Required : • Proven experience as a Product Owner, Functional Expert, or Program Manager leading chatbot or conversational AI solutions in a retail or customer-care environment. • Hands-on ...
Required : • Proven experience as a Product Owner, Functional Expert, or Program Manager leading chatbot or conversational AI solutions in a retail or customer-care environment. • Hands-on ...
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Quick apply
Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team.
Phoenix, AZ Onsite Focus on Product Owner/ Product Manager profiles with experience in AI-powered chatbot, Knowledge Management, Search, or GenAI products. Candidates should demonstrate strong ...
New
Phoenix, AZ Onsite Focus on Product Owner/ Product Manager profiles with experience in AI-powered chatbot, Knowledge Management, Search, or GenAI products. Candidates should demonstrate strong ...
New
Collaborate with engineering, product, and business teams to inform intuitive and engaging customer ... Excellent communication and stakeholder management skills
Collaborate with engineering, product, and business teams to inform intuitive and engaging customer ... Excellent communication and stakeholder management skills
Product Manager
San Francisco, CA · On-site
Product Manager Platform for Heavy Industries | SF Bay Area ABOUT NEXXA Nexxa.ai is building ... Build the AI operating system for industry - not another chatbot, not another dashboard, but the ...
Product Manager
San Francisco, CA · On-site
Product Manager Platform for Heavy Industries | SF Bay Area ABOUT NEXXA Nexxa.ai is building ... Build the AI operating system for industry - not another chatbot, not another dashboard, but the ...
Product Manager
Sunnyvale, CA · On-site
Product Manager Platform for Heavy Industries | SF Bay Area About Nexxa Nexxa.ai is building ... Build the AI operating system for industry not another chatbot, not another dashboard, but the ...
Product Manager
Sunnyvale, CA · On-site
Product Manager Platform for Heavy Industries | SF Bay Area About Nexxa Nexxa.ai is building ... Build the AI operating system for industry not another chatbot, not another dashboard, but the ...
Chatbot Product Manager information
See salary details
$51.5K - $64.7K
0% of jobs
$64.7K - $78K
1% of jobs
$78K - $91.2K
3% of jobs
$91.2K - $104.4K
4% of jobs
$104.4K - $117.6K
5% of jobs
$117.6K - $130.9K
5% of jobs
$136.5K is the 25th percentile. Wages below this are outliers.
$130.9K - $144.1K
14% of jobs
$144.1K - $157.3K
5% of jobs
The median wage is $165.9K / yr.
$157.3K - $170.5K
18% of jobs
$180.6K is the 75th percentile. Wages above this are outliers.
$170.5K - $183.8K
24% of jobs
$183.8K - $197K
19% of jobs
$51.5K
$159.4K
$197K
How much do chatbot product manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for chatbot product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.
What does a Chatbot Product Manager do?
A Chatbot Product Manager oversees the development and improvement of chatbot products, ensuring they meet user needs and business goals. They work closely with designers, engineers, and data scientists to define product requirements, prioritize features, and monitor performance metrics. Their responsibilities include researching user behavior, managing project timelines, and incorporating feedback to enhance the chatbot's effectiveness and user experience. Ultimately, they act as the bridge between technical teams and stakeholders to deliver successful chatbot solutions.
What are the key skills and qualifications needed to thrive as a Chatbot Product Manager, and why are they important?
To thrive as a Chatbot Product Manager, you need expertise in product management, UX/UI design principles, and a solid understanding of conversational AI, typically supported by a degree in computer science, business, or a related field. Familiarity with chatbot development frameworks, analytics platforms, and agile project management tools is essential. Strong communication, stakeholder management, and creative problem-solving skills set top performers apart in this role. These skills ensure successful product delivery, user satisfaction, and the ability to bridge technical and business requirements effectively.
What are some common challenges a Chatbot Product Manager faces when working with cross-functional teams?
A Chatbot Product Manager often navigates the challenge of aligning diverse stakeholders, such as engineers, designers, data scientists, and customer support, to ensure the chatbot meets both business goals and user needs. Communication is key, as technical requirements, user experience, and business objectives must all be balanced in a rapidly evolving AI landscape. Additionally, managing expectations around the chatbot’s capabilities and ensuring continuous improvement based on user feedback can be complex but rewarding. Successfully overcoming these challenges often leads to a more robust, user-friendly product and strong professional relationships across departments.
What is the difference between Chatbot Product Manager vs Chatbot Business Analyst?
| Aspect | Chatbot Product Manager | Chatbot Business Analyst |
|---|---|---|
| Primary Focus | Oversees chatbot development, strategy, and product lifecycle | Analyzes business needs, gathers requirements, and improves chatbot functionality |
| Required Skills | Product management, UX design, technical understanding | Business analysis, data analysis, communication skills |
| Work Environment | Cross-functional teams, product teams, tech companies | Business units, project teams, consulting firms |
| Common Certifications | Certified Scrum Product Owner, PMP, AI certifications | CBAP, CCBA, business analysis certifications |
While both roles involve working with chatbots, the Chatbot Product Manager focuses on product strategy, development, and lifecycle management. In contrast, the Chatbot Business Analyst concentrates on analyzing business needs, gathering requirements, and optimizing chatbot performance based on data and user feedback.
