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DEPOSIT OPERATIONS REPRESENTATIVE II

SUMMARY

This position is responsible for performing any or all of the following: quality control review of account holds and stop payments; process returned deposit items; IntraFi and Missouri State Treasurer CD processing; process non-post and stop payment transactions; process charge-off and recovery transactions; internal deposit and general ledger balancing; process customer letters and notices; answer telephone and assist customers with questions about insufficient accounts, overdraft protection and charge off, or account holds; provide phone support to Universal Bankers; monitor and respond to department mailbox; and scanned document review. Work is performed under close supervision of the supervisor and in the framework of standard operating policies and procedures, however, some independent judgment and discretion is required in performing assigned tasks.  Deviations from normal procedures and/or questions are referred to the supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Make decisions about a variety of daily transactions and exercise discretionary authority; resolve problems and provide troubleshooting; professionally and diplomatically deal with coworkers.

Review and process returned deposit items. Receive unpaid checks from other financial institutions that Hawthorn Bank customers have deposited; make decisions about whether to rerun the checks for clearing or charge back to customers’ accounts; contact customers via telephone regarding returned items; periodically send letters to customers requiring special instructions on returned deposit items.

Review Bounce Protection reports daily; send letters to new Bounce customers and customers with negative balances; send daily notices regarding Bounce activity; perform necessary maintenance to add and delete Bounce from accounts.  Extend Fresh Start to qualifying customers; prepare Fresh Start documentation; establish Fresh Start plan on computer.

Review non-posted items and determine how items should be processed. Correct or return all non-posted items. Review dormant account transactions to ensure procedures are followed. Review and determine how to process transactions to restricted accounts and accounts with deceased owners.

Perform quality control review on all new and updated checking accounts, savings accounts, certificates of deposit, individual retirement accounts, safe deposit boxes, health savings accounts, commercial account analysis, automatic fund transfers, and sweeps. Review reports and documentation to verify computer records for accuracy a completeness; contact back staff to facilitate error correction. Utilize system applications to track outstanding items; forward list of pending items to affected bank staff for completion.

Perform quality control review on holds and stop payments.  Review reports and documentation against computer records for accuracy and completeness; contact bank staff to facilitate error correction. 

Monitor stop suspect report to determine whether any items are stop payment matches and perform necessary transactions to return item.

Process charge-off and recovery transactions: perform appropriate maintenance and/or account entry, mail customer proper notification. Review customer accounts for potential recoveries on charged off accounts and obtain authorization for recovery.  Report charged-off accounts and recoveries to collection agencies and ChexSystems.

Administer the IntraFi Program by approving pending orders, mailing statements, new account notices, and security notices, answering questions from bank staff, and expediting payment process.

Administer State Treasurer Program by working with representative of Missouri State Treasurer Office and appropriate bank personnel to ensure new certificates of deposits are placed for MO Link and General Deposits; ensure certificates of deposit are properly closed upon maturity.

Process CD interest checks and IRA distribution checks.

Ensure compliance with bank procedures, state and federal regulations including staying abreast of changes in regulations; make recommendations for process efficiencies.

Provide guidance and assistance to other bank staff regarding such topics as the core system, deposit procedures, and account set-up.

Reconcile and balance internal deposits and general ledger accounts and keep accurate records of same.

Assist with special projects as assigned by the supervisor. Communicate with supervisors regarding the status of pending activities and projects.

Conduct account research upon request; assist in notice and letter preparation.

Serve as primary back-up to other Deposit Operations Representative positions.

Comply with all banking regulations, policies and procedures.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned.

Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Possess a two-year associate’s degree from an accredited university or institution in business, accounting, finance, or other closely related field.  Professional work experience may be substituted on a year-for-year basis for the minimum education requirement.

Possess a minimum of at least three years of professional work experience in the area of deposit operations.  Formal education or training may be substituted for the required work experience. 

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, microfilm reader/printer, microfilmer, microfiche reader/printer, calculator, etc.).  Must have basic PC knowledge including word processing and spreadsheet software programs.

KEY CONTACTS--Internal and External

Has frequent contact with all departments and customers.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee is occasionally required to walk and sit.  The employee must frequently lift and/or move up to 10-15 pounds.  Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

Position may require occasional travel to various locations for job related business.