ZipRecruiter

Log In

1

Chat Support Jobs in Elgin, IL (NOW HIRING)

Vivid Seats

Support Specialist (Skybox)

Chicago, IL · On-site

$43K/yr

Familiarize yourself with user technical support cases through phone, chat, and email submission. 90 days in * Contribute to our approaches, methods, or technologies to support overall business goals ...

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner. * Address basic questions related to third-party integrations with IBKR API. * Guide clients ...

GEODIS

Sales Support Manager

Elk Grove Village, IL

$85K - $100K/hr

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... Attends Support training to build knowledge base and skill in Myzone products * Identifies and ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... Attends Support training to build knowledge base and skill in Myzone products * Identifies and ...

GEODIS

Sales Support Manager

Elk Grove Village, IL · On-site

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

BCI Acrylic

Dealer Support Coordinator I

Libertyville, IL · On-site

$22 - $23/hr

Communicate effectively with dealers via phone, email, and chat. * Process orders in a timely ... Provide high level of service and dealer support. * Manages $1-6 Million in Order Volume. * Manage ...

Vivid Seats

Support Specialist (Skybox)

Chicago, IL · On-site

$43K/yr

Familiarize yourself with user technical support cases through phone, chat, and email submission. 90 days in * Contribute to our approaches, methods, or technologies to support overall business goals ...

previous pagenext page

Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Elgin, IL

Chat Support information

See Elgin, IL salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support in Elgin, IL is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Elgin, IL? The most popular types of Chat Support jobs in Elgin, IL are:
What are popular job titles related to Chat Support jobs in Elgin, IL? For Chat Support jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Elgin, IL look for? The top searched job categories for Chat Support jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Chat Support jobs? Cities near Elgin, IL with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Elgin, IL as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $53,557 per year, or $25.7 per hour.

ADAS Customer Support Technician

The Boyd Group

Elmhurst, IL

$24.50 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Company: Mobile Auto Solutions

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At the Mobile Auto Solutions, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.


Ready to grow with a team that's built for your success? Apply today.


Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.


This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available.

This position is not remote and requires consistent, in-person attendance to perform all essential job functions.

ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position - it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction.

This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer's vehicle calibrated and back on the road safely.

Key Job Responsibilities

  • Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.
  • Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
  • Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
  • Other duties as assigned

Education and/or Experience Required

  • High School diploma or GED required
  • 1 to 3 years working in a technical field or technical call center environment required

Required Skills/Abilities

  • Strong PC skills including proficiency in Microsoft or Google environments
  • Superior customer service skills required
  • Ability to read and learn OEM service information and procedures
  • Strong problem-solving capabilities required
  • Ability to communicate effectively both verbally and in writing with customers required
  • Ability to multi-task required
  • Automotive experience or Automotive education experience preferred

Other Requirements

  • Must be able to hear on a telephone and at times with others speaking

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
MAS offers the comprehensive benefits you expect from an industry leader, including:

  • Annual Paid Time Off (PTO) plans

  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

  • 6 paid holidays annually

  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

  • 401(k) Retirement Plan with company match

  • Employer Paid Short-Term Disability & Life Insurance

  • Additional Voluntary Life Insurance

  • Continuing Education Opportunities

  • Free Prescription or Non-Prescription Safety Glasses annually

  • Annual Voluntary Uniform Stipend

  • Voluntary Daily Pay option available

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$24.50 - $30 / Hourly

Apply