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Chat Support Jobs in Boston, MA (NOW HIRING)

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... We will never extend a job offer via text message or chat application, or without a formal ...

VibeIQ

Support Engineer

Boston, MA · On-site

As a Support Engineer, you'll be an important part of our Customer Success team, and more ... We will never extend a job offer via text message or chat application, or without a formal ...

Homans Associates

IT Support Specialist

Wilmington, MA · On-site

$22 - $26/hr

Respond to support requests via phone, email, chat, and ticketing system * Set up and configure new hardware, software, and equipment for new and existing employees * Document all interactions ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Provide timely and professional technical support via email, phone, chat, and remote tools * Assist in developing AI-powered automated tools to monitor systems, detect anomalies, and resolve issues ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Provide timely and professional technical support via email, phone, chat, and remote tools * Assist in developing AI-powered automated tools to monitor systems, detect anomalies, and resolve issues ...

Unifirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

Provide timely and professional technical support via email, phone, chat, and remote tools * Assist in developing AI-powered automated tools to monitor systems, detect anomalies, and resolve issues ...

HealthCare Support

Respiratory Therapist (RRT)

Boston, MA · On-site

$45 - $50/hr

Schedule a Chat: Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Boston, MA

Chat Support information

See Boston, MA salary details

$15

$28

$48

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Boston, MA? The most popular types of Chat Support jobs in Boston, MA are:
What are popular job titles related to Chat Support jobs in Boston, MA? For Chat Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Boston, MA look for? The top searched job categories for Chat Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Chat Support jobs? Cities near Boston, MA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 80% In-person, 7% Hybrid, and 13% Remote job distribution, with an average salary of $58,857 per year, or $28.3 per hour.

Cleared Desktop Support in Andover, MA

Desktop & Depot Support

Andover, MA • On-site

$20 - $26/hr

Full-time

Medical, Retirement

Re-posted 21 days ago

Job description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
  • Provide Workstation Software Break Fix support
  • IMAC - PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:
  • Minimum 5 years of working experience in Desktop Support
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:
  • Certified Dell Technician
  • Expertise in Inventory Control

Requirements
  • Must be within driving distance of Andover, MA and willing to work onsite
  • Must possess an active U.S. Government Secret Security Clearance or above
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
  • Must be able to lift up to 40 lbs
  • Must be able to stand or walk for extended periods of time
  • Must be able to walk up and down stairs or ramps
  • Must be able to kneel and work under desks or in confined spaces
  • This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:
  • You are an excellent communicator in writing and speaking.
  • You have the ability to work independently but also value teamwork.
  • Your problem-solving skills are excellent.
  • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
  • You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers
Salary Description
$20.00/hr - $26.00/hr

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