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Chat Support Jobs in Dallas, GA (NOW HIRING)

Switchyards, Inc.

Member Support ()

Atlanta, GA · On-site

$11.75 - $15.25/hr

Respond to member and prospective member questions via email, chat, and other support channels. * Help members with account questions, billing, memberships, club access, waitlists, reservations, and ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Waystar

Customer Support Analyst

Atlanta, GA · On-site

Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing complex product functionality questions, technical issues, and billing inquiries. * Proactively identify ...

Surya Carpet

IT Support Specialist

White, GA · On-site

Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...

Flock Safety

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

Your recruiter will discuss this in depth with you during our first chat. Why Flock Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over ...

Flock

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

Your recruiter will discuss this in depth with you during our first chat. Why Flock Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over ...

AGS

IT Support Manager

Atlanta, GA · On-site

Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Dallas, GA

Chat Support information

See Dallas, GA salary details

$13

$23

$40

How much do chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat support in Dallas, GA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.62 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Dallas, GA?

The most popular types of Chat Support jobs in Dallas, GA are:

What are popular job titles related to Chat Support jobs in Dallas, GA?

For Chat Support jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Dallas, GA look for?

The top searched job categories for Chat Support jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Chat Support jobs?

Cities near Dallas, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,947 per year, or $23.5 per hour.

Support Specialist II - FIS

National Information Solutions Cooperative (NISC)

Atlanta, GA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

National Information Solutions Cooperative rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

181st of 247 rated software companies

Job description

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Do you know your way around a payroll run, inventory reconciliation, or a general ledger-and enjoy helping others solve problems? This role might be your next move.

NISC is hiring a FIS Product Support Specialist II to join our Product Support Team. We're looking for someone who understands how financial operations actually work in the real world-whether that's cutting paychecks, closing the books, managing stock and inventory, or keeping the GL clean-and can translate that knowledge into exceptional customer support.

Your work here has real stakes - the customers you support are utilities that keep the lights on and the water running in communities across the country.

What You'll Do

  • Serve as a subject matter expert for customers using our FIS Accounting System-troubleshooting issues across GL, payroll, and inventory modules
  • Resolve and document customer cases via phone, email, and chat
  • Deliver end-user training through webinars and guided presentations
  • Surface product feedback that improves the customer experience
  • Mentor junior team members and collaborate across departments

What You'll Bring

  • 4+ years' experience in a technical support function
  • Experience customizing or supporting SaaS software
  • Strong communicator who can make complex topics clear and approachable
  • Comfortable with software troubleshooting, Salesforce, JIRA or other ticketing system experience
  • Bachelor's Degree in IT, Computer Science, Business, Accounting, or equivalent work experience
  • Customer-first mindset with a genuine interest in solving problems

You'll Stand Out If You Have

  • Hands-on familiarity with general ledger, payroll processing, inventory management, or bookkeeping
  • Exposure to utility, billing, or cooperative systems
  • Familiarity with SQL for querying and troubleshooting data issues

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

What National Information Solutions Cooperative employees say

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