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Chat Agent Jobs in Dallas, GA (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to ...

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

Live Chat Agent Department: Customer Support Employment Type: Full-Time Work Arrangement: Remote Reports To: Customer Support Supervisor / Team Lead Position Overview We are seeking a professional ...

New

AppFolio

Sr. Machine Learning Engineer

Atlanta, GA

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure. You will ...

Marketing Consultancy Lab

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent Location: Atlanta, GA Job Type: Full-time Note On-campus work in Atlanta, GA ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Provide ...

SoftNice INC

Service Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with ... Receive, Triage, Resolve, and Assign and track all incoming contacts (call, mail, chat, and web) to ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Decagon

Agent Strategy Manager

Atlanta, GA · On-site

$160 - $200/hr

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... About the Team Decagon's Agent Strategy team is a high impact group that shapes how customers use ...

Atlanta Hawks

Smile Agent, Guest Engagement

Atlanta, GA · On-site

$14.50 - $18.25/hr

The Smile Agent will play a vital role on the Guest & Part-Time Employee Engagement team. This ... chat. Key Responsibilities: * React quickly to trends to ensure accuracy and gather feedback * De ...

New

PLACE

Leads & Team Support

Atlanta, GA · On-site

$100K - $199K/yr

Answer a few quick questions to see if a brief chat would be a good fit. Quick Questions * How long ... Whether you are newly licensed or an experienced agent seeking more leverage and clarity, Keller ...

PLACE

Leads & Team Support

Atlanta, GA · On-site

$100K - $199K/yr

Answer a few quick questions to see if a brief chat would be a good fit. Quick Questions * How long ... Whether you are newly licensed or an experienced agent seeking more leverage and clarity, Keller ...

Onsite It Advisors LLC

Be Seen First

UI/UX Designer - AI & Digital Products

Atlanta, GA · On-site

$55 - $61.75/hr

Experience designing AI-driven products, chat interfaces, agent workflows, data visualizations, or LLM-powered applications is highly desirable. Key Responsibilities * Lead the end-to-end UI/UX ...

New

Onsite It Advisors LLC

Be Seen First

UI/UX Designer - AI & Digital Products

Atlanta, GA · On-site

$55 - $61.75/hr

Experience designing AI-driven products, chat interfaces, agent workflows, data visualizations, or LLM-powered applications is highly desirable. Key Responsibilities * Lead the end-to-end UI/UX ...

New

Onsite It Advisors LLC

Be Seen First

UI UX Designer

Atlanta, GA · On-site

$95K - $120K/yr

Design advanced digital experiences, including AI-driven interfaces, chat and agent workflows, and data visualizations, while adhering to accessibility standards and brand guidelines. Must-Haves * 2+ ...

New

Onsite It Advisors LLC

Be Seen First

UI UX Designer

Atlanta, GA · On-site

$95K - $120K/yr

Design advanced digital experiences, including AI-driven interfaces, chat and agent workflows, and data visualizations, while adhering to accessibility standards and brand guidelines. Must-Haves * 2+ ...

New

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All JobsChat Agent JobsChat Agent Jobs in Dallas, GA

Chat Agent information

See Dallas, GA salary details

$4

$15

$22

How much do chat agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for chat agent in Dallas, GA is $15.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.36 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

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For Chat Agent jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Dallas, GA look for?

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Cities near Dallas, GA with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Dallas, GA as of August 2026, with employment types broken down into 73% Full Time, 21% Part Time, and 6% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $32,220 per year, or $15.5 per hour.

Live Chat Agent

AYS

Atlanta, GA • On-site

$15 - $20/hr

Other

Re-posted 21 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply