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Chat Support Jobs in Salisbury, MD (NOW HIRING)

Easterseals Delaware

Support Specialist

Georgetown, DE · On-site

$17/hr

Position Opening - Direct Support Professional (Support Specialist) Location - 22317 DuPont Blvd, Georgetown, DE 19947 Have you always wanted to make a difference in the lives of others? Have you ...

TNAA

Hospice Registered Nurse RN

Georgetown, DE

$56.33/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... You will collaborate closely with the interdisciplinary hospice team to support patients and their ...

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All JobsChat Support JobsChat Support Jobs in Salisbury, MD

Chat Support information

See Salisbury, MD salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chat support in Salisbury, MD is $25.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.03 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Salisbury, MD?

The most popular types of Chat Support jobs in Salisbury, MD are:

What job categories do people searching Chat Support jobs in Salisbury, MD look for?

The top searched job categories for Chat Support jobs in Salisbury, MD are:

What cities near Salisbury, MD are hiring for Chat Support jobs?

Cities near Salisbury, MD with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Salisbury, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $53,502 per year, or $25.7 per hour.

Support Specialist

Easterseals Delaware

Georgetown, DE • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description


Position Opening – Direct Support Professional (Support Specialist) Location – 22317 DuPont Blvd, Georgetown, DE 19947



Have you always wanted to make a difference in the lives of others? Have you wondered what kind of impact you could make? Easterseals may have the perfect opportunity for you to work in a job that you love, while making a difference and earning a competitive pay and comprehensive benefits!  


Easterseals is seeking a motivated and dedicated professional to provide support and guidance to individuals with intellectual disabilities as they learn important life skills such as communication and daily routines.  

As you build relationships with the people you support, you will share in the joy that they experience when learning a new skill that promotes independence in everyday life.  


Click HERE to meet one of our DSP's and find out what life could look like if you worked for Easterseals! 


Qualifications:  


  • Must have compassion for others and the desire to support adults with 

disabilities  

  • Must be able to work 30 hours/weekly M-F (daytime)  
  • High school diploma or equivalent  
  • Driving record in good standing to drive company vehicles 


Preferred Skills:  


  • Experience working with adults with disabilities is a plus, but not required   • Job-specific paid training provided on site  


What Easterseals Offers:  


  • A welcoming environment filled with people who are passionate about our mission  
  • Competitive wages and a comprehensive, affordable benefits package including health, dental, and vision insurance 
  • Retirement plan with company match up to 5%  
  • 12-paid holidays  
  • Generous PTO package including three weeks’ vacation after two years’ 

service 

  • Performance-based annual increases
  • Student loan forgiveness qualifying organization (PSLF)
  • Sign on bonus
  • Opportunities for career advancement

• 

Submit your resume to Alex Older at aolder@esdel.org. 

Easterseals is proud to create a diverse workforce and is an equal opportunity employer. Visit https://www.easterseals.com/de/ to learn more about our CARF accredited programs. EEOE  


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