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Job#: 3046048
Job Description:
Persistent Chat Engineer
Location: Charlotte, NC/ Kennesaw GA/ Jacksonville FL (onsite)
Duration: 12 months
PROJECT: Enterprise Legal Hold Retention Solution
Role Overview
This role is for a Persistent Chat Engineer who will support the Enterprise Legal Hold Retention Solution project. The engineer will act as a liaison with Security, Operations, Product, Engineering, Architecture, and vendors to manage the product lifecycle. This includes handling fixes, features, and enhancements while ensuring all non-strategic social and chat products are decommissioned from the enterprise.
Key Responsibilities

• Manage product lifecycle, fixes, features, and enhancements by liaising with various internal teams and external vendors.
• Oversee workbook management through product JIRAs.
• Develop low-level designs to meet organizational requirements and security demands.
• Deploy low-level environments and conduct advanced product testing.
• Develop documentation and host training sessions to support the transition of new services into operations.
• Maintain ownership for the accuracy and completeness of all technical documentation.
• Participate in the review of requirements for technical feasibility and represent technical requirements for new service deployments.
• Engage in regular requirements meetings to groom the backlog and agree on feature releases.
• Ensure the decommissioning of all non-strategic social and chat products from the enterprise.

Required Qualifications

• Enterprise-level engineering experience, preferably within financial institutions.
• Experience with persistent chat applications such as Mattermost or Rocket Chat hosted on Linux.
• Extensive experience with cloud-enabled instant messaging platforms (e.g., Symphony, Teams, Slack).
• Experience with the deployment of applications to mobility frameworks, including MAM and MDM.
• Exceptional documentation and problem-solving skills.
• Proficiency with Agile tools such as Jira.
• Ability to work as a team player with individual accountability for deliverables.
• A clear and methodical communicator who is disciplined, confident, and a critical thinker.
• Proficient in proactively identifying, mitigating, and resolving risk.

Preferred Qualifications

• Red Hat Certified System Administrator (RHCSA).
• MySQL DBA/Development Experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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