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Chat Support Jobs in Worcester, MA (NOW HIRING)

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

Swing Design

Be Seen First

Customer Service & Product Support Specialist Craft & DIY Industry

Concord, MA · On-site

$22 - $28/hr

Provide exceptional customer service via email, phone, chat, and social media platforms * Own ... At Swing Design, you'll support a passionate community of creators while building deep expertise in ...

SS&C Technologies

Deal Support Specialist

Waltham, MA · On-site

Deal Support Specialist Locations : Waltham, MA | Hybrid Get To Know Us: Our Customer Success organization supports the world's most demanding transactions, and we are building a new team dedicated ...

SS&C

Deal Support Specialist

Waltham, MA · Hybrid

Deal Support Specialist Locations : Waltham, MA | Hybrid Get To Know Us: Our Customer Success organization supports the world's most demanding transactions, and we are building a new team dedicated ...

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All JobsChat Support JobsChat Support Jobs in Worcester, MA

Chat Support information

See Worcester, MA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for chat support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Worcester, MA?

The most popular types of Chat Support jobs in Worcester, MA are:

What are popular job titles related to Chat Support jobs in Worcester, MA?

For Chat Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Worcester, MA look for?

The top searched job categories for Chat Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Chat Support jobs?

Cities near Worcester, MA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

CUSTOMER SERVICE REPRESENTATIVE

City of Worcester

Worcester, MA • On-site

$19.97 - $24.14/hr

Full-time

Posted 21 days ago

City Of Worcester rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

827th of 854 rated public administrative organizations

Job description

CUSTOMER SERVICE REPRESENTATIVE
WORCESTER 311
DEPARTMENT OF EMERGENCY COMMUNICATIONS & MANAGEMENT
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications & Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call Center. The position will also provide services through email, online chats, SMS text and social media. Applicants must be flexible with shift scheduling and be willing to work beyond 40 hours when needed, particularly in winter months and during storm events.
Bilingual candidates are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Answer calls from residents and make proper entries into the Customer Service Request System.
  • Provide support to residents through online chat sessions and social media messaging.
  • Prepare letters based on customer service system requests.
  • Complete follow-up calls for closed work orders to complainant.
  • Act as a passport processing agent.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent verbal and written communication skills.
  • Ability to provide excellent customer service skills.
  • Ability to multitask in a fast-paced work environment.
  • Ability to work independently and as part of a team.
  • Ability to learn City Divisional information quickly.
  • Ability to remain positive with challenging customers.
  • Ability to enter data quickly and accurately.
  • Open to performance improvement and coaching.
  • Regular onsite attendance is required.

MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent
  • Experience using Microsoft Office suite
  • Previous customer service or call center experience
  • Must be 18 years of age
  • Must be a US Citizen, or a non-citizen national
  • Must successfully pass a background c heck

PREFERRED QUALIFICATIONS:
  • Working knowledge of social media and/or online chat support
  • One (1) year of experience providing customer service in an office environment
  • One (1) year of experience in call center environment

SALARY RANGE: $19.97 - $24.14 hourly, full-time, overtime opportunities, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 28, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .

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