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Chat Support Jobs in Worcester, MA (NOW HIRING)

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

You will be responsible for providing top-tier support across multiple channels, including emails, live chat, inbound phone calls, and Zoom sessions.You will play a meaningful part in shaping the ...

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

You will be responsible for providing top-tier support across multiple channels, including emails, live chat, inbound phone calls, and Zoom sessions.You will play a meaningful part in shaping the ...

EPITEC

Customer Service Rep

Framingham, MA · On-site

$22/hr

Job #105589 Customer Service Rep. Location: 100% Remote Pay Rate Range: $22 hourly W2 Contract 2 Roles Available: * 1 for Chat/Email * 1 for Phone Support Schedule Monday-Friday 9AM-5PM, Eastern ...

Plansee Group

Maintenance Support Specialist

Franklin, MA · On-site

$30 - $37/hr

Support with repairs, installations, and upkeep of the facility. * Support preventative maintenance program development and implementation. * Interface with production coordinator and manager to ...

Myhr

Maintenance Support Specialist

Franklin, MA · On-site

$37/hr

Support with repairs, installations, and upkeep of the facility. * Support preventative maintenance program development and implementation. * Interface with production coordinator and manager to ...

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All JobsChat Support JobsChat Support Jobs in Worcester, MA

Chat Support information

See Worcester, MA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Worcester, MA? The most popular types of Chat Support jobs in Worcester, MA are:
What are popular job titles related to Chat Support jobs in Worcester, MA? For Chat Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Worcester, MA look for? The top searched job categories for Chat Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Chat Support jobs? Cities near Worcester, MA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Worcester, MA as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 80% In-person, 6% Hybrid, and 14% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

Primary Product Support Representative

Cambium Learning Group

Concord, MA • On-site

Full-time

Re-posted 22 days ago

Cambium Learning Group rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

11th of 242 rated software companies

Job description

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven't been able to find a position that fits, we'd still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests!
Primary Product Support Representative
Position Overview:
The ideal Customer Support candidate has 2+ years of experience and is someone who is flexible, customer-focused, pragmatic, and able to balance multiple tasks. Hours are full-time, Monday through Friday.
Location:USA, Remote
Job Responsibilities:
  • Provides technical support to customers via phone, chat, email, and other channels
  • Educating teachers and administrators on how to use Lexia Learning products
  • Create and update cases with customer inquiries via Salesforce
  • Troubleshoot application and access issues for customers as needed
  • Explaining reports and usage within Lexia Learning programs to customers
  • Report defects and feature requests to development team

Responsibilities as part of the Customer Success Team:
  • Expert on all Lexia products, and latest hardware, software, and networking technologies
  • Continually improves technical knowledge and service skills
  • Continually improves company knowledge of products and services
  • Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
  • Has direct impact in making our customers successful through increasing their product understanding

Job Requirements:
  • 2+ years of experience in customer service or technical support
  • Demonstrated phone and email skills successfully supporting customers, particularly with technical questions. Chat experience is a plus.
  • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
  • Comfortable in a fast paced and changing environment
  • Ability to quickly learn new features and particulars of software applications
  • Excellent communication skills (written and verbal)
  • Demonstrated ability to work collaboratively
  • Ability to work with customers at all levels of technical expertise and provide support accordingly
  • Must be self-directed and pro-active
  • Familiarity with case tracking and customer relationship management software. Experience with Salesforce and Jira preferred
  • Ability to speak Spanish a plus

An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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