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Chief Digital Jobs (NOW HIRING)

UiPath, Inc.

WI ยท On-site

$210 - $320/hr

Working directly with CIOs, CTOs, Chief Digital Officers, Chief AI Officers, Enterprise Architects, and operational leaders, you will help shape the future of healthcare operations through innovative ...

GoTo Foods

VP, Catering

Atlanta, GA ยท On-site

This role sits within the Digital organization and reports to the Chief Digital Officer. Driving results here requires influence and collaboration across brand, operations, product, growth, and ...

Kohler Co.

Executive Assistant

Kohler, WI ยท On-site

Onsite, four days per week - Kohler, WI Opportunity Position Summary The Executive Administrative Assistant provides high-level, proactive support to the Chief Digital Officer (CDO). This role is ...

RYZ Labs

Director, Enterprise Sales

New York, NY

Key Responsibilities Develop and execute a strategy for acquiring new enterprise clients Build relationships with CIOs, CTOs, Chief Digital Officers, VP Engineering, Heads of Product, and other ...

RYZ Labs

Director, Enterprise Sales

Manhattan, NY ยท On-site

Build relationships with CIOs, CTOs, Chief Digital Officers, VP Engineering, Heads of Product, and other technology leaders * Own the full enterprise sales cycle from prospecting through close * Lead ...

Goodwin

Managing Director, Technology

Los Angeles, CA ยท On-site

As a key member of the Digital & Technology leadership team, the Managing Director partners closely with the Chief Digital & Technology Officer to execute the firm's technology strategy, modernize ...

Fortive

Chief Information Security Officer

Austin, TX ยท On-site

This is a senior management role reporting directly to Chief Digital and Services Officer at Accruent, with regular visibility and dotted line reporting accountability to the executive teams at all ...

Goodwin

Managing Director, Technology

Boston, MA ยท On-site

As a key member of the Digital & Technology leadership team, the Managing Director partners closely with the Chief Digital & Technology Officer to execute the firm's technology strategy, modernize ...

Jostens, Inc.

Manager, Finance

Minneapolis, MN ยท On-site

$100 - $125/hr

Provide financial guidance, modeling, and strategic support to the Chief Digital Officer, SVP of IT and leadership teams. * Develop complex financial models and business cases. Analyze revenue ...

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Chief Digital information

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$33K

$124.4K

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How much do chief digital jobs pay per year?

As of Aug 10, 2026, the average yearly pay for chief digital in the United States is $124,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $146,000.00 per year, depending on experience, location, and employer.

How does the Chief Digital role typically interact with other executive leaders within an organization?

The Chief Digital role collaborates closely with other executive leaders, such as the CEO, CIO, and CMO, to align digital strategy with overall business objectives. Regular cross-functional meetings and strategic planning sessions are common, ensuring that digital initiatives support marketing, IT infrastructure, and operational goals. Strong communication and the ability to translate technical concepts into business value are essential, as the Chief Digital Officer often acts as a bridge between technical teams and business stakeholders. This collaborative environment not only enhances organizational agility but also increases the impact of digital transformation efforts.

What is the difference between Chief Digital vs Digital Marketing Manager?

AspectChief DigitalDigital Marketing Manager
CredentialsBachelor's or master's in digital, marketing, or related fields; often requires leadership experienceBachelor's degree in marketing, communications, or related fields; certifications like Google Ads or HubSpot beneficial
Work EnvironmentExecutive leadership, strategic planning, cross-departmental collaborationMarketing teams, campaign management, content creation
Employer & Industry UsageUsed in large corporations, digital transformation initiativesUsed across industries for executing marketing campaigns
Search & Comparison IntentUnderstanding strategic digital leadership rolesFocus on marketing tactics and campaign management

The main difference is that a Chief Digital oversees overall digital strategy and transformation at an executive level, while a Digital Marketing Manager focuses on executing marketing campaigns and tactics within that strategy. The Chief Digital role is broader and more strategic, whereas the Digital Marketing Manager is more tactical and operational.

What does a Chief Digital Officer do?

A Chief Digital Officer (CDO) is responsible for driving digital transformation within an organization. They lead the development and implementation of digital strategies to improve customer experience, streamline operations, and foster innovation. The CDO works across departments to integrate digital technologies, enhance data-driven decision-making, and ensure the company stays competitive in a rapidly evolving digital landscape. Their role often includes overseeing digital marketing, e-commerce, and digital product development.

What are the key skills and qualifications needed to thrive as a Chief Digital Officer, and why are they important?

To thrive as a Chief Digital Officer, you need expertise in digital strategy, business transformation, and data analytics, typically supported by a degree in business, computer science, or a related field. Familiarity with digital platforms, cloud computing, CRM systems, and relevant certifications such as Agile or PMP is important. Exceptional leadership, strategic thinking, and communication skills help drive digital initiatives and foster cross-functional collaboration. These skills and qualities are crucial for steering organizations through digital transformation and achieving sustainable growth in a rapidly evolving marketplace.
What job categories do people searching Chief Digital jobs look for? The top searched job categories for Chief Digital jobs are:
Chief Digital jobs near you
Infographic showing various Chief Digital job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $124,409 per year, or $59.8 per hour.

