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Chat Text Crisis Line Supervisor Jobs in Indiana

Fazoli's

Shift Supervisor

Lafayette, IN · On-site

$15 - $16/hr

  • Medical

  • Life

  • PTO

... of crisis. Manna's Women in Leadership Council is built on a set of core values and guiding ... This role involves managing the front-line team, ensuring customer satisfaction, maintaining ...

Fazoli's

Shift Supervisor

Clarksville, IN

$15 - $16.50/hr

  • Medical

  • Life

  • PTO

... of crisis. Manna's Women in Leadership Council is built on a set of core values and guiding ... This role involves managing the front-line team, ensuring customer satisfaction, maintaining ...

Hersheys

Line Lead Trainee - Whitestown, IN

Whitestown, IN · On-site

$27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... email and text. To be considered, you must have access to a valid email address. * Qualified ... Radios issues to the other Line Leads, SHL and Supervisor * Communicate with Material Handlerteam ...

Compass Group

FRONT OF HOUSE LEAD SUPERVISOR

Indianapolis, IN · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Convenient IndyGo bus line stop on campus! * Pay Range: $19.50 per hour to $23.00 per hour. We Make ... Text JOB to 75000 and search requisition ID number 1511164. The advertised program is a ...

Wellstone Regional Hospital

RN - Psych

Jeffersonville, IN · On-site

$1.7K - $2.3K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Crisis Prevention Intervention (CPI) is preferred but is offered at the facility. Set schedules are ... Free and unlimited continuing education units (CEUs) * 24/7 dedicated Care Line and clinical ...

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All JobsChat Text Crisis Line Supervisor JobsChat Text Crisis Line Supervisor Jobs in Indiana

Chat Text Crisis Line Supervisor information

How do you become a Chat Text Crisis Line supervisor?

To become a Chat Text Crisis Line supervisor, candidates typically need prior experience as a crisis counselor or chat/text support staff, along with strong communication and leadership skills. Many organizations require relevant certifications in mental health or crisis intervention and prefer candidates with supervisory or management experience. Training on specific protocols and tools used in crisis support is also often provided or required.

What is the difference between Chat Text Crisis Line Supervisor vs Chat Text Crisis Line Counselor?

AspectChat Text Crisis Line SupervisorChat Text Crisis Line Counselor
CredentialsTypically requires crisis intervention training, certifications, and supervisory experienceRequires crisis intervention training, certifications, and counseling skills
Work EnvironmentSupervises crisis line staff, manages operations, and ensures qualityProvides direct support to individuals via chat, offering counseling and crisis intervention
Employer & IndustryNonprofit organizations, mental health agencies, crisis centersSame as supervisor, working within mental health and crisis support services

The main difference is that the Chat Text Crisis Line Supervisor oversees the team and manages operations, while the Chat Text Crisis Line Counselor provides direct support and counseling to individuals in crisis. Both roles require similar certifications, but their responsibilities differ in scope and focus.

What are popular job titles related to Chat Text Crisis Line Supervisor jobs in Indiana?

For Chat Text Crisis Line Supervisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Chat Text Crisis Line Supervisor jobs in Indiana look for?

The top searched job categories for Chat Text Crisis Line Supervisor jobs in Indiana are:

What cities in Indiana are hiring for Chat Text Crisis Line Supervisor jobs?

Cities in Indiana with the most Chat Text Crisis Line Supervisor job openings:

Chat Text Crisis Line Supervisor jobs near you

Customer Service Supervisor, CMS

Carrington Holding Company, LLC

Westfield, IN • On-site

$64K - $74K/yr

Full-time

Medical, Retirement

Re-posted 15 days ago

Job description

Come join our amazing team and work a hybrid schedule!

The Customer Service Supervisor will oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consistent goal achievement. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $64,480.00/yr to $74,480.00/yr plus monthly incentive bonus.

What you'll do:

  • Supervise the entire operation of a unit within the Customer Service Department.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
  • Responsible for ensuring that corporate standards are communicated and consistently applied throughout the unit.
  • Review the unit's daily productivity report and utilize monitoring systems to effectively evaluate and impact performance.
  • Assist in answering escalated borrower inquiries and answer complex/general questions from team.
  • Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
  • Train, educate, assist and motive employees to meet and exceed set performance goals.
  • Create and maintain a motivating and positive working environment.
  • Monitor real time key performance metrics (KPI's) to ensure proper coverage and identify continuous improvement opportunities.
  • Conduct team meetings to ensure the team is current on company's policies, procedures and address training opportunities.
  • Perform other duties as assigned.

What you'll need:

  • High school diploma or equivalent work experience.
  • Three (3) plus years' customer service/call center experience in a high-volume telephone contact environment.
  • Two (2) years or more Mortgage Loan Servicing industry experience preferred.
  • Intermediate MS Office skills.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.  

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