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Chat Support Jobs in Worcester, MA (NOW HIRING)

Myhr

Maintenance Support Specialist

Franklin, MA · On-site

$37/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support with repairs, installations, and upkeep of the facility. * Support preventative maintenance program development and implementation. * Interface with production coordinator and manager to ...

Plansee Group

Maintenance Support Specialist

Franklin, MA · On-site

$30 - $37/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support with repairs, installations, and upkeep of the facility. * Support preventative maintenance program development and implementation. * Interface with production coordinator and manager to ...

Amtech

Technical Support Specialist

Westford, MA · On-site

The Technical Support Specialist will support technical aspects of post market activities for all company products worldwide meeting and/or exceeding both internal and external customer expectations.

Amtech

Technical Support Specialist

Westford, MA

The Technical Support Specialist will support technical aspects of post market activities for all company products worldwide meeting and/or exceeding both internal and external customer expectations.

Monson Savings Bank

Customer Support Specialist

Wilbraham, MA · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Retirement

  • PTO

As a Customer Support Specialist, you'll be the first point of telephone contact for customers, providing outstanding support and creating positive experiences. Some responsibilities include:

Monson Savings Bank

Customer Support Specialist

Wilbraham, MA

$17.75 - $24/hr

  • Medical

  • Dental

  • Retirement

  • PTO

As a Customer Support Specialist, you'll be the first point of telephone contact for customers, providing outstanding support and creating positive experiences. Some responsibilities include:

Volaris Group, Inc.

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for ...

Vencora

Customer Support Specialist

Worcester, MA

$18 - $24.25/hr

Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for ...

Covenir

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to ...

Vencora

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for ...

Brilliance Canada

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to ...

Covenir

Customer Support Specialist

Worcester, MA

$18 - $24.25/hr

We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Worcester, MA

Chat Support information

See Worcester, MA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat Support jobs in Worcester, MA?

The most popular types of Chat Support jobs in Worcester, MA are:

What are popular job titles related to Chat Support jobs in Worcester, MA?

For Chat Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Worcester, MA look for?

The top searched job categories for Chat Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Chat Support jobs?

Cities near Worcester, MA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Worcester, MA as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

Maintenance Support Specialist

Myhr

Franklin, MA • On-site

$37/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

What makes us strong? Our employees in 50 countries worldwide - all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

At our Plansee site in Franklin, USA, we specialize in transforming semi-finished molybdenum and tungsten products into complex components-leveraging decades of precision manufacturing and engineering excellence.

Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.

Position type: Hourly

Responsibilities

In this role, you will be responsible for both technical (60%) and administrative (40%) duties;

  • Support with repairs, installations, and upkeep of the facility.
  • Support preventative maintenance program development and implementation.
  • Interface with production coordinator and manager to schedule preventative maintenance on production equipment.
  • Supervise contractors working on site, ensuring compliance with the company's policies and procedures while maintaining positive working relationships. Ensure internal customer satisfaction with contracted work.
  • Monitor departmental supplies and equipment, reordering as needed.
  • Ensure the completion of all required records, paperwork, documents, etc.
  • Coordinate HSE matters to comply with legal and company defined HSE requirements and achieve continuous improvement.
  • Maintain accurate records of maintenance activities, including work orders and inspections.
  • Support scheduling external suppliers for equipment repairs and parts ordering.
  • Perform work at heights in ariel lift equipment such as scissor lifts, boom lifts, etc.
  • Read and interpret manuals and work orders to perform required maintenance and service.
  • Troubleshoot malfunctions following diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications.
  • Effectively communicate with machine manufacturer service and parts departments.

Qualifications/Skills

  • 3-5 years of Industrial Maintenance experience
  • Mechanical experience with CNC equipment, servo drive systems, automated equipment, and general machining equipment.
  • Proficient in Microsoft Office Suite
  • Experience with scheduling and service coordination
  • Candidates must adequately display the ability to install, maintain and repair automated machinery and computer-controlled mechanical systems in an industrial setting.
  • Must be able to perform simple electrical calculations, read blueprints and schematics
  • Must be able to set-up and use a wide variety of hand and power tools.
  • Experience operating PIV equipment such as forklifts and ariel lifts.
  • Experience with SAP preferred

Benefits

  • Medical - 90% paid for with 100% reimbursement on deductible

  • Dental

  • Vision

  • Flexible spending accounts

  • Company paid life and disability insurance

  • 401 K w/ company match

  • Time off Benefits

  • Pay range: $30-$37/hr + Bonus plan

  • And much more!

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Recruitment Team | usa.careers@plansee.com

Plansee USA LLC
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About MyHR

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Los Angeles, CA, US

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