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Chat Support Jobs in Laurel, MD (NOW HIRING)

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

  • Medical

  • Retirement

Position Overview The Support Agent serves as the first point of contact for Leap customers ... Provide timely, professional, and accurate responses to clients via phone, email, and chat.

Wilmerhale

Deskside Support Specialist

Washington, DC · On-site

Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

... chat, until they've solved a technical issue. • Properly escalate unresolved issues to appropriate external teams (e.g., AWS technical support). • Provide prompt and accurate feedback to ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

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All JobsChat Support JobsChat Support Jobs in Laurel, MD

Chat Support information

See Laurel, MD salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat support in Laurel, MD is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Laurel, MD?

The most popular types of Chat Support jobs in Laurel, MD are:

What are popular job titles related to Chat Support jobs in Laurel, MD?

For Chat Support jobs in Laurel, MD, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Laurel, MD look for?

The top searched job categories for Chat Support jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Chat Support jobs?

Cities near Laurel, MD with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,717 per year, or $25.8 per hour.

Client Services Project Coordinator

TransPerfect Connect

Washington, DC • On-site

Full-time

Re-posted 8 days ago

Job description

Job Summary:
TransPerfect is a global leader in language and technology solutions, and they are seeking a Client Services Project Coordinator to enhance client relationships and manage project lifecycles. The role involves coordinating with various teams, responding to client requests, and ensuring high-quality deliverables while adhering to deadlines and budgets.
Responsibilities:
• Respond to client requests for new project initiatives, by closely monitoring external and internal email correspondence.
• Collaborate with various members of the production, tech and sales teams to assess the scope of work and produce cost estimates.
• Frame project instructions, specifications and deadlines within our internal job-tracking system.
• Serve as the primary point of contact for clients and third party vendors.
• Manage client relationships and set expectations in increasingly narrow timeframes.
• Oversee full project lifecycle; monitor and communicate project progress; ensure strict adherence to deadlines, protocols and budgets and ultimately produce high quality deliverables.
• Experienced candidates will be called upon to provide training and guidance on best practices to support process improvement and optimization and to aid in scoping and developing technical solutions.
• Perform other special projects or duties when required.
Qualifications:
Required:
• Minimum Bachelor’s degree or its equivalent
• Flexibility to work rotating shifts on a weekly basis, including some weekends and evenings.
• Superior written and spoken communication skills in English.
• Strong attention to detail and an outgoing personality, with willingness to take initiative on new projects
• Ability to work in a fast-paced and team-oriented environment; collaborating with numerous teams across multiple departments, all with the goal of providing exceptional client service and delivering a superior product to all clients at all times.
• Willingness to work under pressure, juggling multiple projects and deadlines simultaneously, all while remaining calm, collected, and professional.
• Desire to build external relationships with clients, and internal relationships with peers/coworkers from other departments
Preferred:
• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas
Company:
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support. Founded in , the company is headquartered in Phoenix, Arizona, US, , with a team of 1001-5000 employees. The company is currently Late Stage.

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