Chatbot Product Manager Jobs (NOW HIRING)

Axos Bank
Target Range:
$100,000.00 /Yr. - $138,000.00 /Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target:
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target:
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This Job
Driving the future of solutions and products across all Centers of Excellence, this role focuses on better aligning offerings with evolving business needs by defining a clear vision and executing it effectively.
You will be responsible for leading end-to-end product management efforts for key elements of our technical and product-based investment offering through strategy/ideation, research/design, roadmap/planning, pricing, product launch, and go-to-market.
This role will be onsite and available at any of the posted locations to include:
San Diego, CA
Irvine, CA
Los Angeles, CA
Centennial, CO
Salt Lake City, UT
Las Vegas, NV
Kansas City, MO
Edison, NJ
Omaha, NE
Remote or Hybrid is not available.
Target Range:
$100,000.00/Yr. - $138,000.00/Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
Responsibilities:

• Develop high-level vision documents for strategic initiatives, including vision, objectives, high level approach, and success criteria (quality/scope, time-to-market, and ROI) across all platforms owned by the Centers of Excellence (Salesforce, Marketing Cloud, Interaction Studio, Five9, Decisions, DocuSign, RPA, Chatbot, n8n, Retool, etc.)

• Create comprehensive discovery documents specifying the features and functionality required for the technology teams to develop. Write low-level requirements specifications and acceptance criteria.

• Drive solution architecture for complex business use cases spanning multiple platforms and systems. Familiar with integration patterns.

• Work with platform owners and business stakeholders to measure and monitor performance of COE products and solutions.

• Coordinates with IT and technical teams to develop and deploy new features and new releases on schedule.

• Prioritize future initiatives based on strategic vision, feasibility, market dynamics, client need, and financial impact, revenue potential.

• Socialize COE product strategy, roadmaps and plans among key stakeholders.

• Mentor junior product team members by providing guidance on project execution, stakeholder communication, and supporting data analytics.

• Maintain knowledge of technology evolutions and consistently identify opportunities to pilot and innovate on existing and future technology .

Requirements:

• Bachelor's degree in Business, Technology, or a related field; advanced degree preferred.

• 5+ years' experience in product management or a related role.

• Proven track record of leading cross-functional teams and delivering high-impact, scalable solutions.

• Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels.

• Deep understanding of Salesforce, Contact Center AI, and Robotic Process Automation (RPA), Generative AI Powered Platforms such as n8n and Retool.

• Knowledge of industry best practices and emerging trends in technology and business process management.

• Experience with Generative AI powered automations in regulated environments.

Preferred:

• Experience in systems analysis and software development.

• Experience in solution architecture.

• Experience in a financial services or banking environment.

• Familiarity with agile methodologies and project management frameworks.

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn more about working at Axos
Pre-Employment Background Check and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
E-Verify and Right to Work Notices
Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
IER Right to Work Poster (English/Spanish)
E-Verify Participation Poster (English/Spanish)