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Chat Text Crisis Line Supervisor Jobs in Indiana

YWCA Greater Lafayette

Shelter Advocate

Lafayette, IN · On-site

$13.26/hr

Domestic Violence Intervention and Prevention Program (DVIPP) Supervisor: Shelter Operations ... Evenings, weekends, and holidays to ensure 24/7 coverage of crisis line. Set schedules for 10-28 ...

YWCA Greater Lafayette

Shelter Advocate

Lafayette, IN · On-site

$13.26/hr

Domestic Violence Intervention and Prevention Program (DVIPP) Supervisor: Shelter Operations ... Evenings, weekends, and holidays to ensure 24/7 coverage of crisis line. Set schedules for 10-28 ...

Geodis

Human Resource Generalist

Plainfield, IN

  • Medical

  • Dental

  • Vision

  • Retirement

Advises front line supervisors and managers on appropriate resolution of employee relations issues ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text ...

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Chat Text Crisis Line Supervisor information

How do you become a Chat Text Crisis Line supervisor?

To become a Chat Text Crisis Line supervisor, candidates typically need prior experience as a crisis counselor or chat/text support staff, along with strong communication and leadership skills. Many organizations require relevant certifications in mental health or crisis intervention and prefer candidates with supervisory or management experience. Training on specific protocols and tools used in crisis support is also often provided or required.

What is the difference between Chat Text Crisis Line Supervisor vs Chat Text Crisis Line Counselor?

AspectChat Text Crisis Line SupervisorChat Text Crisis Line Counselor
CredentialsTypically requires crisis intervention training, certifications, and supervisory experienceRequires crisis intervention training, certifications, and counseling skills
Work EnvironmentSupervises crisis line staff, manages operations, and ensures qualityProvides direct support to individuals via chat, offering counseling and crisis intervention
Employer & IndustryNonprofit organizations, mental health agencies, crisis centersSame as supervisor, working within mental health and crisis support services

The main difference is that the Chat Text Crisis Line Supervisor oversees the team and manages operations, while the Chat Text Crisis Line Counselor provides direct support and counseling to individuals in crisis. Both roles require similar certifications, but their responsibilities differ in scope and focus.

What are popular job titles related to Chat Text Crisis Line Supervisor jobs in Indiana?

For Chat Text Crisis Line Supervisor jobs in Indiana, the most frequently searched job titles are:

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Cities in Indiana with the most Chat Text Crisis Line Supervisor job openings:

Chat Text Crisis Line Supervisor jobs near you

Crisis Support Staff Saturday and Sunday 2p-10p

YWCA North Central Indiana

South Bend, IN • On-site

Part-time

Re-posted 10 days ago

Job description

Do you want a career that makes a difference? As the YWCA North Central Indiana's
Crisis Support Staff, you can help change the world for women and children in
our community who are striving for better lives. YWCANCIN is the leading emergency shelter
provider and services to domestic violence and sexual assault victims. Our programs help victims
survive abuse and build safer, happier healthier futures. We would love for you to be a part of our
incredible team that makes a difference in thousands of people's lives each year.

Part Time, 16 hours, Every Weekend 2pm-10pm (includes holidays), can pick up additional hours as department needs throughout week

Responsible for maintaining security of building, answering crisis calls and determining eligibility for services, information and referral for telephone callers and residents, and communication of information concerning client matters to appropriate staff.

1. Reporting Relationship

The Crisis Desk Specialist reports to the South Bend Shelter Manager.

2. Supervises

The Crisis Desk Specialist has no supervisory responsibilities.

3. Responsibilities and Essential Functions

* Conducts lethality screen and safety plan with all victims at intake or on crisis call

* Greets persons coming to YWCA, answers questions about programs, and gives directions when requested; maintains complete familiarity with all programs, services and schedules of the YWCA

* Maintains security of client entrance of building, monitors security system

* Handles crisis line and documents calls

* Assists with intakes

* Answers residential phone lines and takes accurate messages as necessary

* Distributes client mail

* Assists residents with minor problems and emergencies; keeps daily log of events as they occur.

* Serves as a positive role model for clients

* Maintains custody of medication for all residents and ensures all medication taken is logged

* Record and log custodian as necessary

* Maintains open communication with case managers and other program staff to ensure important client information is shared as appropriate

* Reports any suspected child abuse immediately

* Maintains confidentiality

* Participates in regular staff meetings and trainings

* Performs other duties as assigned


Knowledge and Ability

  • Ability to work well with people and make decisions in emergency situations

  • Ability to maintain accurate records

  • Ability to work as part of a team

  • Ability to follow instructions and complete assignments

  • Ability to assess client needs and well-being

  • Knowledge of women's issues

Education and Experience

  • High school diploma/GED required. Associates/Bachelor's Degree preferred.

  • Experience working with women and children in a social service setting desirable.

Physical/Mental Essential Requirements

  • Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
  • Full range of body motion including manual and finger dexterity and eye-hand coordination.
  • Ability to sit at a computer work station for extended periods of time.
  • Occasional need to stand for long periods of time.
  • Ability to focus on detail and accuracy.
  • Ability to handle environmental conditions inside and outside.
  • Occasional high stress may be experienced in dealing with clients, staff and volunteers.