Senior Principal, Business Consulting - Telecom Contact Center Transformation

Infosys Limited Digital

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago

Job description

Job details
Job Role
Senior Principal - Business Consulting
Work Location
Anywhere in the US and/or Remote
State / Region / Province
Anywhere in the US and/or Remote
Country
USA
Skills
Process|Consulting processes|Technology Consulting process
Domain
Consulting
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
146744BR
Senior Principal - Telecom Contact Center Transformation
Company: Infosys Consulting
Location: United States (multiple locations / client travel required)
Practice: Communications, Media & Entertainment (CME)
Infosys Consulting is seeking a Senior Principal specializing in Contact Center Transformation for Telecommunications clients to lead large-scale customer experience (CX) and service transformation programs for major telecom operators such as AT&T, T-Mobile, Verizon, and global communications providers.
This executive-level consulting role sits at the intersection of customer experience strategy, contact center technology modernization, AI-driven service automation, and telecom operations transformation.
The Senior Principal will serve as a trusted advisor to telecom C-suite leaders (Chief Customer Officer, Chief Digital Officer, Head of Care, CIO) and lead complex consulting engagements that transform customer support operations across voice, digital channels, and AI-enabled service platforms.
The role combines business strategy, consulting leadership, and technology transformation expertise, helping telecom providers modernize legacy call centers into omnichannel, AI-enabled customer engagement platforms.
Key Responsibilities:
Client Leadership & Executive Advisory
  • Serve as a trusted advisor to telecom executives on customer care strategy, contact center modernization, and CX transformation.
  • Lead executive workshops with customer care, digital, and IT leadership within telecom organizations.
  • Shape strategic roadmaps for omnichannel contact centers and AI-enabled service operations.
Consulting Engagement Leadership
  • Lead large-scale consulting engagements ($5M-$50M+) focused on telecom customer service transformation.
  • Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.
  • Deliver transformation programs including:
    • Omnichannel contact center modernization
    • AI-driven customer service automation
    • Intelligent IVR and conversational AI deployment
    • Workforce optimization and agent experience improvements
    • Digital self-service platforms
Contact Center & CX Transformation: Lead consulting initiatives across key domains:
Contact Center Strategy
  • Customer care operating model transformation
  • Service cost optimization
  • Customer journey redesign
  • Customer experience strategy
Technology Transformation
  • Migration from legacy call center infrastructure to cloud contact center platforms
  • Integration of digital channels including chat, SMS, social messaging, and video
  • Deployment of AI virtual agents and intelligent routing
AI & Automation
  • Agentic AI deployment
  • Conversational AI and chatbots
  • Intelligent automation of service workflows
  • Predictive analytics for customer service
Telecom Industry Expertise
Advise telecom clients on challenges specific to communications service providers including:
High-volume service operations
  • Network-related customer issues
  • BSS/OSS integrations
  • Service activation and provisioning
  • Billing and service management platforms
  • Customer churn reduction
Business Development & Growth
  • Drive consulting revenue growth within telecom customer care transformation
  • Build executive relationships with telecom operators
  • Lead proposal development and large consulting pursuits
  • Identify new opportunities across CX, AI, and digital service transformation.
Thought Leadership
  • Develop telecom CX transformation frameworks
  • Publish insights on AI-driven contact centers
  • Represent Infosys Consulting in industry forums and telecom conferences
Contact Center Technology Expertise:
Strong familiarity with major contact center and CX platforms such as:
Contact Center Platforms
  • Genesys
  • NICE CXone
  • Five9
  • Amazon Connect
  • Cisco Contact Center
  • Avaya
Customer Experience Platforms
  • Salesforce Service Cloud
  • Adobe Experience Cloud
  • Zendesk
  • ServiceNow Customer Service Management
AI & Automation
  • Conversational AI platforms
  • Generative AI for customer service
  • Speech analytics
  • Workforce optimization tools
Key Client Programs:
  • The engagements this leader may oversee:
  • Modernization of AT&T customer care operations to AI-enabled omnichannel support.
  • Implementation of cloud contact center platforms (CCaaS) for telecom providers.
  • AI-based customer service automation and virtual agents.
  • Transformation of legacy IVR systems to conversational AI platforms.
  • Customer journey redesign for 5G and digital services.
  • Service cost reduction programs for large telecom care organizations.
Basic Qualifications:
  • Bachelor's degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 10+ years' experience within the Telecom industry and at least 5 years of advisory consulting experience in comparable consulting services.
  • Ability to travel 4 days a week to multiple local, state and national client locations.
  • Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
  • An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
  • Strong client-facing skills including presentations to senior leadership, advice and consult with clients.
  • Strong experience working with major telecom operators including AT&T, Verizon, T-Mobile, Vodafone, Orange, Comcast, etc.
  • Deep understanding of Telecom customer care operations, Service provisioning workflow, Telecom billing and customer management, and Network operations impact on customer support.
The estimated total annual compensation (Base + Bonus) range for candidates based out on NJ, IL, NY, CA & WA will be $ 210,000 - $ 256,667
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
About Us
Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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