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Spectrum Customer Service Representative Jobs in Washington

Ritchie Bros.

Customer Service Representative

Brandywine, MD · On-site

$16 - $21.75/hr

IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ... customer service representatives. * Previous work experience where you worked in-person with ...

Sila Services

Customer Service Representative

Sterling, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Nova Acquisitions Group

Be Seen First

CUSTOMER SERVICE REPRESENTATIVE Sales CSR

Mclean, VA · On-site

$800 - $1.3K/wk

We are seeking a CUSTOMER SERVICE AND SALES REPRESENTATIVE to join our team! You will be ... spectrum. What sets us apart is our unwavering commitment to our clients' success.

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepidgs

Customer Service Representative

Bethesda, MD

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Sila Services

Customer Service Representative

Manassas, VA · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepidgs

Customer Service Representative

Mclean, VA

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

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All JobsSpectrum Customer Service Representative JobsSpectrum Customer Service Representative Jobs in Washington

Spectrum Customer Service Representative information

See Washington salary details

$11

$21

$30

How much do spectrum customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for spectrum customer service representative in Washington is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

Is Spectrum good for working from home?

Spectrum Customer Service Representatives can work from home if they have a reliable internet connection, a quiet workspace, and meet the company's technical requirements. The role often involves remote communication tools and scheduled shifts, making it suitable for remote work environments. However, availability of remote positions may vary based on location and company policies.

What are some common challenges faced by Spectrum Customer Service Representatives, and how can they be managed effectively?

Spectrum Customer Service Representatives often encounter high call volumes and a diverse range of customer concerns, from billing issues to technical support. Staying patient, empathetic, and adaptable is crucial for handling challenging situations and resolving customer complaints efficiently. Representatives benefit from Spectrum's comprehensive training programs and the support of a collaborative team environment, which help them navigate complex issues. Proactively using available resources and maintaining clear communication with customers and colleagues can make daily responsibilities more manageable and rewarding.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and customer management skills. It typically involves working in a fast-paced environment, using computer systems and phone or chat tools, making it accessible for those starting their careers.

What is a Spectrum Customer Service Representative?

A Spectrum Customer Service Representative is a professional who assists customers of Spectrum, a telecommunications company, with their inquiries and concerns. Their responsibilities include helping customers with billing questions, troubleshooting service issues, providing information about products and services, and processing account changes. They typically handle customer interactions over the phone, through online chat, or in person at Spectrum locations. The goal of this role is to ensure customer satisfaction and resolve issues efficiently.

What is the difference between Spectrum Customer Service Representative vs Spectrum Sales Associate?

AspectSpectrum Customer Service RepresentativeSpectrum Sales Associate
Primary RoleAssist customers with billing, technical issues, and account inquiriesPromote and sell Spectrum services and packages to customers
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, persuasion skills
Work EnvironmentCall centers, retail stores, remoteRetail stores, on-site sales events
Common CertificationsCustomer service certifications, communication skillsSales training, product knowledge certifications

While both roles involve interaction with Spectrum customers, the Customer Service Representative focuses on resolving issues and providing support, whereas the Sales Associate emphasizes promoting and selling Spectrum services. Both positions require strong communication skills but differ in their primary objectives and daily tasks.

How much does Spectrum pay customer service reps?

Spectrum customer service representatives typically earn an average hourly wage of around $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in customer support and technical troubleshooting.

What are the key skills and qualifications needed to thrive as a Spectrum Customer Service Representative, and why are they important?

To thrive as a Spectrum Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is essential. Patience, active listening, and a positive attitude help representatives excel in handling diverse customer inquiries and resolving concerns. These skills ensure high-quality service, customer satisfaction, and efficient issue resolution in a fast-paced environment.

How easy is it to get hired at Spectrum?

Getting hired as a Spectrum Customer Service Representative typically involves submitting an online application, passing a skills assessment, and completing an interview. Candidates with good communication skills and customer service experience have a better chance of being hired, and the process usually takes a few weeks.
What are popular job titles related to Spectrum Customer Service Representative jobs in Washington? For Spectrum Customer Service Representative jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Spectrum Customer Service Representative jobs in Washington look for? The top searched job categories for Spectrum Customer Service Representative jobs in Washington are:
Spectrum Customer Service Representative jobs near you
Infographic showing various Spectrum Customer Service Representative job openings in Washington as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Customer Service Representative

Precision Door Service

Halethorpe, MD

$18 - $21/hr

Other

Posted 3 days ago

Job description

Customer Service Representative

Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it takes to raise a family these days. That's why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure you'll do the job efficiently and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door Customer Service Representative.

As a Customer Service Representative, or CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

Responsibilities:
  • Resolve product or service problems
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Work with customer service manager to ensure proper customer service is being delivered
  • Read from scripts
  • Resolve customer complaints via phone or email
Qualifications:
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent
  • Ability to pass a drug screening and a background check

Compensation: $18.00 - $21.00 per hour

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.

We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.

We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.

We also ranked #227 in Entrepreneur® magazine's Franchise 500.

We received the "Spirit of Success" award from Southwestern Bell.

Multiple franchises with the Angie's List Super Service Award.

Our Mission:

To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.

Our Vision:

To establish Precision Door Service as the public standard and national household name in garage door repair service.

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