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Chat Support Jobs in Frederick, MD (NOW HIRING)

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and ... Chat * Password safes * Proxy servers * VTC * File share * Wiki Compensation and Benefits: We seek ...

HB Travels

Remote Support Specialist

Frederick, MD · Remote

We are seeking a motivated and customer-focused Remote Support Specialist to join our growing team. This role is ideal for individuals who enjoy helping others, solving problems, and delivering ...

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All JobsChat Support JobsChat Support Jobs in Frederick, MD

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See Frederick, MD salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat support in Frederick, MD is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.22 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Frederick, MD?

The most popular types of Chat Support jobs in Frederick, MD are:

What are popular job titles related to Chat Support jobs in Frederick, MD?

For Chat Support jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Frederick, MD look for?

The top searched job categories for Chat Support jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Chat Support jobs?

Cities near Frederick, MD with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Frederick, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $53,869 per year, or $25.9 per hour.

Support Specialist - Virtual Meeting

Chakrabarti Management Consultancy Inc

Rockville, MD • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

Job description

Virtual Meeting Support Specialist

Location: Rockville, MD (Onsite)

 

Why CMCI?

CMCI provides management consulting and IT services that empower enterprises to achieve their business goals in today's highly competitive market. Our goal is to seamlessly integrate into each customer's organization to fully understand their business and technology needs. This approach allows us to quickly deliver high quality solutions while achieving the highest level of customer satisfaction on time and within budget. By choosing CMCI, you are choosing a company that can deliver on business outcomes and mission needs in the most cost-effective manner and without sacrificing capability. As a part of CMCI's culture of loyalty and commitment to its employees, CMCI is committed to providing a tremendous career path by promoting employees to their highest potential.

 

Job Description:

Provides advanced technical and operational support for large-scale virtual meetings and collaboration platforms. This role ensures execution, technical stability, and accessibility of high-visibility virtual meetings conducted primarily through Zoom and Microsoft Teams. The Senior Virtual Support Technician will coordinate with meeting hosts, provide live event support, troubleshoot technical issues, and maintain detailed documentation within ServiceNow to support service delivery, reporting, and continuous improvement. The position requires strong technical troubleshooting capabilities, experience supporting large enterprise virtual events, and the ability to work directly with senior stakeholders in a fast-paced federal environment.

 

Basic Responsibilities:

§  Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.

§  Minimum 5 years of experience providing supporting enterprise virtual meeting platforms or collaboration technologies.

§  Ability to obtain and maintain a federal Public Trust (Tier 2) background investigation and HHS PIV credential.

§  Preferred Qualifications (At least one of the following certifications is required):

o   CompTIA Network+

o   CompTIA Security+

o   ITIL 4 Foundation

Knowledge, Skills, and Abilities

§  Large-Scale Virtual Meeting Operations: Demonstrated expertise in planning, coordinating, and supporting large-scale virtual meetings and events involving hundreds to thousands of participants across federal stakeholders, partners, and external audiences.

§  Zoom for Government and Microsoft Teams Administration: Advanced knowledge of configuring and managing enterprise collaboration platforms including Zoom for Government and Microsoft Teams, supporting webinars, large meetings, breakout sessions, polls, Q&A, recordings, and participant management.

§  Live Virtual Event Technical Support: Ability to provide real-time technical oversight during live meetings, including launching events, monitoring platform performance, managing participant interactions, and quickly resolving audio/video or connectivity issues.

§  Virtual Meeting Pre-Event Coordination: Skill in conducting pre-meeting planning sessions with meeting hosts to confirm event requirements, attendee expectations, meeting features, and technical configurations necessary for successful event delivery.

§  Participant Support and Training: Ability to guide meeting participants and hosts on platform features such as joining meetings, enabling audio/video, chat participation, screen sharing, polling, and Q&A tools.

§  ServiceNow Ticket Management and Documentation: Experience managing meeting support requests through ServiceNow, including ticket creation, documentation of meeting requirements, tracking issues, recording resolutions, and maintaining accurate support records.

§  Technical Troubleshooting for Collaboration Platforms: Expertise diagnosing and resolving issues involving virtual meeting platforms, including connectivity issues, platform configuration errors, audio/video performance problems, and participant access challenges.

§  Tier 1 and Tier 2 Platform Support: Ability to provide multi-tier support for enterprise collaboration tools, including troubleshooting user issues, resolving technical incidents, and coordinating escalations with platform vendors or Microsoft 365 support teams when necessary.

§  After-Action Reporting and Meeting Analytics: Skill in compiling detailed after-action reports capturing meeting recordings, participant attendance data, chat logs, poll results, Q&A summaries, transcripts, and operational observations.

§  Operational Reporting and Trend Analysis: Ability to support development of monthly operational summaries that track supported meetings, recurring technical issues, platform usage trends, and service improvement opportunities.

§  Knowledge Management and Process Improvement: Ability to create and maintain knowledge base articles documenting recurring issues, troubleshooting procedures, and best practices for virtual meeting operations.

§  Stakeholder Coordination and Customer Support: Strong customer service and communication skills with the ability to interact effectively with federal leadership, program offices, and external stakeholders to ensure successful virtual event delivery.

Tools and Technology Requirements (May not be exhaustive)

§  IT Service Management: ServiceNow (incident, request, knowledge base, reporting, and ticket documentation)

§  Virtual Meeting Platforms: Zoom for Government and Microsoft Teams (webinars, large meetings, breakout rooms, polling, Q&A, recordings)

§  Microsoft 365 Productivity Suite: Outlook, SharePoint, Excel, PowerPoint, Teams

§  Reporting and Analytics: Microsoft Excel, PowerPoint, ServiceNow dashboards, platform usage analytics from Zoom and Microsoft Teams

§  Meeting Data and Documentation: Zoom and Teams meeting reports (attendance reports, chat logs, poll results, transcripts, and recordings)

§  Knowledge Management: ServiceNow Knowledge Base and internal documentation repositories

Note: This is not an exhaustive list. Tools and technologies may vary by project and evolve over time. The ideal candidate demonstrates flexibility and the ability to lead teams regardless of the specific platform.

 

Clearance: Must have the ability to obtain a Public Trust clearance, at minimum

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

Company Description

CMCI provides management consulting and IT services that empower enterprises to achieve their business goals in today's highly competitive market. Our goal is to seamlessly integrate into each customer's organization to fully understand their business and technology needs. This approach allows us to quickly deliver high quality solutions while achieving the highest level of customer satisfaction on time and within budget. By choosing CMCI, you are choosing a company that can deliver on business outcomes and mission needs in the most cost-effective manner and without sacrificing capability. As a part of CMCI's culture of loyalty and commitment to its employees, CMCI is committed to provide a tremendous career path by promoting employees to their highest potential.