More about Chatbot Product Manager jobs
What cities are hiring for Chatbot Product Manager jobs?
Cities with the most Chatbot Product Manager job openings:
What states have the most Chatbot Product Manager jobs?
States with the most job openings for Chatbot Product Manager jobs include:
What job categories do people searching Chatbot Product Manager jobs look for?
The top searched job categories for Chatbot Product Manager jobs are:
Job description
Job Summary:
1872 Consulting is a leading retail organization focused on transforming the customer experience through innovation, data, and intelligent automation. As the AI Chatbot Product Owner (Retail), you will lead the strategy and continuous optimization of retail chatbot platforms, translating customer service goals into conversational AI solutions.
Responsibilities:
• Own the chatbot roadmap and vision, aligning automation goals with customer experience strategy and retail service objectives.
• Identify and prioritize high-value use cases for self-service and conversational automation based on customer pain points and support data.
• Design, enable, and optimize chatbot intents, workflows, and content to improve containment, first contact resolution (FCR), and customer satisfaction (CSAT).
• Collaborate cross-functionally with Customer Care, Technology, CRM, and Order Management teams to ensure seamless integrations and handoffs.
• Analyze performance metrics (deflection, AHT, precision, recall, and CSAT) to guide tuning cycles, NLP improvements, and customer journey refinements.
• Define functional requirements and user stories, manage sprint deliverables, and drive agile iteration across internal and vendor teams.
• Facilitate workshops and adoption sessions to train and align support teams on chatbot functionality, escalation paths, and tone of voice.
• Stay current on Generative AI and conversational commerce trends, applying practical innovations to improve customer engagement and personalization.
Qualifications:
Required:
• Proven experience as a Product Owner, Functional Expert, or Program Manager leading chatbot or conversational AI solutions in a retail or customer-care environment.
• Hands-on expertise with major platforms such as Dialogflow, Microsoft Copilot, Amazon Lex, IBM Watson, Kore.ai, or Rasa.
• Demonstrated success improving key performance indicators — containment/deflection, FCR, AHT, and CSAT — through data-driven optimization.
• Strong understanding of AI/ML concepts, NLU/NLP tuning, and conversational design principles.
• Excellent communication, analytical, and cross-functional leadership skills with the ability to translate data insights into strategy.
Preferred:
• Experience in retail or e-commerce AI applications, including conversational commerce and personalized recommendations.
• Familiarity with CRM or ticketing systems such as Salesforce Service Cloud, ServiceNow, or Zendesk.
• Exposure to GenAI-based support tools for knowledge article generation or dynamic response optimization.
• Background in customer journey analytics and process mapping within contact center or omnichannel operations.
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.
1872 Consulting is a leading retail organization focused on transforming the customer experience through innovation, data, and intelligent automation. As the AI Chatbot Product Owner (Retail), you will lead the strategy and continuous optimization of retail chatbot platforms, translating customer service goals into conversational AI solutions.
Responsibilities:
• Own the chatbot roadmap and vision, aligning automation goals with customer experience strategy and retail service objectives.
• Identify and prioritize high-value use cases for self-service and conversational automation based on customer pain points and support data.
• Design, enable, and optimize chatbot intents, workflows, and content to improve containment, first contact resolution (FCR), and customer satisfaction (CSAT).
• Collaborate cross-functionally with Customer Care, Technology, CRM, and Order Management teams to ensure seamless integrations and handoffs.
• Analyze performance metrics (deflection, AHT, precision, recall, and CSAT) to guide tuning cycles, NLP improvements, and customer journey refinements.
• Define functional requirements and user stories, manage sprint deliverables, and drive agile iteration across internal and vendor teams.
• Facilitate workshops and adoption sessions to train and align support teams on chatbot functionality, escalation paths, and tone of voice.
• Stay current on Generative AI and conversational commerce trends, applying practical innovations to improve customer engagement and personalization.
Qualifications:
Required:
• Proven experience as a Product Owner, Functional Expert, or Program Manager leading chatbot or conversational AI solutions in a retail or customer-care environment.
• Hands-on expertise with major platforms such as Dialogflow, Microsoft Copilot, Amazon Lex, IBM Watson, Kore.ai, or Rasa.
• Demonstrated success improving key performance indicators — containment/deflection, FCR, AHT, and CSAT — through data-driven optimization.
• Strong understanding of AI/ML concepts, NLU/NLP tuning, and conversational design principles.
• Excellent communication, analytical, and cross-functional leadership skills with the ability to translate data insights into strategy.
Preferred:
• Experience in retail or e-commerce AI applications, including conversational commerce and personalized recommendations.
• Familiarity with CRM or ticketing systems such as Salesforce Service Cloud, ServiceNow, or Zendesk.
• Exposure to GenAI-based support tools for knowledge article generation or dynamic response optimization.
• Background in customer journey analytics and process mapping within contact center or omnichannel operations.
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.
About 1872 Consulting
Sourced by ZipRecruiter
1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Chicago, IL, US
Year founded
2014