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Chat Support Jobs in Elgin, IL (NOW HIRING)

Go Spindle

Paraprofessional Support

Northbrook, IL

$19.42 - $30.42/hr

Chat feature in app for immediate assistance * Opportunities to grow within school-based support roles * Make a real difference in students' lives every day Apply Today Join Spindle and become part ...

ADP

Partner Support Specialist

Schaumburg, IL · Hybrid

Build Strong Relationships Engage with partners via phone, email, and chat to build trust and ... support, or systems integration * Ability to work additional hours during peak seasons, as needed

ADP

Partner Support Specialist

Schaumburg, IL · On-site

Build Strong Relationships Engage with partners via phone, email, and chat to build trust and ... support, or systems integration * Ability to work additional hours during peak seasons, as needed

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

... and chat. • Handle large, custom, and competitor cross-over quoting opportunities between ... show support, and others as necessary. Qualifications : Required : • Bachelor's Degree in ...

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All JobsChat Support JobsChat Support Jobs in Elgin, IL

Chat Support information

See Elgin, IL salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chat support in Elgin, IL is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Elgin, IL? The most popular types of Chat Support jobs in Elgin, IL are:
What are popular job titles related to Chat Support jobs in Elgin, IL? For Chat Support jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Elgin, IL look for? The top searched job categories for Chat Support jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Chat Support jobs? Cities near Elgin, IL with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Elgin, IL as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $53,557 per year, or $25.7 per hour.

Dealer Support Coordinator I

Bath Concepts

Libertyville, IL • On-site

$22 - $23/hr

Full-time

Re-posted 19 days ago

Job description

Summary
Under the direction of the Dealer Support Leadership, the Dealer Support Coordinator I is responsible for the day-to-day dealer orders and interactions, while contributing to the growth of the company by performing a high level of dealer support and quality service.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
 
  1. Communicate effectively with dealers via phone, email, and chat.
  2. Process orders in a timely fashion (average 25+ orders per day) by 90 days.
  3. Assist dealers in a timely, prompt, professional and friendly manner.
  4. Provide knowledgeable answers to our dealers regarding product, pricing, and availability.
  5. Help dealers navigate our e-commerce and assist in the ordering process.
  6. Research and solve dealer concerns and/or issues.
  7. Attend and actively participate in scheduled meetings.
  8. Provide high level of service and dealer support.
  9. Manages $1-6 Million in Order Volume.
  10. Manage 1 Key Account over 500k.
  11. Communicate effectively with other departments as needed regarding order and dealer relations.
  12. Proactively manage dealer accounts by notifying dealers of potential stock issues or shipment delays.
  13. Follow & Demonstrate Bath Concept’s Core Values.
 
Education and/or Experience
  • Requires an Associates Degree or 2 – 3 years of related experience in an office environment.
  • High level of computer literacy, to include MS Office.
  • Strong organizational and communication skills.
  • Ability to work with others.
  • Ability to complete purchase orders, schedules and assigned reports.
  • Ability to communicate effectively and demonstrate proper email etiquette.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties and responsibilities of this position, the employee will be sitting at a desk 90% of the time.  Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
 
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee works in an office environment. The noise level in the work environment is consistent with normal office noise levels.
The above statement reflects the general details necessary to describe the principal functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.
Bath Concepts Inc. is an Equal Opportunity Employer
 

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