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Chat Support Jobs in Frederick, MD (NOW HIRING)

Level One Personnel

Court Support Specialist

Rockville, MD · On-site

  • Medical

  • Retirement

Court Support Specialist Location: Rockville, MD Hours: Full-Time Pay: $20/hr Type: Long Term Contract, no end date Responsibilities: * Collect and review traffic citation information, client records ...

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$50K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role The Client Support Specialist will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of ...

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$50K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role The Client Support Specialist will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of ...

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$18 - $24/hr

About the Role The Client Support Specialist will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of ...

LIVunLtd

Service Support Specialist

Frederick, MD · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

LIVunLtd

Service Support Specialist

Frederick, MD · Hybrid

$18 - $21/hr

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Frederick, MD

Chat Support information

See Frederick, MD salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat support in Frederick, MD is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.22 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Frederick, MD?

The most popular types of Chat Support jobs in Frederick, MD are:

What are popular job titles related to Chat Support jobs in Frederick, MD?

For Chat Support jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Frederick, MD look for?

The top searched job categories for Chat Support jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Chat Support jobs?

Cities near Frederick, MD with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,869 per year, or $25.9 per hour.

Geriatric Support Specialist

Home Helpers Home Care

Harpers Ferry, WV • On-site

$14 - $18/hr

Full-time

Re-posted 27 days ago

Job description

) Home Care Support Specialist
Job Summary:
Home Helpers of Martinsburg is seeking a dedicated and compassionate Home Care Support Specialist to join our team in Harpers Ferry, West Virginia and surrounding areas. As a key member of our Home Care team, you will play a vital role in providing essential support to seniors and individuals in need, enabling them to maintain their independence and dignity in the comfort of their own homes. This is an opportunity to make a meaningful impact on someone's life, and we invite you to join our family-like work environment to start making a difference today!
About the Role:
As a Home Care Support Specialist, your responsibilities will include:
  • Providing one-on-one support to clients, such as companionship, light housekeeping, meal preparation, and personal care
  • Assisting with daily living activities, such as bathing, dressing, and grooming
  • Encouraging and promoting independence and autonomy for our clients
  • Building strong relationships with clients, families, and other caregivers
  • Communicating effectively with the care team to ensure seamless care coordination
  • Maintaining accurate records and reports of client care

What We Offer:
  • Flexible Scheduling: Choose shifts that fit your lifestyle with part-time, and PRN options
  • Competitive Pay & Benefits: We offer a wage that reflects your dedication, with benefits that support your well-being (benefits information pending)
  • Ongoing Training & Growth: Whether you're new to caregiving or a seasoned pro, we invest in your success
  • Supportive Work Environment: We're more than a team; we're a family. You'll have 24/7 support and a network that truly cares
  • Work with Purpose: Every day, you'll make a meaningful impact on someone's life

Company Information:
Home Helpers of Martinsburg is part of the Home Helpers Home Care network, a leading provider of non-medical home care services. Our mission is "Making Life Easier", and we believe that every individual deserves to live with dignity and independence.
How to Apply:
If you have a heart for helping others and want to be part of a team that values and supports you, we encourage you to apply today!

Apply