedures with assistance from department heads.
  • Presents a yearly plan for staff development based on identified learning needs of personnel, licensing, OSHA, CMS and TJC standards. Conducts learning needs assessments, makes rounds on patient care units, interacts with all departments, and serves on committees to identify learning needs.
  • Reviews journal articles, makes recommendations to CEO on evidence-based practices to consider for implementation, and distributes to the appropriate departments.
  • Works collaborative and presently with staff on all units and departments to provide education, information around Quality initiatives; helps and support for department leadership in meeting PI goals.
  • Ensures the hospital's environment is safe, clean, and well organized. Makes recommendations for resources and adequate space. Submits requests for repairs and for required equipment. Conducts quarterly safety rounds. Assists with the coordination of offices for all personnel to be most streamlined and productive.
  • Maintains knowledge and understanding of The Joint Commission and CMS Standards and strategies for compliance as hospital's internal expert. Acts as the facility liaison during the survey process including other applicable state and federal regulatory agencies. Ensures timely response and oversees development and implementation of any required corrective actions. Assigns tasks as necessary to other departmental managers to assist in overall regulatory compliance.
  • Reviews and analyzes root causes, patterns, or trends in data collection and informs applicable Facility management staff; helps to identify and implement corrective action and performance improvement processes.
  • Play an active role in the development and execution of the Hospital's strategic plan.
  • Participate in legislation, at the state and federal level that directly affects the Hospital and the mental health field in Michigan. Serve as an administrative representative at community meetings and events, as needed.
  • Participates in developing the annual budget. Review operational costs and cost control opportunities, new operations, and growth opportunities.
  • Responsible for assisting with the administrative and contractual support of the Community Mental Health contracts.
  • Plans and develops work assignments and special projects. Participates in daily operations meeting, Pharmacy & Therapeutics Committee, EOC/Safety Committee, Medical Executive Staff, Governing Board (consultative) meetings, Patient Safety Council and PI Committee. Attends additional meetings as requested by CEO.
  • Consult with other departments within the Hospital and/or other agencies outside the Hospital, as may be needed, to render optimal services for the patients and the staff.
  • Supports the CEO in efforts to enhance retention, improve culture, and increase positive reputation management (both internally and externally). Leads by example.
  • Foster internal communications by attending and participating in Hospital-wide committees, Hospital Town Halls, and attends Hospital mandatory trainings/in-services as required.
  • Complete other duties as assigned, including supervising other departments as indicated/assigned.

Talent Management- Shares in the responsibility for retention and engagement of employees:
Performance Management & Supervision
  • Fosters staff development and growth of the team.
  • Provides regular coaching and feedback to employees to motivate their performance.
  • Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.
  • Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.
  • Maintains open communication through regular rounding and one-to-one meetings with employees.
  • Ensures staff comply with assigned education requirements in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).
  • Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed.

Recruitment & Retention
  • Provides oversight into the hiring, onboarding, and promotion process.
  • Provides oversight for maintaining accurate job descriptions/evaluative tools for assigned staff.
  • Completes new-hire touch points in accordance with the facility's Onboarding Plan.
  • Actively participates and champions the facility's Service Excellence and Recognition Programs.
  • Develops team building initiatives to engage staff and build a positive team dynamic.

About Universal Health Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
Qualifications
Educational/Licensure/Experience Qualifications:
  • Bachelor's degree required. Master's degree in nursing, Health Care Administration, Business, Social Work or Psychology preferred.
  • Current and valid license in the State of Michigan as a RN, LMSW, LCSW, or Licensed Psychologist as applicable.
  • A minimum of 5-10 years of progressive senior leadership experience in a variety of functional areas in a hospital or other related setting required.
  • Relevant experience and demonstrated skill in data aggregation and interpretation, analysis and process improvement required, including experience collecting and interpreting patient information and incident data at the medical staff and organizational level required.
  • Thorough knowledge of regulatory and accrediting agency standards, rules, and regulations (i.e., The Joint Commission, CMS, DHHS, etc.) required.
  • Knowledge of instructional skills, skill analysis, and group dynamics. Thorough knowledge of techniques and methods of adult education required.
  • Proficient in Microsoft Word, Excel and PowerPoint applications required.

What Universal Health Services employees say

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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