ZipRecruiter

Log In

1

Chat Representative Jobs in Washington (NOW HIRING)

Sharecare

Lead Customer Service Rep

Washington, DC · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

Sharecare

Lead Customer Service Rep

Annapolis, MD · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

Entrata

Customer Service Representative

Washington, DC · On-site

$15.05 - $23.65/hr

Customer Service Representative Since 2003, Entrata has evolved from a visionary, student-led ... Provide technical support and troubleshooting via telephone, ticket, and/or chat * Develop subject ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

Humana

Appeals Rep

Annapolis, MD · On-site

$48K - $65K/yr

As the Appeals Representative 4 you will * Managed Level 1 appeal cases, ensuring accuracy ... chat, and file sharing) Preferred Qualifications * Associate Degree or higher * 2 or more years of ...

previous page

Showing results 41-60

All JobsChat Representative JobsChat Representative Jobs in Washington

Chat Representative information

See Washington salary details

$13

$24

$38

How much do chat representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat representative in Washington is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.15 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Washington?

The most popular types of Chat Representative jobs in Washington are:

What are popular job titles related to Chat Representative jobs in Washington?

For Chat Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Washington look for?

The top searched job categories for Chat Representative jobs in Washington are:

What cities in Washington are hiring for Chat Representative jobs?

Cities in Washington with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,963 per year, or $24 per hour.

Non-Clinical - Customer Service Rep

Johns Hopkins Health Plans

Hanover, MD • On-site

$16 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Johns Hopkins Medicine rating

7.6

Company rating: 7.6 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

233rd of 887 rated healthcare providers

Job description

Customer Service Representative

The Customer Service Representative position is a professional role that answers incoming customer inquiries. Customer inquiries can be received via calls, letters, or other electronic means such as chat. This key position actively listens and comprehends questions. The representative offers accurate information and resolves problems. Professional responses to all inquiries are required, along with comprehensive documentation of customer interactions in the service database. This position requires a strong commitment to communication, accountability, and adherence to all compliance rules and policies. Telecommuting is available upon successful mastery of systems and the ability to meet performance standards.

We offer competitive benefits, including:

  • Medical, dental & vision insurance
  • Free and unlimited continuing education units (CEUs)
  • 24/7 dedicated Care Line and clinical liaison support
  • Personalized career consultant and "single point of contact" service
  • Industry‑leading pay rates, loyalty rewards & referral bonuses
  • Free tax return assistance for travelers
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Health reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

Cynet Health is a Joint Commission-accredited, Minority-Owned healthcare staffing agency headquartered in Sterling, Virginia, proudly serving healthcare facilities across the United States since its founding in 2010. As one of the nation's largest and fastest‑growing healthcare staffing firms in the nation, we staff thousands of nursing, allied health, locum tenens, pharmacy, therapy, direct‑hire, and non‑clinical professionals across hospitals, clinics, long‑term care facilities, labs and more. We're one of the most decorated staffing agencies in America-ranked a Top Travel Nursing Company by BluePipes, recognized among the fastest‑growing and most diverse staffing firms by Inc. 5000, Staffing Industry, WBJ and USPAACC-and remain deeply committed to excellence, inclusion, and community impact.

Job Board Disclaimer By applying for jobs on this website, you consent to receive daily messages from CYNET about assignments that match your profile. Email or text "HELP" for more info, or "STOP" to unsubscribe. Your mobile info will not be shared with third parties for marketing. Standard messaging and data rates may apply.

What Johns Hopkins Medicine employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply